Burns Chevrolet Cadillac

My wife’s last 3 cars have been purchased at Burns. We have always gotten good service and process has been extremely smooth. Scott R. worked with my wife and I with ease. Zero pressure to make a purchase. Upfront and honest. Financing was very easy… again no pressure.

So not happy with Burns, I would advise to avoid this dealership. My granddaughter purchased a used car under the buy here pay here plan. The first issue was the transmission. Burns agreed to replace the transmission, however she would have to pay the labor. She did not have the money for the labor. After months they agreed to put the labor charges on the end of the contract. When she got pregnant she had to take a leave from her job. Burns picked up the car and agreed to hold it for six weeks after the birth. July the first Burns sent a letter stating the car would be sold at auction. She needed $ 500 for payments and storage fees. I paid the $ 500 and she was told she could have the car back when she showed them a pay check. I paid two more car payments and another one is due in two weeks. She started work this week and will not have a check for two weeks. The refuse to give her the car. The used car is actually junk, with payments of $ 300 per month at a high interest rate is outrageous. I think she should have her car returned now, her grandmother will make the payment in two weeks if she can’t. She has learned a valuable lesson with the purchase of this car and I hope another young person understands this message and avoids junk car sales.

I called before stopping there to have my car worked on because someone hit me from the back. Since it was the others drivers fault I was using their insurance to have the repair paid for.
I looked up on the insurance company’s website to see their approved providers and this one was fairly close to me. I called and the young lady on the phone as extremely helpful. She told me to ask for Jeff since he handled the State Farm claims. She said it would be quick because he would need to take pictures and order parts and then schedule me for another day to come in and fix the vehicle. Well I took the friendly lady’s advice since she said they close at 530p I got off of work early and arrived at 5p.
Now is when this story changes. I stepped in the body shop office and was greeted by a warm and kind gentleman. I told him I was directed to ask for Jeff and gave him a run down of the phone conversation I had. He warmly pointed at Jeff and from there things got interesting. Jeff either is not friendly or was having a bad day because the warmth ended at Jeff. He abruptly asked me if I had paperwork and had a tone that was not welcoming or helpful. I felt as though he really either was having a bad day or needs more customer service training. I was after all there to patronize this establishment and o yeah I do have choices. .
Well good news is they did do a great job on the repair and I could not pick up the vehicle so my wife did. She said everyone there had a kind and helpful tone. So maybe he was having a bad day.

Great service is what I come to expect from Burns. I usually don’t feel comfortable sending my wife alone to a mechanic. However, I know at Burns they will take care of her the way they would expect their own wife or mother to be cared for. Thank you for earning my trust. Special Hats off to David Stone. Great customer service every single time.
Also, definitely talk to them about the rewards program that allows you to earn 5% back on every service toward future service.

Checked with our neighborhood mechanic as to my wife’s car whining and lack of passenger heat. He said that these were dealer issues.
I asked who he would recommend and without hesitation he told us to go to Burns, where he used to work for many years. That they had top notch mechanics and were known to do what needed to be done and would not rip you off.
We called, talked to David Stone for an appointment and came.
Extremely nice and professional. David is a true customer supportive gentleman.
When returned from breakfast the evaluation was complete and both David and the mechanic briefed us on the situation. It sounded serious, so I just dreaded the estimate.
Turns out that the mechanic did a simple check with the power steering fluid, changing it, flushing it with transmission fluid and refilling. The whine was gone. No need to replace the pump, which would have been the quickest and most expensive thing to do.
Heater blower was also a part replacement. Fixed.
The water pump was a warranty issue and we did not mention it as there had been no fluid leakage. Turns out that the mechanic did a pressure test since the car was on a lift and there way a bad seal. Fixed at no cost to us.
When we came in the next morning to pick up the car, David briefed us on the work and the final cost was lower than the estimate and half of the cost I had originally feared.
And the car was vacuumed and washed.
My wife and I were extremely happy and appreciate the Burns operation. And though I do not remember the mechanic’s name, David does and that mechanic deserves a special kudo for his thorough diagnostic skills and excellent resolution of problems.
Ditto for David.
Thanks Burns,
Mitch & Lynn Kotula
Indian Land, Sun City