Terminix

Todd Synder is THE BEST… Always prompt, courteous, and willing to address any pest issue I mention.

I called the number on the website and set up an appointment for about 2 weeks later. I asked for the technician to call me when they were on their way. I stayed home from work and waited around for 4 – 5 hours. No call no show. I called in and sat on hold for 15 minutes and got nowhere. A few days later after I didn’t receive a call I called back and set up another appointment for two weeks later. Here I am waiting around missing work and no call no show again. This time I called and waited on hold for 20 minutes. I finally got someone on the phone and they explained that my appointment was never confirmed. Why didn’t they tell me I was supposed to receive a confirmation? The guy promised me they would be there and they would take great care of me. They were quick to send me emails promptly to sell more services.
It is impossible for these people to give you a service. By the time they come out the mosquito season will be over and I will be let go from work because of all the time I would have to miss. This was pretty bad customer service and I would highly recommend you go elsewhere.

I thought I would give them the benefit of the doubt, knowing that many times only the negative experiences get reviewed. I had someone in my neighborhood soliciting for them, supposedly they had customers in this neighborhood. They were offering a special deal because they were already here. I took them up on it. They had a three hour window to arrive (I needed to be somewhere else shortly afterward). I planned to be here because there were some tricky things that were hard to notate on the form.
They did not show and there was no call to advise me they would be arriving outside the agreed upon window of time (like most other companies would do). I called the «branch number» on the contract only to find it was a national call center for someone called a «liaison». That person said he would get someone from the branch, put me on hold, and then after 10 minutes, the call was cut off. I tried to find a local number and could not, but I found a national customer service number. When I contacted them, and their solution was to connect me back to the liaison, I decided that I didn’t want to deal with all of this. So, I cancelled. 15 minutes after I received confirmation that the contract was cancelled, the driver showed up. I met him outside, explained what happened, he did apologize and explained that the information to him did show the window, but said all we wanted was the outside treated, so he didn’t think the window of time was relevant. The information that I would be there and that I needed to show them some specific things was not included to him.
Overall, not a pleasant experience. Not horrible, but I didn’t want to wait for it to get past «not pleasant and irritating» to «horrible or frustrating». I gave the national customer service rep my thoughts about things the company could do to improve their communication.
Anyway, off to find someone else.

They are great when they show up. You wait around all day sometimes they never show. When you call customer service they put you on hold for 10 minutes or hang up on you while transferring your call. I’d say I’m very close to canceling our plan. I should have done it by now. My husband had to treat our yard twice this summer even though they supposedly treated our trees for carpenter ants. They asked me to wait an extra 30 minutes and then I had to call again. No one showed up and no one from customer service helped me reschedule. Their response was someone will call you back. If it happens again they have lost a customer. Also, they are expensive! They mislead you when you call for information on pricing it sounds like your getting a deal.

Way more expensive than other options. They offer quarterly services and I will say they were successful in removing the carpenter ants from my property (for the summer — carpenter ants always return the next year).
But they never called before their visits which meant they never serviced the inside of my property, even though I was paying an arm and a leg to cover all parts of my house.
Not worth the cost when you can get better service at a better price through other companies (my current choice: Enviro Tech).