Hilton Garden Inn – Downtown

Beautiful property, clean, pleasant. Courteous attentive staff. Great food.

We arrived after driving for many hours — the door was locked and there was nobody at the reception. After waiting for a while, an employee showed up and let us in. He acted like nothing was wrong that customers were waiting. Looked like he was the only one working there late at night. I asked for an extra item, he brought it to the room himself. Was there someone else waiting by the door at that time?
Otherwise, the hotel is new and clean.

Excellent Quality: clean and beautifully decorated. Exceptionally friendly service! Comfortable beds. Lovely stay.
Will stay here again.

Beautiful, recently renovated hotel with a very decent restaurant. Nice décor, great service, comfortable rooms. I definitely recommend!

This is certainly one of the nicest HGI’s I’ve stayed at!
Not only is the lobby and interior sleek and modern, but the rooms are, understandably, sparkling clean and the staff friendly.
The nuts & bolts:
Location: Prime downtown real estate, so walkability to some great local businesses is in the cards.
Rooms: Spacious, clean but simple. The free wifi was strong and easy to connect! Amenity wise, expect the typical coffee machine, fridge, etc. I noticed, however, that my toiletries didn’t include any boy lotion… maybe an oversight? Or maybe this HGI isn’t cool with moisturized guests :)
Workout facility: It’s on the basement level, so don’t expect any prime views, but the equipment is more than adequate and well-​maintained! There’s a pool as well.
Based on ease, location & price, this HGI has carved out a nice niche for itself!
Pro tip: Free airport shuttle!

Very nice hotel and excellent staff.
Room was more than adequate and bed was restful.
Conveniently located near the airport and within a reasonable distance of restaurants.
Enjoyed my stay and will strongly consider staying here on future visits.

Clean, crisp, and friendly. These are the three words that come to mind when I think of Hilton Garden Inn (HGI).
In town for a quick overnight stay, the location is in the heart of the downtown and super swank. My first encounter with the amazing staff didn’t start there, but rather over the phone when I called to book a reservation and Amy assisted me. She was super sweet and accommodating. Upon my arrival I had the opportunity to meet her, and she actually remembered me and also remembered my request for an early arrival room. They were working on it when I got there. Even though they were fairly full, she made it possible for me to get in early, drop off my belongings and get to my next destination.
The interior of the hotel is gorgeous with a business center, stations of wine and coffee spread throughout the lobby along with lounge seating for a nice relaxing hang. I will be honest and say that my room wasn’t as comfy cozy as I had hoped. Mind you, it was beyond spectacularly clean when I got there, but the vibe of the room was crisp like the lobby. The bed was a bed, and nothing more than that. I think this room was perfectly suited for the busy business traveler. It had all the amenities to make coffee and the best part was a MICROWAVE! Yep! How many times are you stuck traveling at a great restaurant and you so wish you could bring back some leftovers… well you can here. You can come back and have a TV/​leftover food feast!
I had two peeves: 1) What’s up with the toilet paper holder? I honestly couldn’t reach it. I had to twist my entire body around to get to it. So bizarre — ha! 2) Also, I was so super surprised that they had a fabulous desk for working, but they didn’t have a USB outlet. I had to charge my iPhone in my computer overnight. Not a big deal, but had I not had a computer, I would have had to purchase a plug in… because I didn’t bring mine.
My understanding is that the restaurant downstairs is really good. I didn’t experience this first hand.
Upon my departure, Adam set me up with a shuttle to the airport in the morning, and Vince was my super cool driver who shared some great stories about the history of the hotel being an old department/​clothing store and some additional insights about Rochester.
Great stay for business. It’s safe, conveniently located, and the team working there is fabulous!

Newly opened, this Hilton Garden is a great choice for Rochester. Taking a historic building (the old National Clothing Dept. Store), the developers did an incredible job preserving the old features.
Exceptional service at the front desk, restaurant and housekeeping. Highly recommended.

I was going to Rochester for a rock show at the Main Street Armory (review on that later) and I have to say this is one of the best hotels I have stayed at during the last three years of road trips. I booked knowing they had only been open for two weeks and as of the date of my stay they have been open six. I am extremely impressed. From the room; awesome shower; nice towels, and modern furnishings; to Drifters– a very nice upscale lounge/​restaurant– to the gym; treadmills, benches, bikes, etc– and then finally the 10.95 breakfast; so delicious and one of the best fluffiest omelets I have had on over 10 years, this hotel is where to stay. I got a military discount which was icing on the cake. It is centrally located although I would say as we walked to our destination it was a little sketchy as we got closer to the concert destination– it wasn’t a bad walk and we accomplished it to and from with really no hassles.
Finally, I would say the only negative is that it’s not clear where to park; and I wasn’t told we needed to validate the parking with the hotel– so a little confusion with that; but the hostess checking us out asked the shuttle person to go out to the garage and let my traveling partner (who’d gone to get the car) out of the garage– so totally worked out.
Everyone we talked with or dealt with in every aspect was so friendly and helpful; these days it’s really hard to find people that even look you in the eye when taking your money– so this was definitely a breath of fresh air.
I will stay here again; the staff there deserves GREAT praise!
Even at full price– this hotel is much better than 90% of the hotels I have stayed in ever– Have fun and relax!!!

Let me start off by saying I really don’t take the time to write reviews. I’m more likely to review a bad experience but my experience with the Hilton Garden Inn was so WONDERFUL that I had to write a review! Such a wonderful experience.
I stayed here on a trip with my young son. This hotel seemed to have more business type people there and my son was the only child I saw there which made me feel a bit out of place and uncomfortable but the staff was so incredible, we felt completely welcomed! They were very concerned with our wellbeing and comfort. I wish I could remember the names of the front desk staff because they were so extremely nice I would like to thank them personally. Everyone was so friendly and outgoing.
The restaurant there was amazing. Again, there were only business guests in the restaurant and in walk me and my 8 year old son… feeling out of place but the waitress was great. So sweet and accommodating. Great food. Great service.
The room was wonderful. So many pillows! And a Keurig machine! Big comfy beds and a nice size refrigerator. This was the BEST experience I’ve ever had at a hotel.
Breakfast was also great. Combination buffet bar and cook to order. Very fresh and they were really good with my son offering chocolate chip pancakes. You have to pay for breakfast though but with cook to order, it’s worth it. You can have all you can eat, or pay per item if you don’t eat much so I think it cost $ 15 for my son and I with the tip (we did pay per item), so not bad at all. Worth it for the convenience too.
I was happy with the 12pm checkout time. I don’t know if that was because my mom is a platinum member or if that is for everyone but that was definitely a plus for me and my son since we are not early risers.
The pool room was nice and warm and I even noticed they have a handicap chair to lower someone with a disability into the pool. Lot’s of towels available and a stand up shower and lounge chairs.
There was a mix up with a credit card. It was NOT their error… my mom booked a room for us on her points and they had her card on file and she was charged. I should have mentioned it but I didn’t realize. They apologized sincerely (even though it wasn’t their fault) and said they would clear it up when the manager was available. After the error was resolved, quite quickly, they called me to confirm.
The ONLY downside is I had some trouble finding the parking. There wasn’t clear signs where the hotel parking was until I was inside the parking garage and there isn’t an entrance from inside the parking garage. But I didn’t mind with the OUTSTANDING customer service and the parking was validated and didn’t cost a dime anyway.
I would stay here EVERY TIME I go to Rochester. I cannot say enough great things about this hotel. 5 stars!!! Thank you so much!!!

I just returned from a business trip to Rochester and wished I had stayed here. One of my colleagues did so we had drinks in the lounge. Very nice looking place and amazing service on Monday night. My water glass was always full, our waiter (female) was wonderful and even walked me to the ladies room so I didn’t get lost. Excellent staff and beautiful place.