Cats & Critters

I don’t know what we’d do without Cats and Critters. Dr. Couture and Dr. Hach are experts in small pet care. They frequently go the extra mile – staying open late so we can squeeze a diagnostic visit in for one of our guinea pigs, sitting on the floor with our feisty bunny buck when he won’t cooperate, and procuring new medical equipment to try out a less invasive surgical procedure on our cat. We initially found them looking for a local vet that had the equipment and expertise to ethically put our first rat to sleep. They are extremely knowledgeable about exotics and pocket pets, including compassionate end-​of-​life care.
The vets are never pushy and always let the pet parent decide how to proceed with medical treatment. They have saved or prolonged the life of our pets many times. All of the staff are friendly and warm and they take exotics very seriously. Over the years, we have brought 2 cats, 5 rats, 2 bunnies, and 2 guinea pigs to them. Their prices aren’t inexpensive, but they are comparable with other MVA offices in the region and you get what you pay for. We wouldn’t take our furry family members anywhere else!

LOVE THIS PLACE! Huge change from vets I have previously been to. The entire staff from receptionist to veterinarian was helpful and welcoming. I have a bunny and was pleasantly surprised that I had little explaining to do regarding her. They handled her very well and made her and me feel extremely comfortable and at ease.
My bunny had her yearly checkup and a nail trim. She’s a bit skittish around strangers but they handled her perfectly and the vet + assistant worked effortlessly as a team. They answered all my questions and didn’t push any unneeded services on me. Their prices were also completely reasonable and I will definitely be coming here for all of my bunny’s future checkups.
BONUS: they have cute kitties wandering around the reception area.

I have been bringing my kitty to Cats & Critters for a year and a half, and have always received above-​and-​beyond care. The receptionists and vet techs are super friendly, and always remember my cat. The veterinarians are thorough, knowledgable, caring women! I recently had a kitty emergency requiring an unexpected overnight stay, and one of the vets actually called me after hours from their home to check up on my kitty.
The office itself houses a few big, loafer cats :) and sells various food, treats, and toys (including some unique items I cannot find in chain pet stores). They are conveniently located for city dwellers in the Park Ave Area (and this is IMPORTANT, as my kitty cannot stand more than a few minutes in the car at a time). This vet is a little pricey, but I think you will find that at all good vets. All in all, C&C is a wonderful, cat-​friendly vet office.

I was slightly nervous to bring my 2 cats here after reading some reviews, but I wanted to give it a try since it’s right in my neighborhood and I’m so glad I did. Whenever I bring them for checkups they are always well cared for and they can manage both cats with no problem in the same room, despite one of them being an awful patient. I never feel like they’re pushing unnecessary treatments or services or that they aren’t getting adequate care. They are also always happy to answer any questions over the phone when I call in.
This past week I had to bring my younger cat in for a lower urinary tract infection. They let me bring him right in when I called and watched him all day until his symptoms began subsiding, and they kept me in the loop the whole time (the extra fee to watch him all day was nominal too). They were so empathetic and walked me through all of his care instructions in detail. I felt so comfortable leaving him there even though he was in pretty rough shape. I’m a happy cat mom thanks to Cats & Critters!

I won’t take my cats anywhere else, they’re so caring and thoughtful here. Also they have very convenient hours so you can bring your furry friend in after work.

Wouldn’t recommend them. I brought my rabbit in for an ear infection. The bill was outrageously expensive. There service is slow. I wouldn’t use them again or recommend then to Anyone. Do you research!

I’ve been bringing my rabbit, Gus, to Cats and Critters for about three years for nail trims and yearly checkups and have had nothing but positive experiences. I’ve never had to wait long at all to see the doctors, and the staff has always been friendly and accommodating. I prefer to bring my rabbit here because they are the only rabbit specialists in the Rochester area that I trust. I recently started bringing my new cat here as well and have been impressed by their services.

Dr. Couture took us right in when we needed an asap appointment last minute on a Saturday afternoon. She knew exactly how to hold and examine a dwarf hamster (which is not an easy task lol). The nurse/​vet tech who assisted her had «the magic touch» and we can’t say enough good things about her care. A good place to bring your pocket pets aka critters :)

I have experienced the same dental-​cleaning merry-​go-​round with these people, and I get the feeling that it’s a ‘racket’, too. I just resist whenever they bring up the subject, and actually have resorted to doing dental cleaning at home on my 2 cats (with varying degrees of success…).
Still, I do have to give them credit for dealing with my diabetic cat on a regular basis, and at least there aren’t any yapping dogs in the waiting room. They fill prescription needs quickly, and they are convenient to my neighborhood.

Local vet in the park ave. area that my cat has seen for three years just for regular yearly checkups. I’ve always had an unsettling feeling about the vets here and my last appt. there put me over the top and I will not be returning. My cat has some swollen gums caused by a little gingivitis and I was told that he needed xrays, a dental cleaning, and possible extraction! I felt a little rushed and pressured into making a date for this estimated $ 400 – 700 of work so I said I wanted a second opinion. I took my cat to another place that I trust and they said he was fine, just buy some dental care food! Quite a difference in opinion and price! He’s not due for a teeth cleaning for two more years… Everyone was nice and pleasant but they did a crappy job of explaining things to me and rushed into trying to schedule all this unnecessary work. A little suspicious if you ask me!