Bruegger’s Bagels

Horrible experience with the order service! I went here Sunday morning for a quick breakfast fix. An older woman with glasses took my order. I told her I wanted a ‘Garden veggies bagel’ and she then gave me lip lecture that it’s a cream cheese, not a bagel. I’m sorry lady, but this is not the first time I’ve been to Bruegger’s and I’m guessing that you do have bagels, yes? I also already know that it’s a cream cheese if that’s not obvious already. She also had an attitude problem to harshly tell me to go to the cash register, TWICE, while still working on my damn bagel!
I’d give this place a one star, but the cashier there was nice at the end, so I don’t want one rude woman to ruin this place by one star.

I just paid $ 3 for a damn door stopper. 8:30 in the morning you would think you could get a fresh bagel… nope. And the servers are unprofessional. Why am I bagging my own food? Do you work here or do I?

This particular store has horrible customer service. I went in the store around 8:30 am and there was about 4 people behind the counter (2 workers, a cashier and a manager) and one customer. I stood there waiting for my turn (because obviously it takes 4 people to make this one mans sandwich) and when he was done, it was my turn… Or so I thought. I stood there for 5 minutes with not one person acknowledging me being there. One older lady did make eye contact with me but then proceeded to walk into the back and not come back out. I was so frustrated I just walked out, I don’t even know if they noticed. Now I am not someone who is usually unnoticed given my tall hight and my long blonde hair, so this seemed like just pure laziness and lack of respect for people. I will never go to this store again!

As a young tike, I had an absolute obsession with pottery, so mother enrolled me in classes at Genesee Center for the Arts & Education. As a general ritual we would stop by Bruegger’s and grab soup, a sandwich or a bagel.
Fast forward almost twenty years later the quality of everything has gone down. You will find that the décor literally looks exactly identical, but aged now and the same theory applies to their menu. The food is okay, but certainly not as wonderful and delicious as it could potentially be. Their soup is not great, the bagels are standard. What could be better? The overall quality of the product and the presentation. For the prices that Bruegger’s asks of its customers, the ingredients for sandwiches could certainly be improved.
Here’s my breakdown of Bruegger’s: On the occasion when you want a quick fix for your bagel craving, give it a go. It’s also a green light when you get the groupon gift cards. Choose elsewhere for sandwiches or soups. Otherwise, for me, it may be time to retire the sentimental memories and find a new favorite bagel shop.

This place is bomb in the morning. It’s quick and cheaper than Starbucks. I love the bagel variety and cream cheese variety. I always get the «Herby Turkey» on a Rosemary Olive Oil bagel. The coffee is good and hot. You can easily get in and out or sit down and read a book. Chill, cozy bagel place.

This place is terrible. I’ve been going to breuggers since I was a kid. After the many years their quality of food had just gotten worse and the prices continue to sky rocket. I’ve always felt okay about going to breuggers but I’ll make sure I never go to this location ever again. It was filthy inside, staff was beyond rude and I ordered soup and as I opened my little container it was all separated and just covered in this weird grease all over. It had a layer of an inch of grease. How hard could it have been to unfreeze another bag of soup and put in the well? Have some dignity for your job. I’ve been in the food industry for over ten years… That just shouldn’t be served. I messaged the company and was directed to the manager at this location and they offered me free lunch… Thanks… But no thanks.

Went through the drive thorough this morning, ordered a bagel and salmon spread. Hardly any cream cheese on my bagel

This place is definitely just so so. It’s close to my in-​laws so I’ve been here 4 times this week. Each time the same story. So so bagel where they TOTALLY skimp on the cream cheese. I asked for more once BEFORE paying and the VERY unfriendly female worker said it would be $ 1 more. This time I gave them the benefit of the doubt but when I opened my bagel up, there was cream cheese on only half of it. That’s lame. You order a bagel with cream cheese, you expect to get it covered with cream cheese. That’s normal. They complained about making the customer happy. It’s my experience that Brugger’s, as opposed to Einstein’s, tends to always skimp on cream cheese. I shouldn’t need to buy a tub for my one bagel.

I can’t say anything special about that place. I went in there one morning after working an overnight shift at my own resturant. I’ve never been into a BBs so I had a bunch of questions about the menu and ingredients. The girl who prepped my food was rude. After my 3^rd question she flipped out!

I go here a lot, but today was the last time. The girls working there are always a little bit unfriendly. Also I think it’s weird that it’s all young girls working and a male manager.
This morning’s experience:
I went to Bruegger’s, and there was a somewhat homeless looking guy there just asking for a cup of water and then used the bathroom. I decided to buy him a bagel, so on his way out while I was fixing my coffee I asked if I could buy him something. He said yes, and thank you, and I was about to go do so when the manager walks up and tells me that I can’t give him money, tells him he can’t ask for money or he’ll call the cops. I said, «He didn’t ask me for money, I offered to buy him a bagel.» The manager, Eddie, was a huge jerk and said no. So I gave the guy my bagel and got back in line to buy my own bagel. The manager gives me a lecture about not giving «these people» any money or food because «THEY ARE LIKE DOGS.» I’m sorry, what?! He said, «You have no idea how hard it is to deal with them around here,» to which I replied through gritted teeth, «I’m sure that must be challenging for you.» Really what I meant was «ALMOST as challenging as being homeless and not even being able to afford a bagel or know where your next meal is coming from because life dealt you some crappy cards and you made some poor decisions.»
Suffice it to say I will not be giving Eddie or Bruegger’s on Monroe my business anymore. The bagels are as good as any other Bruegger’s in the city, the service is mediocre, and the management is prejudicial and rude.

a «meh» bagel sandwich experience. The kicker was the outrageous pricing! I had a skinny bagel sandwich only and it cost me $ 6.75! I should have walked my sorry self down to Subway…

While they obviously know their bagels — but their drive thru guy, Frankie, is rude and obviously does not want to be there. They should really train their employees to be even just polite. I love that they have a drive thru but there is an element of speed that has to be involved in that business idea. It seems like if you go inside Brueggers they are quick — but if if you go through the drive thru they seem to forget you are there. Their business model has not caught up to the drive thru model yet. And to have to sit there for 5 minutes waiting — the employee should at least be polite and not one that snatches credit cards out of your hand, doesn’t make eye contact, and speaks to you like a punk. Brueggers on Monroe — let Frankie go — because I will no longer be frequently your establishment because of his service

So after a horrible 14 hour day of flying I finally got to Rochester to see my good friend Lindsey L.
Along with being extremely cranky I was also very hungry. We walked on over and got bagels and orange juice. I must say these guys know their shit when it comes to bagels. Now this could be because all I had to eat for a whole day was a tiny bag of potato chips and anything would have surpresed my appetite or these bagels are legit. I’ll give them the benefit of the doubt.

This is my neighborhood Bruegger’s, which I enjoy stopping at a couple times a month on my way to work. The place is just like any other Bruegger’s. I like the bagels, and in the morning I usually get a bagel breakfast sandwich. The staff is nice. The price is a bit much on some items, like the breakfast sandwich (with a coffee it comes to just under $ 6), but not enough to take any stars off because of it. The food is consistently good (even for lunch or early dinner with a deli-​type sandwich, salad, or soup), and the place is clean. There is a small area for groups to reserve, and sometimes you see an office staff there meeting. If you’re looking to take some items into work, you can call ahead and they will have it ready to go.