Auto Stop

Johnny, Shane, and Eric are phenomenal mechanics. No one knows my 2001 GMC Jimmy better. The repairs are done with the highest quality parts and the truck is typically ready that same day. With over 257,000 miles, the truck runs monthly between Boston and Rochester without incident and motors through blizzards that leave other vehicles crippled along the side of road. The ongoing restoration could not be possible without the professional, reasonable, and honest support of Auto Stop.

I am new to rochester and on a cold winter day my car battery died. I had my car towed to their place (because I found them online and they were open at 7 am) and they replaced my battery. I thought I was good to go.
Well, they replaced my battery with the wrong make and model which resulted in the battery being on sideways which then disrupted the placement of my hood rod. The mechanic knew it was not right version, because he had tried to tuck the hood rod down where it did not belong but did not say anythign to me.
A few weeks later I started hearing a terrible rattling in my car. I brought it to a dealership where they were flabbergasted… they explained that the guys at the auto shop made a very amateur error and put in the wrong battery.
Anyways, I brought my car back to the auto shop so that the battery could be properly replaced. They never apologized, or took responsibility for the inconvenience their mistake caused me. They acted as though this was my problem. I then asked to speak with a manager and requested an apology… the guy begrudgingly gave one but then said «it really isn’t a big deal» and asked why I was making such a big deal out of the sitatuon.
From my limited experiences, the guys that work here have subpar mechanical skills and furthermore, their costumer service is abysmal.
I won’t ever go back to this place and I would advise you all to think twice before trusting these guys.

Summary: Bruce’s Auto Stop is an automobile repair shop in Rochester, NY. I believe they offer towing.
Cost: As far as I can tell, completely fair. I never felt I was getting ripped off like at Monroe’s or a couple other places I had come across.
Experience: Bruce and his crew are fantastic. Before I moved to Geneva, NY, I came here all the time, for everything. At the time, I had an older 1990 Buick and they were great with everything. In fact, had I not regular’d here, I’m not sure my car would have made it as long as it did. They get to know you and your car by name (well, not your car’s name, unless you tell them probably!), and everytime I went they had fruit and donuts for free. Every experience I have with them is a great one.
Overall: I loved Bruce’s Auto Stop when I went here. I moved to Geneva about 9 months ago and haven’t been there since based on where I am, but feel the need to review them on all the good experiences I’ve had in the past. Good businesses deserve to get good recognition, and Bruce’s is amongst the best.