Pearle Vision

First, the good stuff: great doctor who performed an excellent exam. The frames selection was also great.
Now the bad stuff: I ordered my new Coach glasses (using the same prescription for progressive contact lenses that I received from there a few months earlier.) and waited 3 weeks (with constant phone calls to check up on them) to finally get notified my new glasses were ready for pick up (when I was told 7 – 10 days). Right from the start I knew the prescription was wrong, so I went back 2 days later to have them glasses checked.
That’s when I was told that I would have the pay an additional $ 160 (on top of the $ 500 I already paid) because the progressive lenses cost more. When I told them no way, I’m not paying the difference — you made the mistake, you put the wrong lenses in there, and you lost them for 3 weeks. Either give me a full refund and I’ll take my business elsewhere, or make the right, the Store Manager (1) told them they don’t ever give refunds; (2) argued with me that they would use bi-​focal lenses instead of progressives because they are cheaper; and then (3) in front of other customers finally insulted me with this gem: «Honestly, Some People… !»
We have cancelled ALL appointments for my other family members at this store and will NEVER go back.
There are two new competitors that just opened near this Pearle Vision location that we are going to visit. You should too.

If you want to coordinate benefits don’t go to this place. If you ask them to coordinate, they think you are asking them to do an illegal activity. This is valid and approved process by VSP
Not a great place to visit. Explore other options.

IDoctor is very nice, staff is okay, but service is extrmely slow which is why i give this place 1 star becuz i dont reccomend it. Itll take easily 2 – 3 weeks for your glasses to be made which is a long time to wait if ur having vision induced headaches and need a new prescription asap… by waiting so long ur vision may even get more worse… skip this place and if u can afford it go to lenscrafters… they make ur glasses in just 1 hour on the spot while u shop at the mall! Or go to a private eye doctor clinic… theyre cheaper and will be faster than here.

Always friendly, great doctor, nice front end people, too. If you just drop in for something (pick up, frame adjustment, etc.) be prepared to wait a while and don’t expect a hello or a welcome until they’re ready to help you.

Dr. Clark is AMAZING and the only reason my husband and I still go to this location. Like a previous review said, the rest of the staff is what takes this down from a 5-​star review. As long as Dr. Clark is there, I’ll be a customer.

Absolutely TERRIBLE! The optometrist is great, it’s the «help» that needs to be fired. I called and booked an appointment for the Sunday before Thanksgiving, and when I showed up, Adam had not put my appointment in the book. I ended up waiting 45 minutes for an appointment. Then, I was told I would have my glasses and contacts within 7 – 10 days. It’s now been 19 days! I have called at least 4 times now, and the last time I called they said they called the lab and put a rush on the order. That was a week ago and they haven’t even called to tell me anything yet. Also, let me add that WITH my insurance and a buy on get one free deal on the glasses, I walked out paying $ 824! This was for a year supply of contacts, one pair of glasses and a «free» pair of glasses. This place just sucks. I went here thinking it would be better than America’s Best, but it wasn’t even equal to them, let alone better. I want my money back!