Dick’s Sporting Goods

I love Dicks sporting goods! its my fav store for bball and other sports. i could never live without Dicks

I doubt that I will be returning to Dick’s after my experience there today. They have plenty of product but the display of it leaves a lot to be desired. It looks like stuff is just randomly placed all over the store.
This is the second time I have been in that I needed help figuring out where something was and the associate acted like what I was asking was silly, that I should have known where the product was.
However, my big complaint is the staff at the registers. I have shopped here many times in the past couple of years and have NEVER been treated kindly at the registers by anyone. Every single time the cashier has had a smug/​superior attitude. I just don’t need that kind of attitude so I will either find what I need elsewhere or go without.

I went shopping in Roanoke for a new pair of running shoes, with a pair of Brooks specifically in mind. We went to the mall first and hit several shoe stores there, but they might as well have all been the Nike store: huge wall of Nikes, very little selection of other shoes. No Brooks. None of them. The clerks didn’t even know where I could buy Brooks. Finally, I went to Unilocal to find out if there were any more stores worth checking out, and Dick’s came up as a possibility. The reviews were terrible! There were only four reviews, though, at that time. So four people had bad experiences. I decided to give it a try anyway. It turned out I should have just saved myself a lot of trouble and gone there first. Dick’s had a large selection of running shoes with an entire panel of the shoe wall dedicated to Brooks, as well as floorwalkers willing to help fit me with the right shoe. The clerk who helped me, Dee, was cheerful and explained to me the differences between the shoes. He asked me about my gait – whether I am a heel-​first striker, or toe first, etc. – and then told me why I needed to look at particular shoes. Although he was already selling me on one of the higher-​priced shoes, Dee did not automatically encourage me to buy one of the Glycerin models, which is the most expensive Brooks. I came away with a pair of shoes I love, and a good impression of the store overall. It’s inventory is huge, so the store in all likelihood has what you want. Why go anywhere else?

Horrible, pretentious service experienced in the pro shop. I’ll never return.
I walked in there to buy a driver and a set of irons today and was treated like absolute garbage.

This is the second time I’ve gone to Dick’s when they have been very understaffed. I wanted to buy basketball shoes for my daughter. There was only one salesperson working and he was way too busy. I felt for the guy but we left because it was taking too long to get waited on. We had more success at Foot Locker.

This location of DSG has a good selection versus busier stores. Here in Roanoke it seems that every single item I wanted was available in UA’s Medium size. I sometimes run into problems at some other locations. Other than the availability, it’s your run of the mill DSG.
As for service inside the store, I visited this store at 2:40am during the recent retail madness (don’t ask) and several times before. The service is nothing to write home about.

Aptly named big-​box corporate nonsense.
Total run around by this location’s customer service after calling ahead, explaining my situation and having them confirm they could «take care of me». When I got there, complete different tune. Told me they’d call me when they got replacement in… Haven’t head from them since.