Valvoline Instant Oil Change

I have come here for awhile and I have a had no issues I attempted to get a oil change done on my car when I pulled in there were three cars bays were full then was pulled into one and then they pulled out the next car so just me and one other car. I sat there for over 15min well they talked to the other car finally told the guy just to escort Me out so I can go somewhere else as they advertise a quick oil change and I am here already 15min he said well it’s 15min from the time you sign the paper and we can only work on two cars at a time. Really there were only two cars so that was not a very good excuse!!!

Staff was extremely helpful & friendly. Joe helped me out and made sure to answer all my questions. First time here and I will definitely be coming back. Prices are kinda high but I appreciate the fast service. I don’t mind spending the extra $ 10 to save me an hour or two of my day.

Great quick and professional service. Nothing was pushed on me service wise. They checked my truck out and told me what was recommended but at no time pressured me into buying any additional services. Thanks Valvoline Mission Grove!

I have come here several times over at least five years, and have never had too much of a problem. Like most car places they try to sell you stuff you don’t need this instance. However, I just stopped by after reading some of the Unilocal reviews before I got my oil changed. I thought it was interesting that they had just tried to sell a teenager a car battery a few months ago.
Since I had been there before they looked up my car and said okay we’re going to do the «usual» and I’m like okay. Well when it’s all said and done the «usual» was their most expensive option which I’m sure I didn’t go for last time. And how strange that I pull in for a oil change and am told my car battery was «seriously corroded» and needed to be replaced. They quickly produced a slip of paper that showed my battery was at 45% and then start talking to me about prices for batteries. Now of course I didn’t see them hook my battery up to anything to get a printout like that AND I swear the printout had a date on it from two days prior. Regardless I told them «no» and they continued with the oil change. What sucks about places like this in general is, as a female, I expect to be ripped off by some pitiful mechanic trying to make a living. I always leave angry and feeling bamboozled. I used to enjoy coming here cause I don’t have to get out of the car with my daughter and they have a few girls working there. Unfortunately, they don’t have the girls doing the customer service cause I would probably trust them more.
I have to get my tires rotated but I will not be taking them here, and that was my last oil change at this location.

Best oil change service I’ve experienced by far! All of my usual go to places had at least an hour wait. So glad I stumbled upon this place. In and out in 15 minutes never once even having to get out of my car. Quite the service if you ask me. I will definitely be back again and again!

Please think again if want to get your oil Changed here. Short story, this business damaged two of my cars. Damage to where I could not drive it. The employees and manager are totally incompetent, and were a nightmare to deal with. Later, my 16 yr old son took his car there for an oil change (with out my knowledge). They told him that his battery was bad and needed to be replaced. They tried to sell him one. We took the car to our mechanic who tested it and was told the battery was fine. The battery was only a few months old. It seems clear that they we’re trying to take advantage of a young naïve driver. Even though they paid for the damage, the whole experience was time consuming and draining.

Professional, quick working group. Friendly conversations. The workers act like they enjoy what they are doing, and that in turn makes for a good experience.

This guys are extremely nice and personable. The shop is very clean. They top off fluids for free between oil changes which is nice. I would recommend this location to anyone.

I really hate to give this place such a low rating because I have used the facility a number of times with no problem in the past. However, their mistake could have been both costly and dangerous. They are fast. The woman who helped me was very cordial, but the technician did not know how to install my oil filter. Before I returned to work, the car was smoking and oil was leaking profusely. I returned to the shop (with cars honking at me because of the smoke).
My vehicle was completely out of oil. They re-​filled the oil. They put the oil filter back on, much tighter the second time. Yet, after two days, the same problem recurred. By this time, I had had enough. I took my car to a local mechanic near where I live. He explained that my oil filter was a cartridge type which requires an O-​ring. The Valvoline technician did not know apparently. Leaking oil on the exhaust is neither safe nor clean. Driving an engine without oil causes all sorts of problems. So, I am thankful for my mechanic. I don’t expect to return to Valvoline.

I sent my 19 year old daughter to change the oil in my car. Specific instructions for a generic oil change and tire rotation. Something I have done before. The staff on this day (8÷30÷15) put in synthetic oil at the highest price, and told my daughter they couldn’t rotate the tires. Very weird. I called to speak with the manager (Kristen) and she said it must have been a misunderstanding. She was not very nice. I asked Kristen for the name and number to a general manager and she gave me the generic 1 – 800 number which is closed on Sunday. Didn’t expect to get money back or anything, but some common courtesy, an explanation about the tire rotation, and a name and number to a general manager would have been nice to provide to a customer. I felt like my daughter was taken advantage of, and she said she explained my instructions verbatim. Go to Bud’s Tires on Wood by King High– I told them what happened and the manager over there gave me a discount for switching service providers.

We received a coupon in the mail. We decided to give them a try. The ship was clean, they were helpful, Fast, no pressure, friendly, we stayed in the car while they changed the oil. Also topped off all fluids. Will definitely come back when another coupon arrives

The 5 stars is for ERIC’s exceptional customer service! There was a problem with my oil pan that happened from the previous time I brought it here & Eric was the only one who got on the phone to call his area manager to see what could be done and he was the only one who kept in contact with me to let me know what was going on with my car. If I were to ever bring my car back here I would want to deal with Eric & recommend everyone else to do the same if they are able to.

Helpful, kind and efficient.

Amazing service and team work! The guys work fast and they were all friendly!!! They were not pushy on selling their products but did inform me of needs for my vehicle and talked about their products!!! And when I said no they did not give me an attitude which has happened at other places and they remained as friendly as when I pulled in. Overall, IMPRESSED definitely coming back!!! Thank you!!!

These guys are quick and awesome! They did a great job checked all my fluids in my car and topped them off, they don’t pressure you to buy extras you don’t need but make suggestions that your car needs now. I will definitely be coming back to these guys

This is my favorite calcimine location, everyone who has helped me have been more than amazing. They are super cool, and they need push anything on you. thanks guys.

These guys are awesome! They are quick and friendly! Plus, they don’t pressure you to buy extras!

The service here is great, the guys are extremely friendly and the time always flies by during the change.
They do a good job, price is good, and I will continue to return.
They will check your oil for a free top up as well if you ask them.

This place is way overpriced for starters. When they changed my oil, they said they were going to check the air in my tires. I later realized that they didn’t.
They also failed to inform me that my radiator hose was leaking. Two days after getting my «full service oil change» my car was over heating due to an empty water tank and a leaky radiator hose. I was also the only customer there with three employees working on my car and they still didn’t check everything!
Don’t take your car here.