The Window Decorators

If I could go back in time, I would have avoided this company. I thought I was doing the economy a favor by going with a family run business but in this case I would recommend a large company that values their customers! We had Jon out here on Dec 5, 2015 to place an order for Roman Shades. It was supposed to take only two weeks however it took longer. Nobody called to update us, when I called to inquire I spoke to one of the owners and she was supposed to call me back but never did. The next call I received was from Lupe who is the installer’s wife. She also makes his schedule. She has a problem with proper communication and returning calls as well. They set up the time to come install only to come with some of the order. The manufacturer came & installed the rest the night before Christmas Eve! They weren’t properly made so they looked terrible. We informed the companies & it took them a week to call back to address the issues. Now fast forward to the current date (February 20, 2016) we have had these people in our home more than 6 times to fix the shades. The manufacturers said they would return our money to the Window Decorators so we can hire another company and replace the terrible work they did. Max the owner of the Window Decorators came out 3 weeks ago promising to get back to us and we haven’t heard from ANYONE! These people are the most unprofessional individuals. The worst part is that the manufacturers can’t even fix what they supposedly make everyday.

Thank you John at The Window Decorators for beating everyone’s prices! We love our new shutters! They were worth the wait! Very professional! I received many quotes from other companies, and The Window Decorators beat them all! Great quality!

I want to be fair and so I want to add an update. It takes a lot to change my mind/​opinion, but they did it. Despite my bad experience with Lupe, Tracy and Max have completely gone above and beyond to make up for it. Not only did they offer to come out on the original scheduled day, but gave me great customer service over the phone and in person. They personally came out and took care of my blinds. They apoligized for the miscommunication and showed me that customers are a priority with them. I am highly impressed and greatly appreciative of their professionalism, knowledge, customer service and kindness.

We recently had shutters and blinds installed by The Window Decorators, Heather & Jon. They are a very nice couple and very informative and helpful when choosing which style best fits your home. Our shutters were installed about 6 weeks after order and we get compliments ALL the time on them! They are just beautiful and really add that wow factor to your home. I recommend them to anyone and am so in love with our products! Thank you again!

Was recommended by a friend so we went with them. I am not sure if they have favoritism with some clients over others, but I was told by another client of theirs that they put up paper blinds while waiting for the window treatments, something we never received. Heather and Jon were able to accommodate on pricing, but were pretty persistent with the sale. Once everything was said and done, there has been no communication on their part or the company’s part on following up. Customer service is definitely something that I look for in a company, and like what other Unilocalers have said about their eagerness prior to the check clearing and then not hearing from them just leaves a bad taste in my mouth.

I order plantation shutters from them over 10 years ago. They have withstood time and they still look great. I’m going to use them for my new project. I know the quality is good from experience.

We just had our shutters installed and they’re amazing. Heather and Jon were totally accommodating when it came to our schedule, explained all of our options with no motivation other than to give us what we wanted, and then gave us a fantastic price. The finished product is beautiful, and we couldn’t be happier! I will recommend them to everyone I can.

This review is long overdue. I met with John and his wife when they came to measure our windows for all shutters. Both of them are very nice and were easy to talk to. The shutters came at the projected date and were installed in a timely manner. I would recommend them to anyone.

Very happy with the Shutters I purchased. They really made the home look first class.
I would recommend them any day

Got several estimates for our shutters and after meeting with John the choice was easy. Took some time for delivery but was worth the wait. Delivery and installation was very professional and clean. We love our shutters.

From the time we selected our sliding door coverings and placed our order, the window decorator people promised 2 weeks and they delivered right on time. The installer was courteous, prompt and professional. If you want the best — order from The Window Decorators!

I mostly dealt with John and he was very nice, understanding and easy to work with. Guaranteed lower prices than competitors. Great family run business

Heather and John did an outstanding job helping me find the right blinds for my home. If you are in the inland empire and looking for blinds or shutters, they are the way to go. I was unsure of putting a certain type of blind in my home and with their expertise we were able to get it figured out and the blinds look great. Can’t wait to get my shutters installed too to complete the package. So far, I am very pleased!!!

This company is the greatest. They gave me a great deal on blinds for my entire home. They installed them quickly and professionally, now my house looks great! Their customer service is by far the best I’ve encountered for this kind of business and I’ve dealt with quite of few of them prior to selecting this company to install blinds in my home. They always made time for me anytime I called due to further questions and concerns. Lastly on top of everything they are military friendly. I would highly recommend this company if you need any kind of window coverings, they have it all.

I won’t do business with these guys again. I feel like the duo are non responsive and don’t seem to want my business. We spent our time with them figuring out what we want, then asked for a quote. I waited months for a response, reminded them on multiple occasions. They never did send me a quote.

Their prices are very reasonable and the service is great. I used them first in 2005 for my first home purchase which I used a combination of shutters/​blinds. I was very pleased with their workmanship. Had a couple issues and they fixed them no problem. When I got married and purchased a new home, I again called on them to do the window coverings in my new house. This time we went with ALL shutters throughout the house. It looks great. Once again the workmanship was great and price couldn’t be beat. You get the best combination of price and quality here.

This guy is a slimeball. I declined to let him quote work because I already bought elsewhere. Even so he offers to lowball if I cancel the existing contract. A couple of days later he comes into my yard a steals his competitors sign. Watch out.

I wish I could give them more stars. But after I experienced their customer service, I would give them zero star if there’s an option.
When we first contacted them to install blinds in our house, they were very friendly and responsive to our phone calls and emails. After they finished the installation, we found that there’s missing piece on the bottom of a blind. It’s just a small plastic cap that holds the strings. Without the small cap, the strings will get loser and loser. The blind will eventually fall apart. So we called them and asked them to mail us the plastic piece and they agreed. After that we never received anything from them. We tried to called and emailed them several times, but they never responded.
To me, it shows that they only care about getting your business in the beginning, but after they get your money they don’t care if their product has problem. I will not recommend anyone to use this company.

This company was recommended to me by my friend who had them install the blinds and shutters for 4 homes that he had recently built. The quality of their work was impressive, so I asked them for a quote. They made an appointment to come to my house, showed up on time, and they were friendly and courteous throughout the process. They listened to us and made some recommendations based on our budget and needs. We went with a combination of blinds and shutters that accentuated the features of each room.
The blinds arrived shortly after placing the order, and the shutters took several more weeks although everything arrived within the projected time frame. The cost was very reasonable, much more so than the Costco/​Hunter Douglas quote that we had previously received, and their installer did a great job. The shutters especially have transformed our living room, we are very happy with them. Overall they did a great job and we will definitely be calling them again for our future window dressing needs!