Sprint Store

Had to drive out to this service store after taking my phone to The Riverside Plaza location. Apparently the Plaza is only able to diagnose that my phone has problems making them a ‘diagnostics center’. So I drove out to Tyler at their advisement to get my broken phone replaced at the ‘technician center’. I arrived and the man told me that all of the technicians had left for the day. I told him that was fine because I had my phone diagnosed I simply needed to order a replacement. He informed me that for some reason only a technician can do that. I told him no I got it diagnosed they said I just have to bring it in and have it ordered. He said that they needed to run their own diagnosis for some reason and only the technician could do that. The store is open until 9PM but for some reason all of the technicians leave at 5PM which makes the store virtually useless. So now I have to deal with my crazy phone until the weekend because I don’t get off work until 5:30.

Worst Store EVER!!! NEVER experienced such horrific service. Chose a different Sprint Store. This one is the Worst by far, especially at the end of their business day.

This store has the worst costumer servies ever there very rude and don’t value there customers I been a customer for sprint for long time and every time I go there it’s a bad experience I hate going there

I arrived and informed the employee at the front stand that I was here because my phone had water damage. She asked for my name and told me that an associate would be with me soon. Twenty-​five minutes later an associate calls my name and tells me they can’t help with water damaged devices and that I need to call the insurance. Waiting twenty-​five minutes to be given a business card was a little absurd. The associate at the front should be informed enough to let customers know what they can and cannot assist with instead of letting a customer wait for the news.

This store had made such great progress in customer service and now has turned a complete 180 degrees around.
I ordered a phone online to pick it up at the store. When I arrived at the store the guy that helped me was acting as if he was doing me a favor. He then proceeded to telling me that he couldn’t give me the phone because of the way I ordered it. So I re-​ordered the phone and paid for it in full online, then he told me that I incorrectly ordered the phone once again. I was more than sure he wanted to force commission out of me, so I told him to take a hike and left.
The next day I called Customer Care and the mailed me the phone. The representative told me that there was absolutely no reason for them not to have given me the phone.
After an experience such as this one, I will not be returning here.

Looks like this Sprint store has definitely made some changes for the better! We were with T-​Mobile for years. but when we started having reception problems in our area that they made excuse after excuse for, we had to make a change.
I’m so glad we tried out this store!!! They told us they’ve recently changed management and they are AWESOME! Eric offered us a plan & phones that weren’t out of our price range, and their customer service is awesome! Marvin took care of our paperwork and setting up the phones. Kudos to both. they really went above and beyond to get us set up, making sure all of our concerns and questions were answered. Even though it was the busiest day of their month! Marvin even offered to help with an old phone that T-​Mobile refused to help me with! I’ve been back in the store twice for phone glitches (well, okay… operator error maybe?) They’ve been so helpful, accommodating, and FRIENDLY! They were very busy one of the times I stopped in. it happens. I just made plans to stop in again the next day and they helped me within 10 minutes of being in the store, faster than promised. I wouldn’t hesitate to refer my family and friends, I’m still incredibly impressed!

This Sprint location hands down has the worst customer service, deceiving and lying as well! We were not greeted when we walked into the store, for a couple minutes until WE had to walk up to an associate who wasn’t friendly — none of the staff was! While we waited I noticed other customers were getting very frustrated! That wasn’t our biggest issue, though. Our issue was that we went in there thinking we needed to pay for a sim card so we begged for them to please waive it, the guy eventually said «ok, I’ll waive the fee for you but could you give me a good review on the survey you receive, I could really use it.» — NO WONDER! Because he’s a liar, went to store in Rancho and we were told for our situation there was never a charge for the sim and she was very confused on why he was telling us there was! Seems as he was using our ignorance about SIM cards as a way to twist as if he was doing us a favor in order to get good survey feedback! We are NOT coming back to this location and would suggest you use the Corona location off Tuscany. Completely different vibe!

Walked in, gave my name and I was placed in line. We waited 15 min and my name went to 2^nd in line. Then a lady walks in and they put her first in line. We wait 15 additional min and they call her right up. We asked why she was attended before us they said she had an appointment. I walked right out! Worst customer service sprint store.

Terrible service. Told me wait time would be 1.5 hours for a software update. Came back 2 hours later and still had to wait another 30 mins. Regis K. did not inform me of the extended wait even though he had a contact number. Never coming back.

Amazing store! Amazing customer service! Amazing team! By far! I’ve been to several different Sprint locations & this is by far the BEST! Every time I visit the store I feel so welcomed, warm & fuzzy! This is what customer service should AWAYS feel like! This is definitely my go to store, each & every time! Also, they just got a new manager and he’s gorgeous! (Wish he wasn’t married!)

This store is by far the worst of worst. I was a Verizon customer for years. And then when I heard sprint has the unlimited data plan I knew I had to switch from Verizon because their data plan was not unlimited. I went to this store and this rep by the name of Mitzi helped me out. I explained to her I can’t afford an expensive plan because I don’t earn enough to pay my entire wagers on a phone bill. She told me she understood my situation and will help me by offering the unlimited data plan even though the plan did not exist. She some how put a tablet with my phone account keep in mind I never activated the tablet nor did I open the box for the tablet she did that all in the store in her own will.
When I received my first bill it was 230 the same amount I had paid at Verizon with no unlimited data for two phones.
I called customer care they said that my bill will be 230 per month and Mitzi kept saying only 180 after the first month.
After making an attempt to return the stupid tablet in the 14 day period she had the nerve to tell me that if I keep that tablet I save money versus I don’t save money if I don’t keep the tablet that I am spending more money, because she got me the unlimited data plan.
She is the worst sales rep, oh she threatened to call the cops on me because I told her she had to pay the restock fee of $ 75 for opening the box to the tablet and activating it.

If I could give this Sprint a negative rating, I would. April is the biggest liar n ruins your bill. Had a discount from my employer, she removes it and gives me a discount that’s horrible. She tells me all these discounts I’ll be getting n my bill bill be $ 20 less then it was. As soon as I got my bill it was close to $ 400, not $ 160 like she promised. Called customer service they fixed the errors that she caused. Never will I go back there. She should be fired. She’s horrible.

Worst store ever. If you wanna get the run around or scammed this is the store to go to. My phone would not turn on so I took it here, they couldn’t fix it and told me to take it to Apple. I found it absurd when I have insurance through sprint not Apple. The employees are very rude and after talking to the manager he himself was very unprofessional and told me to take my business else where if I didn’t like it. I talked to corporate and explained my ordeal they talked to the manager themselves and said they would be be taken further actions. I was given an early upgrade and a $ 50 credit for this stores carelessness.

If I could give it a zero I would! Their customer service is terrible. Both stores in Riverside are extremely bad. I feel like they tricked me in to a long term contract I had no business getting myself into! But the people at the store are always rude and I feel look out for themselves.

Seriously the best experience I have had with a wireless cellular company. Made an appointment for their earlier time slot (10am) and was helped immediately. The employee who helped me did everything he could to get me the best deal possible, trying to find any and all discounts that apply. I believe his name was Nathan and he is awesome! Thanks Sprint!

So yesterday I had to go to Sprint and fix a phone that a Nother store couldn’t complete for me, this little girl that took care of us at Tyler in Riverside was the best girl, Sales rep I have ever dealt with she just started at this particular store she has been in sales forever from selling Kirby vacuums door-​to-​door to DirecTV she wrote her name on a business card that of course I lost. But just so you all know this girl was awesome with a smile on her face A gracious attitude what a beautiful warm human being. She made me feel like I’ve known her forever and very comfortable with The purchase and upgrading that we did. Not to mention she saved us a lot of money, which is always a plus
Thank you so much for all your help

1star is way too much– this store is horrible. BEWARE: you will be scammed and lied to. DO NOT GO TO THIS LOCATION EVER!!!

This store is the best Sprint Store I have ever had the pleasure to walk into. Friendly people assist you, and it’s very well maintained. I would recommend all people avoid those 3^rd party stores and go straight to this one. I’ve gotten headaches going to other retailers, but this store magnificently solved all my problems and offers repair if your phone suffers any external or internal damage. 5 Stars!!!

Great store, every time I have gone in I get help right away the longest I’ve ever had to wait was maybe 10 mins great customer service very friendly

MY phone died. I JUST went in for repairs. I told the guy I have NO money to put down.
…you’ve been a customer with Sprint for the past 14 years. Let me see what I can do for you…
Next thing you know I’m loaded up. Do I want to upgrade my other phone? What the heck! !! Go for it.
Callaum, hope I’m spelling his name right, is the perfect example of excellent customer service. He went above and beyond the call of duty. I could not be happier with my purchases. Thank you.