PSI Testing Center

Very nice staff. Building and suite were clean and quiet.

Just finished taking my TEAS exam at this location and it was a good experience for me personally. The building was easy to find, the room was nice and they provided a headset, ear plugs, and pencils. The proctors were kind, courteous, and professional.
The only thing I have to «complain» about really is the locked bathrooms. But I assume it’s for a larger reason so I’m not all that upset about it. I just feel it’s tedious for them to continuously unlock them for every person who needs to go. But I digress!
The other little tidbit was one of the other testees was making unnecessary coughing and moaning sounds. I understand testing is frustrating but they needed to be more courteous of other test-​takers.
Like other reviewers said, it’s nothing glamorous but I’d suggest this place just to get your testing done.

I came here 2 days in a row to take 2 different exams. There is nothing remarkable about this place and the people that work there are just meh. The people that work there just give off a non-​friendly vibe. They are not mean or anything, but they just seem like one of those people that doesn’t greet or smile at you and treat you like you are not important at all. I came in the morning and I smiled and said hi, none of the employees here smiled or reciprocated. I had a learner’s permit instead of a driver’s license even though the learner’s permit has my picture on it and it is state issued. The front lady kept saying she can’t accept it. I didn’t want to go back home to retrieve my passport so I asked her to call her manager to check. She did and and the manager said it was ok I can use my learner’s permit ID. And the 2^nd day I came here for a different exam, I bought the passport in addition to my learner’s permit. But a different lady there told me that she needs 3 IDs. What? Why do I need to provide 3 IDs? I kinda argued with her that a passport and state issued learner’s permit pic ID is definitely enough. She replied that every exam has different standards. But I was never informed of this and it seemed very strange that even a passport is not enough for ID.
If you just want to come here because it is near you and you just want to get the exam over with, then do it. But don’t expect any friendly or stellar service.

Came here to take the SWE portion of the MFT exam. The place was very easy to find. The staff were alright — you can tell they are pretty «whatevers» with their jobs. Either way, they’re there to get paid. The weather temperature was perfect. I wish you don’t take your test with people who are sniffling/​couching. Yeah, wish you the best. Either way, I will probably be back to take the second portion. Overall, a pretty straight-​forward testing center. Can’t complain much since it is the closest to my house. Either way, thankful for this location.

Absolutely Awful disrespectful service. I have completed forms because my benefits were disrupted. Had the fom completed & mailed via US certified mail. Dealing direct with a Supervisor but they’ve taken puffer two months to process which should taken only two weeks. Two months of calls, dozen msgs and ABSOLUTELY no response. Won’t answer, calls, msgs out emails. Wow. Unbelievable. How blatantly disrespectful. We LITERALLY pay their salaries. This is A Govt office rep. A supervisor. It is a shame how they treat people. This office ifs embarrassing. I’ve even had two other reps try to help. Wow. Just mind boggling that they get paid to treat people so bad. This office should be investigated. Something is terribly wrong here. Two months, no benefits, no expands no processing… NOTHING!

As if dealing with the State of California was not bad enough, now I have to deal with this place too. The employees are rude and very unprofessional and I’m not sure have a clue what they are doing. This must have been the lowest bidder. Good work State of California finding this place.

PLEASE STAY CLEAR OF THIS PLACE!!! Horrible «customer service» and rude employees. This place is beyond over the top strict. I drove my wife over an hour to get to the testing site and when we finally arrived at the building which is a shared 4 story office building with the testing site inside a rented office space. My wife was extremely nervous and had to use the restroom BEFORE entering the testing office to register. The restrooms were located before the testing office. While I waited outside the bathroom one of the female employees from the testing office came out and asked if I was taking the test to which I replied no. I stated that my wife was taking the test today and I was waiting for her. That is when my wife exited the bathroom and the girl said in a rude manner that my wife could no longer take the test because she had committed a «security breach»??? Are you kidding me? I didn’t know that using the restroom involved having a background check first. Keep in mind, this is a shared office building for everyone to use the restroom. The girl proceeded to tell my wife that by my being inside the building (not the office testing site) she was committing another security breach.(Why, because I drove her to the testing site???) I explained that we had not even entered the testing office and also, I am the one who drove my wife to take the test. I then quickly left the building while my wife to no avail tried to plead with the I could careless female employee to let her stay and take the test. When my wife exited the building we called the number of the customer service that the employee gave my wife but it was just a recording. I told her that let’s talk to her one more time and explain that there were no signs of these over the top strict rules on the outside of the building nor on the restroom doors. We tried to plead with her one last time and she called her supervisor by phone and my wife again explain everything that happened. The response from the supervisor was, if you do not leave immediately I will call the police and have you escorted out of the building and you will not be able to ever take the exam. Where is the logic behind all this? What rude and heartless people. STAY AWAY FROM HERE.

I work in the customer service field and was dissapointed to say the least in this facility. The gentleman that was there was ok. Not nice nad not mean. Just ok. the young lady that was supposed to be watching the testing room was more interested in her text messaging then watching the monitors for cheating. She was also boarderline rude. Didnt seem to enjoy her job. deffinitely wasnt a happy or nice person. I have to return to have my fingerprints done because after 2 different people attempting to do them, I was just notified they are not acceptable and I have to return to have them done a 3^rd time. this is delaying my licenseing process and I am not a happy camper. Think twice before testing here.

The place was fairly easy to find. The girls that work there could be a bit more professional and friendly, considering everyone they are interacting with are freaked out because they’re taking career changing tests. The testing accommodations are OK. I used the ear plugs but was still distracted by the other test takers coming in and out and rustling papers.

I recently took my LCSW Standard Written Exam at this location and opted to start the test in the afternoon at 1:30pm to allow myself some time to lower my anxiety that morning. It is a very small testing room and the proctor who completed my registration and fingerprints was professional and informative. The other two must have been new or something since they kept on asking strange questions that hinted to me that it was late in the day and they wanted to go home early/​on time. My test was 4 hours long so their actions later on confirmed the purpose of all the strange questions such as «you have been here before right?», «did you just want to start the test right away without the introduction?», coupled with walking into the room to look at my screen every couple minutes when I was the last examinee left in the room. There is a camera over each cubicle and they already made sure I did not have any contraband items on me, so the frequent check ins was rather distracting. I still sat through the exam until my time was up because it was my career, not theirs that was at stake. When they realized I was going to sit until the last minute, they proceeded with cleaning out the other cubicles, which was less distracting than the frequent check ins. Other than the intrusive behavior of the 2 proctors, this location is convenient for me and serves the purpose. Parking is sufficient. The GPS did take me around in circles a few times so I am glad I researched the area the day before. This center is located in the same plaza as the Social Security Administration on Mission Grove Parkway.