Nordstrom

I love the Nordstrom MAC counter. Every employee is friendly and also know what they are talking about. They are also very professional. I only shop at Mac at Nordstrom for this reason.

Last week I had to get a gift for my boss who recently received a well deserved promotion. I went to the Men’s Clothing and had the please of working with Justin Juarez. He was the most pleasant individual to work with. Very helpful and went above and beyond what’s expected of a salesperson. I had two designer ties and he helped me pick out two business shirts that allowed for a mix and match combination. He gift wrapped everything as well. After I was done shopping in Men’s Clothing, my niece and I went to the Café for lunch. I realized I had left my cell phone downstairs. My niece called my number and Justin answered. We went back to Men’s Clothing and there is was… in Justin’s hand. Not only do I applaud him for his great customer service, but his honest as well. Justin is a true asset to the Riverside Nordstrom’s team!

If I could give the lady at the Joe Malone counter a 0, trust me I would. She is an older lady with quite a bit of knowledge about the scents she deals with everyday.
I am of Pakistani descent and she is always very condescending and rude to me. I recently purchased one of the perfumes since I liked the scent a lot– and she commented on how «my people» always mess up her counter and never buy anything. I go to Nordstrom every time I go to this mall and whenever she sees me she calls me ‘Manpreet’. She has gotten loads of dirty looks from other customers because of this comment. Not only is she ignorant and rude, she is only very genuinely sweet to you when you purchase something from her. I know this because she gave me many unrequested samples when I made my purchase.
In short, I have never been made to feel this way by anyone at this store or other stores. She has made negative comments on my race and has been very rude to me. I will be calling customer service soon.

This is definitely the nicest department store in the IE but this isn’t the greatest Nordstrom in terms of selection. And if you do find something you like in the small selection of goods, its hard to get your size or checkout because this store is sometimes understaffed.
I also appreciate the addition of the TOPMAN section :)

Ive been a Nordstrom shopper for 20 years. Your customer service is beyond perfect! Thanks for having a live person answer your phone in an age where most businesses use annoying, impersonal voicemail. Love u Nordstrom !!!

I have had a Nordstrom card for years and typically don’t do this but I had the most unpleasant experience at a Nordstrom store today. The cashier assisting at the shoe department me was extremely rude when I asked about price matching online and rejected every retailer I asked in regards of. Then his manager came out and was even more rude. I expect better of Nordstrom due to high pricing but I was absolutely baffled as how I was treated today. They literally laughed in my face when I asked to price match. Eventually, they did price match when they realized they were wrong but the experience itself was brutal. I felt extremely put down as if it was wrong for me to ask for a few dollars off. I wasn’t going to say anything but it’s been on my mind ever since I left. I won’t be returning to this Nordstrom, at least not the shoe department.

What a joke. Shoppers beware.
I came in to eat and buy a bathing suit. It’s 7:10 pm. Restaurant closed at 7pm so I had to go to the food court to eat.
I get back to the store about ~8:00pm, No one to help. Poor selection and basically a waste of time.
My wife was behind me and stops to peek into express.
They make an announcement the store is closing at 8:13pm and before I can even call my wife they gates come down locking her out. Not even 5 minutes? Poor form. Bad customer service.
The store closes before the mall so countless people get locked in /​out. I bet 10+ people came the the bottom door to come in. It’s a main point of entrance from the parking garage so I’m certain more people got locked out and had to make a long walk around the mall to get to their cars. What if you are elderly or disabled? That can be a significant problem.
I spoke to the manager and she said the hours are posted on the doors. How about a sign post making it a point they closed early. I’m sure it due to poor sales and frankly I’m not surprised. The manager really could careless. It seems like she just wanted to go home and didn’t care about the store or customers at all.
I’ll just take my money and shop elsewhere.
Pathetic.
I would not be surprised if you see this location closed permanently.

Live in corona drove down to Nordstrom Closed!!! 8:00 PM at the Mall… Really the rest of the mall and stores were open, lost Revenue, many of customers said what’s going on??? Security states that there trying to say money so closing early now… ill just purchase fro Macy… Bye by Nordstrom

I love, love, love the Nordstrom Café. My seven year old son listed it as his «favorite restaurant» on a school assignment. Many of the servers know them and go out of their way for us. I am usually alone with three kids and I am always taken care of. I love that they always offer to give me a refill of my tea «to go».
I have received fantastic service in tbd from Karen for many years. She is an asset to Nordstrom. I have favorite salespeople in just about every department. I have seen many of the same sales people over the years.
Unfortunately, this location has greatly reduced their inventory over the years. The children’s department and ladies’ apparel/​shoes are very sparse. The overall quality in inventory has changed.

On April 20, 2016 at 4 PM I arrived at the Norstrom’s café after my shopping at this location. I’ve been going to this location for many years spending thousands and thousands of dollars on clothes, Mac make– up and shoes.
I have lunch at the Norstrom’s café on a regular basis while shopping today when I arrived at the counter to order a cup of your delicious cilantro dressing to go. (I always order this with my salad).
I’ve ordered this two other times I would say in the last two years and the girl at the counter told me that I could not buy this because they needed enough for tonight. (If I sat down and ordered a salad I would of asked the same thing because they don’t put enough on the side)
Then she told me to have a nice day, she’s was very rude and to think over a little cup of cilantro dressing to a faithful customer at this location that I was rejected and refused over a cup of cilantro dressing made me think of customer service and serving the public because of her rudeness.
This may seem small but this is a huge to me and I will never step my foot into a Norstrom’s café again or Department store again because the worst part, is being rejected to take my money and her personal attachment to the food.
Sincerely,
Disappointed customer

I go here quite a bit and I will base my review on my overall experiences here.
When I buy sunnies at the Chanel counter, the sales person always makes sure I get a fresh pair from the back.(sorry kind of picky about that) the salesperson never minds :) She’s awesome!
When I buy clothes, they always start a room for me so I don’t have to carry my clothes around. Always friendly and helpful! When I buy a dress they always put it in a dust bag and always ask me if its a gift and if it is they gift wrap it for me.
Shoes: a lil heaven for me :) I love buying shoes for gifts and of course for me. The salespeople are always accommodating and always find a seat for me. When I bought kids shoes upstairs on the 3^rd floor the sales guy was super friendly and helpful. He knew his sizes about kids when I gave them age ranges. Thank you bc I have no idea what size kids wear for what ages.
Makeup: if you’re shopping for makeup and haven’t tried it, make sure to ask for samples. Don’t buy without trying. They also give you fragrance samples.
Tip: they price match competitors so Google before you pay full price.
If you want a quick bite: grab and drink and snack at the café upstairs: I recommend the tomato bisque!
Happy shopping!

Oh my goodness!!!
This place is such a hit or miss with service. It’s usually a miss. I never felt so judged in my life, it feels like high school ! It really makes me miss my Brea Nordies, but since moving to the area this is my new go to.
First of all, there’s only like 10 people working in the whole place! Literally! There’s probably like one dude that works in shoes with longer hair that my husband and I agree has given amazing service and two girls that have helped me that I would say are pretty sweet. I’ve worked at Nordstrom and I know that you should greet EVERY customer, not look at them with disgust and continue talking to your friend that’s visiting you. Like, aren’t you all on commission? A hello would be better than a stare down. It’s extremely annoying to go in here almost every other week to be so disappointed.
The shoes people are just annoyed, the girls upstairs are huddled together, the people in menswear are ignoring you, and in accessories… well, there’s no one there, so win??!
The store is just so poorly ran, but what am I going to do? Sit in traffic on the 91 to shop? Gotta suck it up and swallow my pride on this one!
(And ps, making a return is not a sin, so don’t snarl at me for not liking the shoes I received as a gift!)

Helpful people here, especially at the MAC counter. I’ve run into some rude MAC staff but not here. I came to pick up a couple of things and I was immediately greeted and helped, even though everyone seemed to be busy. I would definitely consider getting my makeup done here.

As far as nordstrom go this one doesn’t rank very high. While it is one of the better places in Riverside to shop, it’s not a very great nordstrom.
This place is always in a constant state of change. Gets annoying. Their clothing and men’s section is also not on part with other nordstroms. I’d say this location is a few steps above the rack. Review to be updated
Until next time

I love Nordstrom’s and will continue to patronize it. However that slightly older gentleman who works in the women’s shoe department needs an attitude check. He seemed bothered and annoyed to do a couple of transactions for me that didn’t involve making a commission.

This review is for the espresso bar only. They’re located to the right side as you exit the store into the mall. Throughout the year’s that I’ve purchased my coffee, tea, pastries, I’ve never once had one bad experience.
They always greet you with a smile & sincerely seem to enjoy their job. Their able to make all your favorites from Starbucks Coffee, but cheaper. They have a delicious coffee cake that I also recommend.

I had a return in handbags on September 8^th. With Emily B. what a meany.
I have always spent a lot of money here and have had ok shopping experiences until yesterday. Emily B. was sooooo very rude and for some reason she thought that she could treat me like I was beneath her. She told me I’m never allowed to return anything there again. I was so bothered by her poor customer service that I couldn’t even look for a different item I felt so uncomfortable I just had to leave! If your looking for a happy handbag shopping experience you should avoid Emily B. to ensure you leave the store happy!

I was passing through to check out the men’s section and noticed that there were a LOT of pets with their owners. Is that normal? I never noticed it before, dogs at Nordstrom.

I had been searching for the perfect perfume for over a year. I came across the Jo Malone collection which is actually colognes and body cremes all unisex. The idea of her collection is to layer the scents. All which are great. However it was not the collection or the scents that sold me. It was the customer service. The lady by the name of Alexis spent so much time with me and we had so much fun! The way the Cologne and body crème was wrapped and bagged was so exuist and wonderful. I left there very happy!
Today I received a nice card from Alexis thanking me and wishing me luck on my new career. So simple and thoughtful. This lady is on POINT with her customer service!
Thanks Alexis R.

Nordstrom’s customer service has truly gone down. What an unfortunate thing for a store that once paid a lot of attention to providing excellent service and trying to make clients happy.
I bought few things at the Riverside (California) Nordstrom on 6÷14÷15 for my Las Vegas trip. I was told that they don’t have one of the polo shirts in stock and they can ship to my house. I was fine with it, especially that I was told by the store rep that I will most likely get it before leaving on 6÷18÷15. Well, I got the package on 6/​18, but it was a woman’s bra instead of my polo. I called the central customer service, and after speaking with the rep for about 30 minutes, I was transferred to the Riverside store where I spoke with Kelly because I had to repeat the story. After 15-​minute conversation, she told that she will call me back in about 15 minutes.
Fast forward to 6÷24÷15 (six days later), and still no phone call from Kelly and no polo shirt. So, I called the central customer service again and wasted another 30 minutes to explain the situation to Kim at (888) 282‑6060, ext 1370. She apologized and told me that they will ship a new polo shirt and that I should send the bra back to them, which will cost me another 30 minutes (if not more) to drive to the post office.
For all of my hassle and time dealing with the issue, she wouldn’t even offer me a little discount for this or future purchase. I consider this a very poor customer service, as I’m pretty much paying for multiple mistakes on Nordstrom’s part! I bought the merchandise on 6÷14÷15 and will probably get it end of the month… that is two weeks. Hopefully, this review will help the Riverside Nordstrom and the customer service team refresh their mind about caring more about their customers!