Marcos A Lopez MD Sc

A big zero! Marcos Lopez is rude, unprofessional, haughty and gives hint of an underlining nature pertinent to a social derelict. He is undescribly a social psychopath hidden under a doctor’s degree. Most of the staff is pleasant and professional but their are a few stray dogs (excuse me to all the wonderful dogs) who suffer from delusions of grandeur. My eye surgery experience was horrible. Starting with the a fumbled intervenious fumbled leading to black and blue hands, a sudden strapping of my head with large bandages to the operating table, getting stuck between the elevator doors after the surgery and repeated rude outbursts from Dr. Marcus Lopez during surgery and in his office. I highly DO NOT RECOMMEND. If you do decided to seek him professionally be forwarded of an eminent horror story experience.

I knew the experience was going to be poor when I walked in for a 9:30am appointment and saw a packed waiting room. I asked how many doctors there were; the response: one.
After more than an hour of waiting, I asked how much longer it would be. Then I asked why there were so many people if there was only one doctor, and I was given the illogical excuse, «Well, it looks like a lot of people because the dilation takes 15 minutes so many people are waiting for their eyes to be dilated.»
So, I wondered about the average number of patients per day that an ophthalmologist sees. According to the American Academy of Ophthalmology, the number is 25 per day. In the 2 hours I’ve been here so far, I’ve seen close to that number.
Several people were grumbling about the wait, about being here since 8am (it was already 11:30), and about other clients being allowed to go first even though they showed up after them. But, I didn’t see anyone complain to the front desk except me.
Once actually called, a couple of technicians started to somewhat move things along. But at this point, I wasn’t surprised to see a second waiting room in the back where we had to do even more waiting.
The patients are all Latino, most only Spanish-​speaking, many elderly, and likely low income. It’s incredibly difficult for blue-​collar workers to get time off of work, and that lost time means lost money, something a lot of these families can’t afford.
Once we actually saw the doctor who seemed to do a thorough job, he recommended that we come back for a second test. I calmly said that since we waited since 9:30, was it possible to do the test today. He got very defensive, said «medicine» isn’t «in & out,» threw some pupil measurements at me, and asked rhetorically how he could test my mom if her pupils were that size. I responded that I asked a question – whether it was possible to do the test today – and that it looks like the answer is no.
So, that was the nail in the coffin. This entire experience has shown me what little regard the doctor and staff here have for patients. I really hope this clinic improves their attitude, streamlines their process and avoids quadruple-​booking. Instead of acting like they are doing patients a favor, this clinic needs to respect the time of clients who are paying for these services.