FedEx Office Print & Ship Center

Super friendly and helpful staff! Made our printing experience as painless as possible. Thank you so much!

I travel a LOT for my company and I use Fedex a LOT well I use to. I was in the Riverside are and my GPS took me to the Magnolia location, Upon entering the store I ask one of the ladies at the desk for directions to the restroom and she tells me they don’t have one so I have to leave to use someone else’s restroom and return to Fedex and spend my money, humm something is wrong with this picture. I take care of the things that I came there to do as I always do and leave, about 3 or 4 days after leaving there I realize that I had left my Ca. Drivers license there so I called and spoke with a lady and told her that I was from out of town that it would probably be a few weeks before I would be back in that area to pick them up seeing I live about 4 hrs. from there and she told me «oh don’t worry your license will be safe, they will be locked up in the safe until you pick them up» so after about three weeks I realized I would not be in that area for some time so I called and ask for a mgr. to see if they would mail them to me, well I never got the mgr. on the phone but the lady that I spoke to said they can’t mail them to me because there was no way of knowing it was me. hello I want them mailed to the address printed on the license so I said ok I will just come get them and at that point the lady told me «well we shredded your license because we can only hold them for a week. REALLY! After me calling and telling them I don’t live in the area that it will be a while before I could pick them up. Because of the lack of communication and lies that where told by management and employees now I have to spend $ 26. and a day off work to go to the DMV to get a new copy. I will now be using UPS and will encourage all my employees to use UPS whenever possible. Oh and by the way I even contacted the district mgr. and all she said was I’m sorry I will get with the mgr.

So this business man sitting next to me asks blonde ‘manager-​looking’ lady if there is a key to the bathroom. She says, «no, sorry, we don’t.»
I watched her walk over after he left use the key on her wrist to go into th bathroom. I am typing this as she flushes and washes her hands.
Really?! He was a nice looking pleasant guy with rolling brief case. Let him at least. Geesh.
State on door, front door, before entering bathroom is for employees only, then. Hire a local janitor to clean it if it’s beneath you to do so.
Don’t just lie in someone’s face. No integrity. Stand in your integrity and just say Employees Only.
Massive corporation too greedy/​last to provide bathroom accessibility?
Put a code on it like Starbucks. Lying without blinking and with a customer service smirk.
Carl’s Jr probably appreciates the extra business you ‘refer’ to them.

The printers are hardly ever working. The people look at you like you’re absurd for asking them about it.

I called and spoke to a district manager about a month ago but nothing seems to change here. Lack of friendliness for even the simplest requests. On the bright side of you are a DIY person than this rating may not apply and the equipment works great. Just don’t try to strike a conversation or ask for any assistance — basic etiquette and customer service are not a part of the expectations here.

If I could give a worse rating I would. I came to print out my little sisters science project and was treated very disrespectfuly. I was ignored when the printer had an error. Then an older woman who I think might be the manager finally helped me just before rolling her eyes and walking away at first. When the printer had an error again I knew not to go to her again, I went to another man who was bald with glasses and politely asked him if he could help us… He did so without looking at us or speaking to us. It was not busy and nor were there many other customers. In fact the older woman was just walking around. Awful unwelcoming experience and first time FedEx/​kinkos user and never coming back.

Wow, they must have undergone a change in management but I was pleasantly surprised to find more employees than usual in the store and no long lines at 5pm. I think I even saw the manager assisting a customer. There were plenty of customers in the store but the vibe was so different. Mind you, I’ve come into this store a couple times a week for 3 years now and was familiar with the jaded employees who made me feel as if I was bothering them, but something has changed and for the better. The young man who assisted me showed me where the proper packaging was without my asking. He was quite pleasant and actually seemed to like his job! Kudos to whoever brought forth this change and attitude adjustment!!!

No restroom. Not very friendly counter service when dropping off a prepaid package. Much better service at the moreno valley location

It’s kinda tough to write a review about this place. I order a lot of printing here and I have had a great experience. I have no experience shipping from here. So this review is based strictly on my experience with their printing services. I order all my stuff on line and Marissa has always helped me to make sure my order is correct and it has never been late in 4 years of using them. I have them printing large orders for me every month and they have been fantastic and accurate. The have great quality control and I hesitate to consider ever using anyone else for my printing. Thank you to the friendly professional staff at this location. Especially Marissa. She is pleasant and super professional which I value very much.

Completely awful phone service. I called them to ask about the size of prints and the employee sounded like she was dieing.
I had to wonder if I was somehow draining her energy from her because of the lack of politeness. I got the feeling that she wanted me to hang up so she could just go back to the store.
This was a rainy day.

There is a skinny dude there that packs the shipping items better than anywhere I have ever been. I usually don’t like FedEx because their drivers are sloppy and I’ve watched them throw packages, but it was late and UPS was closed. I never heard from the people I sold the stuff to so I’m guessing his amazing packing skills overcame the knuckle dragging of the idiot drivers.

Awful! Save your time and go somewhere else. Between 2 employees and a manager, it took over an hour to ship 7 basic ground boxes.
Train your employees before letting them on the cash register! Ugh. All Fed Ex location employees seem like they are either on drugs or creepy ex cons.
Even customer service at their corporate 800 number is terrible and worthless.

Ever seen Chappelle show? Ever seen that episode with «Pop Copy»? ‘Nuff said. However, I cannot believe that the staff accused me of «saving your file at home wrong» as to why it printed fuzzy from their printer! Kinkos has a quality issue and I have tried many of these places, but this stuck out as a particularly annoying visit. The line to talk to them about my print, only two people at lunch time, was about 45 minutes.

First the credit card reader at the computer terminal wouldn’t accept my card.
Then the Kinko’s card they gave me didn’t have enough credits for my print job.
Then the printer wouldn’t print because it was out of paper.
Then the copier wouldn’t print my copies because it was also out of paper.
Then the stapler didn’t work.
Then I was late for court.
And yet somehow, this really was the best experience I have ever had at any FedEx-Kinko’s.

Joe is a magician and a miracle worker. I had some invitations that I needed to get printed and went to a FedEx out in LA who said they could print it, but not as timely as I needed so they sent me to a different location near the airport. When I got there, they said their machines were not capable of printing on my custom sized invitations. When I reached the FedEx in Riverside, Joe looked at the invites, made some adjustments to my template and wah-​lah — printed them right then and there. I am so thankful for the expert help and patience that he had late that night. Thank you Joe!

FANTASTIC customer service, theres always a smile here.
We came in to get copies of our baby registry cards made from our flash drive, for whatever reason it wasnt showing up correctly on there computers but showed fine on mine. We spent a good 30 mins with them trying to fix this but to no avail. They ended up redoing it and formatting it a different way which resized it a little, we ended going with this new design but it would have been nice if they would fix there computers…
never the less, they were completely sincere and as helpful as possible!!! And thats great service!

When FedEx merged with Kinko’s I thought, «great, another nail in the coffin of small business.» I try my best to patronize local businesses, because in the end, these same business owners pump the money spent in their store back into the community they live in.
While it is great to be able to print/​copy and ship all in the same location, I still have a hard time with it all. Yes, this is a great option if you have a big project that you need to get out in a hurry. Especially if you’re an up and coming entrepreneur yourself that needs to get several packages out because you promised delivery before the weekend.
FedEx does not franchise their stores like UPS, and there wasn’t a local UPS store close enough to meet my shipping needs.
The location of this store is really convenient. If you’re dropping off a big job and have 20 – 30 minutes to kill, there are a dozen stores that will keep you busy. The donut store across the street is iconic.
Only in emergencies…