Crunch

The gym is great and have great equipment, but customer service is strongly lacking… it took me three trips to cancel my membership because a Manager was not available. I try not to be negative, and post negative but to me customer service is just as important as the amenities provided. The biggest annoyance with today was that the gentleman at the front desk took all of my info, asked me a bunch of questions, then he stated that he couldn’t do anything to process the cancelation and a Manager needed finalize it, I was then told that no manager would be in for 30 minutes (9:00 am)…yet 15 minutes later the gentleman at the desk said he texted his Manager and got permission (thank you Ralph for at least taking some initiative and taking that step) to process my cancelation. This is not the only poor customer service issues I have that should have been a quick fix and was handled less than stellar service.

So far So good! The Zumba classes and Instructors are amazing! The gym is clean and the staff is very nice. Chip was very helpful, but my only advice to him is… smile more, life is to beautiful and short to be grumpy, ha! ;-) Jason was awesome! he helped me with my membership sign up, and gave me a great deal. I couldn’t have asked for more, thank you Jason. Everyone was great! Thanks guys!

It is close, they have regular classes scheduled and it is clean. The biggest drawback is the hours are limited, but I assume that is how they keep their prices down. I do love that I can bring a work out buddy with me at no extra charge!

I honestly dont know why people complain about the membership, the staff is always so nice when I walk in and when I signed up I asked them to explain every detail in regards to cancelling, freezing, payments and my membership contract. and they did a great job doing it. People need to stop complaining and act like an ADULT which im pretty sure most of these people are OVER 30 years old.

Not sure why its so difficult for them to open on time on Tuesdays, they open at 5:30am?! Then every time I want to use the tanning booth… especially #1 when a certain employee is there at night, it never works! I’m constantly having to get dressed again and going back out to tell her, it’s happened 3x already. I paid a very good amount of money for a year, I should be able to use the equipment! !

As a consumer, a business’ word is its truth. Reading the reviews about credit card incidents, I was hesitant to sign up but seeing as how the gym is within the area I live, I tried giving it a whirl. I went in to sign up on the 10^th and was met with someone who explained in detail the plans he had to offer and let me know the mistakes people complained on Unilocal were their own error. I gave him the benefit of the doubt and was eager to sign up. He then told me if I waited until the 15^th, their promotional deal was that the $ 50.00 fee would be waived. Seeing as how this was just a mere five days away I told him I’d wait and that was that.
So to my surprise I return Sunday the 16^th and the same guy stated first there was no deal. Then he stated the deal was for before the 15^th. When I explained to him why this made no sense he changed his story to it was good for the day of the 15^th. So basically any which way this guy could get me to pay the 50 dollar enrollment fee is what this guy assumed he could do.
I don’t like 24 hour fitness, but atleast for the 6 years I had them, I wasn’t BS’d the way I was within the ten minutes I was at this location. I will never do business with Crunch and sadly, as someone who runs a business with multiple locations and has to refer clients to local gyms. I won’t be giving this company any good word of mouth.

It’s ok for $ 10 a month. Just try to avoid peak hours 6−8pm it gets full and is really difficult to get a workout. But other than that it’s functional

The staff there is really nice and the pricing really cheap so that’s a plus. They charge you an extra $ 40 the second month as there yearly fee, which I didn’t know. I would also pay cash if I were you. I tried to cancel my membership and they continued to take money out of my account for about 4 months and I never got my money back. Make sure you speak to a manager to stop this because the others apparently don’t have access to this.
Also, if you take training sessions, they continue to charge you until your contract is up, even if you quit. But then again you are on a contract.
I would avoid going around 8−10am and after 6pm on weekdays. It gets overwhelmingly packed. Other than that not a bad gym to go to.

I think this place is great. It’s always clean staff are nice and the people here are not getto.

Don’t ever paid for a personal trainer up front in full because if you decided to cancel your membership they will not reimburse you back for the session you did not use!!! They convince me to prepaid for a personal trainer… Took the money and never gave me a contract stating that the personal trainer is only good for a year. When ask if they can show me proof of the contract that I supposedly signed that states person trainer session expired with in a year of purchase. The Assistance manager Joseph Ruffini «Joe» was unable to show any proof of the documents. Oh yeah and apparently you can not cancel your gym membership on the weekends which is BS. So overall I would not recommend this place to anyone.
Costco has a 2 year membership for about $ 360 or $ 380. I did the math and it is about $ 15 a month with more amenities. Bye crunch!!!

Trainer Luis Ortuno is the best in the business. He helped me get in incredible shape quickly after doing nothing for 15 years, Hes really motivatiinal and experinced. I feel better than ever. Highly recommend him if you want a trainer. It is a great gym, never had a problem with payments like some other reviews. Just have it bill your credit card and you will never have an issue. I had to freeze my membership for a month after a motorcycle road racing accident and it was easy, didn’t even have to call anyone. The management is good.

I love how close the gym is to my house but it’s hot in there the only reason I have my membership is my awesome trainer Kirstie she is the best trainer I have had and I have had 4 the price is reasonable and she kicks my ass every time… if not for her I would not have a crunch membership!!!

I’ve been coming here for over a year it’s always been great. UNTIL now, they charged me my annual fee of $ 39.99, twice. Two months apart. I went in to fix it and get it credited back to my account and the manager said they can’t refund any of it, the best they could do is credit me two months, which only added up to $ 30. «That’s the best we can do»… Screw this place!

Employees are very friendly and helpful when you need them and if you don’t like to be bothered some days it’s very peaceful especially in the mornings there’s always free machines I’ve been a member at this gym for 2 years and have no complaints. If you’re new to working out don’t be afraid to come to the gym there’s men and women all shapes and sizes here! No judgement zone

Great Gym! The employees go out of their way to make it a great experience.
Luis Orozco, does an amazing job keeping focused and motivated to help drive my fitness goals. He uses workouts that are specific to my body and strength.
George and Louise, have been detailed and walked me through all the details of my contracts along with setting me up with a free training lesson.
You get a lot of perks for a low, price.
Definitely recommend it!

Highly recommend Luis Ortuno as your trainer, his the best! He is very passionate about what he does. Very helpful and inspiring!

Do NOT join Crunch! I spoke with George Salas, who claims to be the manager and when I asked to speak with the owner he told me he was the owner too! I signed with Crunch a year ago and paid 99.00 up front for their Grand Opening Special. This was for a year membership. They ran through the paperwork and had me sign stating it was saying they are not responsible for injuries, etc. I assumed this to be typical and signed. Travis, who signed me up, did not give me a copy of my agreement. I just received a charge on my Debit card for 48.95. When I called they told me this was for the automatic renewal. I explained I was not made aware of this and was not given a copy of the paperwork. He refused to do anything about it and blamed the billing company, saying they would not allow him to do it. However, I called them first (ABC billing) since their number was on my bank statement and they told me to call the club since they were the only ones who could authorize reversing the charges! So George lied to me and refused to do anything about it! He told me they now give a copy at sign up… like that does me a lot of good at this point. BAD COMPANY AND BAD BUSINESS PRACTICES! Go to another gym if you want to work out!

Can’t cancel my membership over the phone, and happen to be the only business I’ve ever known to not have a fax machine so you can fax me the forms they need to be signed. Managers won’t return my calls or emails to get this crap sorted. Amazing how other crunch fitness facilities are glad to help me and have also heard of how incompetent the people are at this location

Before you sign up here make sure to read all the contracts fine print, & keep copies of everything, check you statements on a regular basis… beware of this gym’s shady charging on your debit card (just pay cash)! They were double billing me for months and refused to reimburse me. Which they admit was totally their fault. The workers here are clearly not on the same page. Make you you get every single detail of any change you make in writing. It’s a shame when you have this kind of experience.

I like this crunch a lot. It isn’t usually too crowded, and they have a wide variety of equipment. I really like that they set up all the machines so that I can plug in and watch tv while I am on the treadmill etc
Two things downgrade it for me: the first is the bathroom. There are only two stalls, and they aren’t that nice. It isn’t a dump, but it isn’t great either.
The second is that they don’t have any 4kg kettle bells. I’m not sure if some one stole them or what, but I’m a beginner and would like to use them.
Overall though, I’m satisfied as a customer and recommend it for a cost conscious gym goer.