Benjamin D Chung, MD

If I could give it no stars, I would. First I was told that he only takes evening appointments. I was fine with that. So my appointment was for 6:15pm. I was a bit nervous about the reason I was going there so I had to wait all day. Then they call me and ask if I can come at 4:15 instead. I’m frankly relieved. I just want to get this over with.
I get there at 3:45 because I don’t know my way around Riverside that well. I count at least 20 people in the waiting room and just know this isn’t going to be good. One man was asleep on the couch. Oh great.
While I was waiting, one woman came in at 5:00pm. She told the receptionist that her bus stops running after 8:00. The receptionist was a bit snotty and told her that they were doing the best they could. Another man came in, said he was scheduled for 6:00 pm. Took one look around smiled and left. It appears to me that this doctor triple books… at least.
I get called in at 6:15…6:15! I’m pretty angry. The assistant takes my blood pressure and says, ‘It’s a bit high.’ I’m like, duh! Then I go sit in the room. The doctor comes in. He struck me as indifferent and busy. He may be the greatest doctor in the world but I didn’t see it. I just wanted out of that office. So as I’m leaving, they schedule another appointment. I just smiled and went along with everything they said because I know I’m never going back there… ever. They treat people like cattle.

Don’t go to this doctor. I was getting a procedure done and while I was sedated a employee stole something from my purse. When I called and was told from a employee that they had a problem with a employee stealing wallets and stuff from people but she said that issue was just taken care of. I asked to speek to someone in charge and that person barely spoke english and she didn’t seem to know what to do. I then told her have Dr. Chung call me after all it is his office, his employee. About 15 minutes later a lady called and had informed me that the doctor doesn’t have time for this and that he refuses to call me. Can you believe that. So now im filing a grievance against him.

I gave this office 1 star because it wouldn’t let me leave less than 1.
If you like being kept waiting for hours, calls that go to voicemail before 10:30am, being kept on hold for 19 minutes or more when you finally do get through and if you like waiting days or weeks for even a mundane task like copies of your file sent to a referral Doctor, then this is the Doctor’s Office for you!
At 4:45 today I counted 16 people waiting in this office. At least 10 I figure were actual patients. Another 4 were personal support I’m guessing. There was a pharmaceutical sales rep and myself.
I was there to demand my file which they still hadn’t sent to the referral Dr. over a week after the referral. (I should mention also that my 1^st and only appointment had me waiting 5 hours. I thought i just caught them on a bad day) I called ahead for this file and still they made me wait almost an hour… One single visit and I was already fed up with their crap but still they kept it up.
…10 patients waiting at 4:45 is not an exageration. If not for respect to those poor patients, I’d have taken a picture for this review.
Figure the time it takes for the Dr. review the notes of each patient before seeing them. Then figure the time it takes to address their illness and then write some notes for his file… Does 20 minutes per patient sound about right? If so, it will be after 8PM before the last poor suffering soul I saw waiting at 4:45 will get out of there… Either that or the Dr. herds them in and out fast like cattle and I question what kind of care you get if he does that.

Great Dr. I was reffered to him. Listens to your needs and takes action. Does whatever he sees is necessary to address your medical issues. Great staff and super nice location.