Coach Factory

I walked into the store yesterday with my husband. I was wearing a hoodie and a sunglasses. My long hair was hanging out of my hood, I was carrying a pocketbook (which was coach) and my sunglasses were very feminine. The ASSociate (pun intended) said, «Hello Gentlemen». I took my hood down and put my sunglasses on top of my head, like I did in every store I went into. It was a sunny, but cold day. As soon as the person saw I was female, they said, «Hello miss». I did not receive an apology or any free merchandise. I was so pissed, I took a quick walk through the store and then walked out. But now I am wishing I would’ve made a scene and made the salesperson feel as awful as I feel. (Take note that I don’t mention the gender of this person).
I’m not even so upset that someone thought I was male, I am mostly upset that gender has anything to do with greeting a customer. Why does it have to get brought up at all? Just welcome me to the store, ask me if I need help, tell me what the deals are. To put a gender label on someone based on how they are dressed is wrong. What if I was born one gender but identify as the other? I would feel the same way if I walked in wearing a short skirt, heels and tons of makeup and was called miss. What if I identified myself as male and chose to wear «typical girl clothes». Even my 90 year old grandmother said it was messed up when I told her the story. She said it isn’t right to address anyone that way because you don’t know. It really makes me think differently about a brand that I always thought was very modern and with the times. My recommendation is spend time and money training your staff.

Okay if you still like coach! The small old coach outlet in Amagansett had a better selection at much lower prices

this is a review of the coach MENS store. I’ve never been so disrespected by employees. today they lied, and then one stated «I don’t have time to deal with this today,» and moved on to another customer after I questioned a price on their Memorial Day «sale.» I won’t threaten to tell all my friends not to shop here, because really, Coach has become overly tacky. if I didn’t need a gift for someone equally tacky, I’d never have walked in. but never again. the employees need to remember they work for an OUTLET, not some bougie boutique. and, bye.

Pretty good discounts and you’re paying a small price for a good brand.
Quality of the products in store are brand new just like in any other department store.
Customer service is a hit or a miss depending on busy and how many people they have on staff at the time.
Make sure to get a coupon book, there can be additional savings after spending $X amount of dollars.

You go to the Coach Factory outlet store to get high quality product for a phenomenal deal. This store will never fail its customer because they deliver just that!
I came here to spend some disposable income that I don’t actually have, and I had a field day in their clearance section. I was looking for a bag that I could bring on my travels, and I found an unassuming, navy blue canvas backpack with leather straps that suited my every desire.
The employees here were attentive to my search, despite the store being relatively busy. I was impressed with their service, and it was one of the reasons why I ended up dropping the money that I did. The company should definitely be proud of the staff here, that is for sure!
If you’re shopping in the Tanger Outlets on a beautiful summer day, find your way to the Coach Factory outlet. I think you’ll be surprised by the lack of buyer’s remorse you’ll have (or not have) when you leave.

I am a fan because it’s Coach with a outlet prices. They had a great sale when I was there. The sale was announced to customers by passing out leaflets. I only knew that because there was long line outside the store. I was very curious to the line and when I asked the staff at the door she explained the huge sale. I must agree with other Unilocalers the staff is very friendly and helpful.
I purchased great sunglasses here and I love it. The final price for my Coach sunglasses was $ 50. Not only do they give a special deal sales they accept the extra 10% off that you can purchase from welcome center of outlets. I believe that (but can’t hold me to it) if you are AAA member you do not need to pay to purchase the sale booklet from the welcome center.
Now for the downside of the great store. When there is sale like the day I was there it was a mad house. I had a rummage through so many bags (by the way some were just awful) it was so difficult to find anything. People were pulling grabbing from every direction. The lines … omg the lines are so long since people were purchasing so much the wait for a cashier was such a long time. It’s not only the quantity that people were purchasing its the questions about the sale made the line drag on. However at the end of the day when you walk out of the store you are unable to leave without the smile.

I absolutely love this store !!! The staff is super friendly, super helpful and the SALES !!! Holy cheese & crackers !!! I got a bag, a wallet and a COAT FOR $ 380.00 !!! Can you say excited !!! If your in the area this is a MUST !!! And ladies leave your husbands, boyfriends, boy toys at home !!! You’ll be in there awhile !!! Happy Shopping !!!

I walk in and see *70%* percent off on selected items. Then, a dude gives me a paper for an additional 10% off?
Folks, I just bought a $ 130 scarf for *80% off*
Love Coach

Good prices, but this place gets too busy sometimes. Waited on line for a while, but got some really nice bags so it was worth it

Great store. The staff is so nice.

i went to tanger outlets to the coach mens outlet.
i had a coach woven belt that i purchased several years ago.
the quality was not quit up to coaches standards lets say
the belt became loose as the notches broke.
i brought it back to the store and spoke to a extremely friendly manager who helped me right away.
she told me to just go pick out another belt and bring it to the counter.
the overall service was super and all sales persons were extremely friendly and helpful.
i would highly recommend this store and its overall warranty for customer satisfaction.
the manager also pulled me aside and said if it ever breaks again just bring it back and they will replace it again.
how can you beet customer service and satisfaction like that.
if i could give them 6 stars i would.

Good prices. Good selection for men

Yes I have a secret.
I do shop at Coach Factory but I will not tell you why.
This place can be packed or empty. You just never know with a Factory store. I like the bargains and it is especially nice when you walk into this store and they hand you an additional 30% off coupon.
Great Layout for a store plenty of open space (which is good for when you have people lugging around 5 «potential» purchases).
Have Fun.

This is maybe my third time here and I love their service. Whether it’s black friday or just a snowy friday morning, they pay close attention to you and have a lot of knowledge about their items. The person helping me was able to do the math and help me find bags in different colors. right before we were about to purchase something, she hurried over to offer a nicer version of the bag i was getting. great service.
tip: go during the mornings. it’s quiet

Sometimes you just need a little fabulous and it is even better when you get it at a discount. I have been to this outlet 3 times in the past few months; the first time was around Christmas and it was so crowded I opted not to wait on the long line and promised myself I would return when it wasn’t that busy. Sure enough when I revisited in January and March the crowds were gone and I didn’t have to wait on line. All three times I was greeted by friendly person who handed me a coupon for 20% off — good for that day only (but fortunately didn’t recite a list of specials or interfere with my shopping). This 20% off can be used in addition to the discount price — yay!
The sales people around the store and helpful but not overly so — for this I actually prefer to shop at the outlet than a full-​price store because in the regular Coach store they tend to be overbearing. At this point in my life I can pick my own purse and accessories without any help.
Some unique things here at all prices levels. Great for gifts! Some things I bought: camera bag ($ 49), mouse pad ($ 10), wristlets in cool colors ($ 29), Coach perfume, and a keychain.
Remember the name of whoever helps you so they will get credit at the register. Everyone in here is friendly and seems to like working here. I can’t wait to go back as I have my heart set on that cute umbrella.

In NY this store has cult status. It’s like 1960s Elvis Presley popular.
Prior to and following a holiday expect lines outside the store and then a long line inside the store to pay. Sometimes it snakes from the registers all the way to the far wall on the other side of the store.
Even when it’s not a holiday this place is nuts. I spoke to a security guard in there and he told me a man ate Thanksgiving dinner and headed down to camp out outside the store at 3 p.m. so he’s be the first on line when they opened the next morning.
Yeah, there’s great deals to be had and my mom seems to drop a few hundred she wasn’t planning on dropping each time we go, but comon’ what’s the obsession?
Ironically, there’s a Tumi store like two doors away and it looks like a ghost town in comparison. The Coach store is also three of four times the size.
Great place to buy a gift and the person will never have to know what you paid.

I always find a good bargain whenever I head out east and hit the outlets for a few new Coach bags. I did however learn that most of my bags are MFF, or made for factory.
Oh well. they’re still great quality and a great price!