Cavanaugh’s Enterprises Appliance Service

This place is an absolute mess, I am surprised they are still in business. I contacted them for a Frigidaire warranty repair. First appointment, the guy shows up three hours late, takes a look and tells me he will have to order a part. I then get no call back at all. I call them to inquire about the part, at which point they schedule the next appointment. Repair guy does not show up, no way to leave voicemail or reach anyone at the company.

Just as the other reviews show, this place is a joke. Lowe’s scheduled them to fix a belt on my washing machine. This occurred on Monday and the appt was for Thursday. So I scheduled a day off from work. Cavanaugh’s then called me on Tuesday to say they would have to reschedule because their repair guy was sick, and was apparently not planning on recovering by Thursday. After explaining to them that I had already taken time off from work to make this happen, they said they would work something out. So I called the next day to confirm they were still coming, and they said, yes, they would be there. Then the day of the appointment, just two hours prior to when they said they would show, they called and said their repair guy was sick. When I asked if this was the same guy, and why they had said they could make the appt, they then changed their story to a «family emergency» and said no one was available today, and oh by the way, I should find someone else to fix it because there was no way they could make the appt EVER. Do not take your business to them, and if someone schedule’s you to receive a warranty repair through them, I would ask for someone else! I filed a complaint through Lowe’s.

Jim A., I agree with you. I am currently dealing with these clowns for what will be the THIRD trip to my home, IF they ever get here. My fridge in my kitchen stopped running on July 7^th. Through the phone number on the inside wall of the fridge, I got a number to call. I spoke to someone in Michigan twice AND in Tennesee. They gave me the name of this company and said they would be calling me. O.k., when the bozos finally called me, I lined up a time and day. The guy came out and got the fan running, saying if it’s going to stick again, it would do it pretty quickly, but that he would order another fan in case he would have to install it. TWO guys were here AGAIN on the 15^th because my fan stopped again. The one guy re-​ordered the part, saying his supplier didn’t have anymore. Fast forward to today. I called the phone number, got the moron dispatcher again, who is a real twit. He didn’t know who I was and was «looking for the invoice.» He said he would call me back. That was 11:30. It is now 12:45. I told him, you leave people hanging, don’t call to let customers know THEIR status. I want answers for WHEN my fan part will be IN and a day/​time when ONE OF YOU will be here to install it. If they don’t follow through after today’s phone call, I will have to get someone else too. I am still under warranty, but not the labor. I paid $ 147.00 the first time the guy came here.
Needless to say, I will NEVER have these guys again. They are terrible and don’t have a clue what’s going on OR how to handle customers. They will NOT be paid another cent until the job is done to MY satisfaction.
I’m sorry you had a hassle too. Good luck.

They had an opportunity to service an appliance for my mother under a home warranty. After discussing the job with someone, I was not sure that we could agree on a time. After a second call, I was able to work out a time. Later that day, in the afternoon, I received a call from someone who wanted to set up a time with me. I told him that I had already agreed on a time with someone in their shop. He said that was impossible because he was the one that does all the scheduling. We had a bit of a disagreement and I told him to check with someone in their shop to see who had talked to me. He called me back to let me know it was the Owner of the shop and my comment was that I guess that person should be able to set the appointment if they so choose and I expected to see someone at that time. He said no, that would not happen. I was NOT IMPRESSED. Here is the owner of a business who can’t seem to either control his employees or doesn’t know what he is doing in business. If he was not «authorized» to schedule an appointment as the owner, he should not have even tried. It screwed me up. I then agreed to make a trip back from out of town the next day to meet with one of their techs from 9am to 12 noon. He assured me someone would be there. On that day, I was running late and called them. I told them I would not arrive until 9:15am and would that be a problem … I was told no. I waited until 12:10 and then called the scheduler to let him know to cancel the job and I would get someone else.
I would never recommend this company for any service work. You can’t count on them or even expect that they know what they are doing.