Enterprise Rent-A-Car

I use this location pretty regularly and find that they are willing to be helpful, but occasionally clueless. They don’t seem to understand my desire to drive a Ford, Chevy or Toyota rather than other manufacturer’s products — and I recently signed up for Plenti points, which they do not seem to know how to enter. There is a national advertising campaign featuring the benefits of Plenti points and Enterprise is a flagship member so you would think they would train people. Also — please gas up cars — it is nearly impossible to match 5/8’s of a tank when you return a car.

I had a great experience from the location on Hwy. 51 in Ridgeland. When I arrived, I went inside and was greeted quickly. I got passed to someone who was already prepared for my reservation. Taylor assisted me and he was very cordial and helpful. Within minutes we were outside inspecting the car. He wanted to make sure that my Chrysler 200 was in excellent condition before my departure. We checked for dents, dings, and scratches and didn’t discover any. We checked to ensure that the spare tire was in the trunk and inflated. Afterwards, we got inside and discussed the terms of refueling and other things. I was in and out within a matter of 8 – 10 minutes.
Once I returned a few days later, I parked the car, walked in and Taylor greeted me by name. I gave him the keys and we went outside to inspect the car once again to make sure it was returned in the same condition as it left. After doing that to his satisfaction he gave me my paperwork and I was out of the building in about 8 – 10 minutes.
I’ve always been a Hertz man, but after the experience with Enterprise and the great, personal service from Taylor (on top of the more convenient location than Hertz), I think that I have a new rental place.

I HAD THE MOST HORRIBLE EXPERIENCE AT THIS LOCATION! I have used ERC for years in different states & cities & always had great service. The boy that was very rude, condescending, & unhelpful said he was the manager! I couldn’t believe it! I have been in sales for 20+ years internationally & I tell you, this kid (he looked young) could use Customer Service 101! I don’t remember his name but he’s caucasian w brown short hair, I think Blake may have been his name? There was another nice black man who actually helped me out & I told him he should be in the mgrs position, in front of the rude boy. I did not end up getting a car there & left. He messed up my entire day with all the time that he kept me there. I had many appts that day into the eve. I told others about the horrible experience I had & they couldn’t believe it. I thought I will never deal w Enterprise again after this. I have never written a review on Unilocal,but this was so bad of an experience I had to. I warn anyone happening to be in Ridgeland, MS & needing a rental car to go anywhere else but here! That boy should be fired, he’s horrible & seems uneducated. He could have rented me a car, he just didn’t want to, for some reason. He put me through the ringer, I have never had that happen. I rent cars all the time for business, & I am in & out in 5, not kidding. He was asking me for all kinds of crazy things & had me completely flustered, so much that I could not even think straight. NO STARS! but couldn’t select that