Enterprise Rent-A-Car

I really love this car rental location! In particular I wanted to give a shout out to Kayla, the wonderful and charming sales agent and also to what seems like a great crew by her side for making my past several rental experiences superb. I always enjoy being treated well as a customer when minor changes need to be made or events transpire. Ridgecrest Enterprise is a worthwhile business in my book!

I made reservation for van. Confirmation number and all. No van. Ruined my transportation for vacation. Avis saved the day

Customer service has tremendously improved! My guess is due to new employees. They’ve been quite patient and accommodating.
Kayla, Jesse, Ebony, and Will has been a great help! They were kindly enough to breakdown the fees per day and explain its reasonings. Will also assisted with Kayla to find where to located how-​to take off the spare tire just in case.
Kayla initially assisted. All has been a great help! Thank you all for your assistance! Keep up the good work!
To corporate, I highly, strongly recommend to update the technology and office décor. It is long overdue for a makeover. Office appearance is also an impression on customers. If it wasn’t for the customer service from your staff, my service would have been taken elsewhere. Your staff also needs a raise!!! Well deserved!

I’ve never had anything but amazing service here with these guys. They’re quick, accurate, and so friendly. Kayla is everything!!!

Great service from Enterprise in getting a great car for a couple days. Kayla, the customer service agent, who helped me both times has excellent customer service and knowledge in her job. Thanks

Great employees and always super helpful! I rent from here at least twice a month and I love that they pick you up and drop you off. The staff is always working with you to meet your driving needs.

We rented from here for a weekend trip and have nothing but good things to say. We booked online and had to change pickup times which we were given with no hassle. The only bad part about this location is they are not open on Sundays but they do have a drop box.

Hats off to enterprise cooperate! Enterprise customer service saw this review and did what local enterprise wouldn’t do, try to rectify a bad situation.
I am impressed that someone from Saint Louis Missouri contacted me about this. Maybe I will consider trying a different enterprise at a later time…

We came in here the day before our vacation to ask if they had any mid-​size cars available. The blonde lady beside the desk said that they didn’t, but if we came back the next day she’d have a car for this. We actually left and then came back seeing if we could book a car in advance and leave credit card details with her, and the lady said that there was no need because they’d DEFINITELY have a car if we came back at 12 tomorrow.
At about 20 past 12 the next day, we show back up (we’re planning on leaving for San Diego that afternoon, and with my husband having taken time off work to drive us to the building). The lady says there are no cars, and that she doesn’t know if there will be any, and it’s not her responsibility because she can’t control when people return their cars. Uh, then WHY DID YOU TELL US YESTERDAY YOU WOULD HAVE A CAR?
Luckily, we went to Avis down the road and they had a car available, although all they had was a small SUV and we ended up paying about $ 20/​day more than we would have for a smaller car. It could have been worse, we could have had to delay our trip by a day because this incompetent woman chose to lie to us.
Oh, and before we left Enterprise Woman also told us that she’d call us later that afternoon when a car came in, and I left her my cell phone number. It’s over a week later and I haven’t heard from her, so I guess it’s a good thing I went somewhere else, or I would have been stuck in Ridgecrest this whole time.