Window World of Richmond

Absolutely terrible! We have placed three separate window orders with them, and there have been SEVEN mistakes! Wrong size, wrong grid patterns, you name it. And on top of that, they were in no hurry to order correct Windows, or to help fix the problem. To date, we STILL have an incorrect order after waiting for months! And they won’t refund our money, so we are just waiting around for their next mistake. I would give zero stars if I could!

Update: the new replacement door does seem to be very good quality and installed properly. No cold drafts or condensation problems this winter. Door and framing very attractive and sturdy. If you have the patience to wait for installation, does seem to be a great product.

Hands down, an awesome window at an even better price!
They can’t be touched! Best windows at the best price

Terrible, terrible, terrible!!! I would and will not let them come anywhere near my house again. They were hired to put new siding on my garage. They were 3 weeks late and did not finish when they said. Nails all in my yard and driveway! I called office and was treated terrible also tried to talk to the workers but none of th spoke ENGLISH! This company can go to HELL!!!

I had replacement windows installed about 6 years ago and recently had seals in two of the windows go bad. It took awhile to get the windows ordered, but Window World live up to their warranty and replaced them both.
I am a very satisfied customer!

I am writing this review pre installation with the intent to give an update after the windows are installed.
The sales experience was wonderful. Partially because we knew exactly what we wanted. We’ve had the folks from Pella, Anderson and Paramount Builders (a topic for a different time, but omg, pretty sure they are a cult…) and were so happy when we chose Window World. Everyone else was so push, especially Paramount Builders. Someone needs to let those folks know their windows aren’t made out of gold. The price was on par, only slightly cheeper then Pella which was our original choice.
In «3» weeks we are supposed to get our windows installed. Twenty something series 4000 double hung windows. I can’t wait!

I had window world replace ALL the windows in my home including 2 glass porches. There were a few issues getting the initial ordering correct, but they bent over backwards to make sure everything was done exactly to my liking. The owner, Matt, even came out to be sure I am happy. As my nephew is at St Jude undergoing chemo, it was especially meaningful to me that they are such generous and active donors to St Jude. I found Matt, the owner, to be a warm and genuine person who values his company and customers. The scheduler Caitlin was also a pleasure to work with. I would recommend this company. Check out the 6000 series for a heavier duty window. The bigger frame looks great with my cape cod. I also got French doors and huge picture windows that are very energy efficient. I’m saving money every day. And, my house looks awesome!

We bought an entry door from this company. Sale went fine and we were happy with the price. The problem occurred with the installation. We were given a window of between 10 and 12. No one showed up by noon. I called the company and was told they would check and call me back, one hour later I had to call them back. After another wait I was called back and told the installer was on the way. Twenty minutes or so later the installer calls to tell me he is not on the way but headed to another job. He would be coming to me after that around 330. Interestingly he said the job before me had been waiting for two years? Strange! It will take an hour or so to complete the job, it will be the end of the day before it’s finished. Bottom line, I waited all day. If they had just told me upfront in the morning I could have come back in the afternoon. I was put off all day. I don’t like companies that don’t appreciate my time and are less than responsive when there is a problem. To top it off the office manager acused me a shouting at her on the phone, which I did not do.
I would not use this company in the future.

We used WW to replace some wooden windows in our Victorian house. These windows have been awesome. They have double locks, which are much better than the old window’s single locks which caused the top of the windows to tilt to one side & allow bugs to enter the house. Our media room used to have a draft that allowed the outside weather conditions to be inside the room. After replacing the windows with WW windows, it’s like a different room! The temp is much more controllable. We have around 60+ more windows to replace & we’ll probably use WW to replace them a little at a time. Also, I love the half screens that come with the windows. I can slide them up to easily to clean to exterior ledge. My only issue is the thick sloppy caulk job on the outside. Besides that, I love our new WW windows.

We tried calling their number. No one answered and we were instructed to either leave a message or visit their web site to submit a request. We sent them a message through their web site… three days later we still haven’t heard back from them.
We called one of their competitors today. Someone answered the phone immediately and a sales rep is stopping over tomorrow to give us a quote on a large project. So there, Window World. Apparently you don’t need our business.

Ordered 4 new windows for my house. They had the best price. Everything went smoothly and I am very happy with my new windows.