Walmart

This place not only sucks it has the worst customer service ever!!!, not only can most of the employees not ever speak English, they are rude as hel*, I wouldn’t shop here again if my life depends on it!

This review isn’t just towards this Walmart but all Walmarts. This company really needs to catch up with their computer technology in order to better serve their customers. The inability to look up an item on a customers card for a return is ridiculous. We were trying to return some items & in the mist of moving, we lost of our receipt, first an employee tells us that customer service can look up the transaction by the card we used to purchase the items but that wasn’t the case. Them they tell us that if we go to the Walmart we purchased the items at, they can look up the receipt. Well we drove to that Walmart & they told us that they couldn’t do that. We didn’t care to get the money back, a gift card would have sufficed. We had three items and the store credit was up to a $ 50 limit. The return was for $ 60. Ok fine! My wife returned two items & I tried to return the third one. They said I couldn’t do that! What is the damn difference! Walmart is not going to lose money if we’re getting a store credit, you dumb asses! So you know what… I’m just gonna go to a different Walmart & return my item. It really makes no fkn difference… twats.

Let me start by saying; don’t use the elevator, they suck ! The store is stocked up, I’m pretty sure whatever you need will be in stock but every time I go to Walmart I come back home and shower because it’s so dirty you see hand prints on everything, it seems like everything has germs … Yuck ! If you have kids you might want to take some sanitizing wipes to prevent your child from getting sick. the registers are always backed up, and the customer service really sucks. Also they have walls to block your way out of electronics and cosmetics? What’s this all about? Not all of us shop lift? Walmart doesn’t trust their customers. over all this Walmart sucks =)

Worst customer service. No managers ever available and they «don’t do price match «from their prices online. The «manager «didn’t even know half of what she was talking about. I hate Walmart. Target is better

This is the most Ghetto Fabulous store that I have ever encountered. When you call the store no one answers, or if they answer they don’t speak very good English, or if they say they are going to put you on hold they disconnect or when they put you on hold they never return, shall I say more, OF COURSE I WILL. Upon visiting the store almost everyone you run into does not speak very good English, or when you ask a question they have NO IDEA what you are talking about. And the sad thing about it when you ask for a manager they are never available.

Awful! No customer service. I told manager lines were backed up, I called store twice to talk to manager, never got one, finally 10 mins I heard them call for checkers over intercom. No one came and only one of 4 checkers lights were on. I got charged twice for an item, they wanted me to wait in line again. I insisted a manager reverse it. I asked why there’s no help, no answer so I asked for corporate number!
Testing my patience during the holidays… I will be calling 800-​Walmart between 9−9pm CST or 7am– 7pm PST
Anyone need a job? Turn this place around because they can use some good help and better management!

I yelled Walmart at Hilltop Mall in Richmond CA and called and got
and I needed the pharmacy. They said they didn’t have the number since they were
and said they would transfer me to customer service and after 3 minutes on hold I hung up. I wasn’t helped at all

Walmart here is huge, on 2 floors. spacious.
negative is the security measures installed (blocked/​deadend aisles to hinder theft). shopping takes longer as one has to walkaround the blocked aisles.
buys: battery twin pak (6v)4.94
–cheaper than regular hardware stores
leftovers:
–employees helpful but often don’t know much either.
–store clean, uncluttered aisles.

Customer service is dead here! I went to get a money gram and the lady!!! Overthere was so rude!!!

Our Wal-​Mart is in the Hilltop Mall shopping center. So the entrance leaves a lot to be desired. The inside does too. I’m not a Wal-​Mart aficionado, but I would like to think that any department store would have a level of neat and tidy on the «Main Objective» page.
Having said that, their produce isn’t half bad. The prices weren’t as good as I had hoped for. We purchased bananas @ .52 a pound. Trader Joe’s is actually less expensive by just a bit. Bagged apples and potatoes. Over to the pantry for other staples. To my surprise and childhood joy I discovered that they have Popeye’s canned spinach!
The entire store is pretty well laid out. It does get a tremendous amount of customer traffic. It’s disheveled, dirty and crowded any time of week or day.
We have found batteries for our car, hardware for the house, food, OTC pharmacy items and mostly Monster drinks at Wal-​Mart for a fair price.
I like the idea behind Wal-​Mart. I don’t like how, if you choose to try them out, you’re forced into a shopping experience that leaves you wanting to take a shower when you get home.

One thing only! Rude ass, ratchet ass hoes! These young broads yell to these poor old asian & hispanics to do shit and they’re just talking messing around not doing their job to help customers, i was standing behind this bitch literally for bout 5minutes to get in the fitting room while she was over there talking to some other hoe (non-​work related)

Terrible customer service at customer service counter :-(long line, no smiles, customers seem to be more of an inconvenience then anything. I’d prefer automated help then the real people at the desk.

Walmart Richmond have stuffs all over the shelves– so disorganized and price tags missing. None of the bar scanners in the floors are working so you have to either find an employee with a handheld scanner or go to the cashier to get a price check — but that is if cashier is not busy. If the cashier has a long line, you cannot just budge in and ask for a price check.
Not enough cashiers at the check out stands especially on weekends!
Not much variety in the products they are selling compared to other Walmart stores. Some items are not available in this particular store.
Zero shopping carts on weekends. Customers need to find and get their own shopping carts in the parking lot. Either Walmart does not have an attendant to pick up the carts or they are so busy that the attendant cannot keep up. Either way, this is an inconvenience to customers who have to search for carts outside.
They have a small Fabric department in the store — but you need to look for the Fabric attendant. It takes forever to get one to help you cut the fabrics etc… They have a basic selection of fabrics but very reasonably priced! Cheap! And the lady attendant is very helpful — once you find her.
They have a garden center… but its horrible!!! No shade for the plants in the middle of that concrete desert. :(Result, all dead plants.
The escalator and elevators alternately goes out of service. The building needs updating, actually the whole mall need updating!

Such horrible service here. Thee absolute worse. We were looking for car batteries and asked for assistance, we were told it’s in automotive (if that’s not obvious enough, we wanted to know WHERE EXACTLY in the store). So this was the worker’s fabulous answer for us: «it’s over there.» (As she throws her hand in thee air) thanks, you SERIOUSLY helped
Another time we were in line for SO LONG because a new cashier obviously didn’t receive the best training. Boggles my mind.

Decided to come here instead of Alameda just to see a different and thought better store. Got near the area and already almost got into an accident due to the parking lot lines not clearly painted. Got finally parked and got inside, but things didn’t improve.
The store is so poor that they couldn’t even get a McDonald inside. So had to find stuff off their shelves to eat. Came up to some kind of giveaway and almost got tramped by people fighting for the free the stuff.
Then when it came time to pay, the cashier was giving me trouble because my credit card only had my initials instead of my full name for a $ 5 charge. Then wanted me to thank her for taking time to ask for management approval even though it was just $ 5.

My review is on the management team at Walmart:
Managers here are the dumbest people you will ever meet. They don’t even know they’re own store policies and will make it up as they go. Their go to answer is «well its the managers discretion». Hey Walmart– Great going on picking people to represent your store! You have managers making up their own damn rules based on their judgment on the customer. But I guess I can’t blame them. With what Walmart probably pays those «managers» only people who didn’t graduate High School would accept. Save yourself the head ache and the million times you will have to reiterate to these people and go to Target! IF CORPORATE IS READING THIS YOU NEED TO SERIOUSLY WORK ON YOUR RICHMOND TEAM AND QUIT HIRING RETARDS!

Most Bay Area liberals I know would rather lie to their friends than admit that they shop at Wal-​Mart. But I have no shame. I know exactly how horrible Wal-​Mart is for the global and local economies but I happen to be broke so I often shop at Wal-​Mart despite my liberal political leanings.
That being said, not all Wal-​Marts are created equal. This one has the dubious distinction of being one of the worst Wal-​Marts I have ever set foot in. It’s very large but somehow manages to have a crap selection. I’ve seen other Walmarts with half the square footage with wider aisles and a better selection. There’s just an air of neglect that permeates everything. It’s sad and kind of gross.
Walmart’s low prices tend to bring out all kinds of different people. This WalMart had a pretty high proportion of «People of Walmart» types which makes for great people watching but not much else. All in all, I don’t think I’ll be back unless I absolutely have to.

Boilerplate review I use for all Walmarts everywhere.
Yes it sucks, you only go here when you absolutely have to.
BUT SOMEHOW they always hire the nicest and friendliest people.
One of life’s great mysteries.
The employees are like lotus flowers, growing from a swamp.

I like this Walmart. It’s a two-​story regular (not super center), but it seems to be every bit as big as the super centers. You can check out on either floor, but you’re pretty much guaranteed a line between the hours of 11 am and 9 pm. There is an escalator for people and another one for your cart, but sometimes one or both are broken. Minus one star for that. Aisles downstairs that connect the food aisles with the pharmacy and beauty aisles can be crowded with advertised items, but other than that are usually fairly clear and unblocked.
I also like that this place has Cliff Bars. I haven’t seen Cliff Bars at the WMs here in Albuquerque.
Any time I have asked employees for help here they have been good about it. I interrupted one young man in particular who didn’t seem bothered at all and went out of his way to look up a UPC code for me to verify that they were out of it (so much more refreshing than just hearing, «Sorry, we’re out,» without even looking).
Although the checkout lines can be chaotic at times, the shopping experience isn’t as ghetto or scary as you might think for being in Richmond. Most of the other shoppers just keep to themselves and try to keep their out-​of-​control kids from going every which way. Nice place and good customer service for Walmart.

Worst. Walmart. Ever.
I ordered a video game on the Walmart website (Battlefield 4 for X-​Box 360) with in-​store pickup at this location. I received an e-​mail confirmation in the morning saying that my order was ready to be picked up.
So I head over to the store at around 7 am which is around the time they open. I head over to the in-​store pickup station and tell them I’m here to pick up my game. The worker says, «We’re not open till 9am.» I told them that I received an e-​mail confirmation telling me the game is ready to be picked up and there was no indication that the in-​store pickup station was open on certain hours. After about 5 – 10 minutes of convincing them to let me have my game, they finally give in and let me take it home. So I feel pretty happy and relieved but…
I get home, I open the game case, and I find…
NO GAME. JUST BLANK CD-​Rs!!!
I paid money, argued, and they RIP ME OFF! I still have my «game» but was just so mad that I haven’t gone back to return it yet.
This location is GHETTO. They have BAD SERVICE.
Stay away from this location and just go to the one in Martinez.

Considering all the Wal-​Marts I have visited throughout my traveling over a decade: Oahu, Maui, Big Island, Kauai; all CA stores in Alameda, Contra Costa, San Diego, Los Angeles, Orange, Sacramento, Santa Clara, Mendocino, Solano Counties, Colusa, Sacramento, Riverside, San Bernardino, Ventura, San Benito, Shasta, Stanislaus, Sutter, Fresno, Monterey, Tulare, Yolo, Yuba Counties; Nevada: Carson City, Reno, Sparks, Fernley, Las Vegas, Henderson. .. The Richmond Store is the SADDEST, most depressing store owned and operated by Wal-​Mart!