Vector Security

Great customer service and follow through! I’ll never use any other home security company:)

I signed up for security service with Vector when I first moved into my home. Everything was smooth at first and things became very annoying/​difficult up until I ended my service.
Whenever I lost power, the control panel would beep every couple of minutes and there was no way to get it to stop. It was battery powered because it was not hooked up to a landline. Then Vector would call me every day to tell me my panel seemed to not be working properly because there was no power with the system. When I asked for them to stop calling me they gave me some canned response and said they wouldn’t be able to stop calling until my power came back online.
When I decided to sell my home and end my contract with Vector there was no early termination fee unless I wanted to transfer my security system to my new property. I did not have a new home to transfer the security system to and they asked if I had any friends/​family who would like to have the system. They told me I would have to pay out the final amount of my contract (close to $ 600). I feel like they are harrassing me with the letters they are sending.
Everyone (except Cynthia) I spoke to was not easy to work with. I’m incredibly annoyed with this security company and would not recommend their services to anyone. When I do purchase a new home, I will not consider Vector security.
Homeowners beware. Friendly service up front, but they’ll screw you over in the end.