Sugar Shack Donuts & Coffee

Absolutely wonderful customer service, food, and the best Mexican Chiapas yama coffee to ever exist.

Cinnamon bun is the best donut they make. My wife & I both agree. Ive only seen it/​had it once.

It may take a while to get a few doughnuts on a Saturday morning because the place is so small and popular, but it is worth the wait. None of the doughnuts are labeled, but the guys behind the counter take their time explaining what they have. The doughnuts are fresh and super rich. From glazed, to honey lavender to maple bacon, there is something at Sugar Shack that everyone will enjoy!

The doughnuts are ok if like name suggest you are looking for some sugar. we picked up a small sample of doughnuts to try and the dough was very dense and the layer of sugar was thick. It is good if you like them that way. The price was a little on the high side, a little over a dollar each.

I am a fan! I love the dough and the variety of toppings. I’ve never actually been to any of the locations. Either I’m in a meeting when Sugar Shack is in the house, or someone friendly brings a dozen to class. The last time I had some was a surprise from my lover. I had been talking about Sugar Shack for some time and lo and behold one day I open the door and voila, a dozen right in his hands! One of my favorite ones is the strawberry coconut one. I am a huge coconut fan. Even the one with chocolate and no toppings is perfect. Kit-​kats are a way to my heart, so the one with kit-​kats (at least I think they were kit-​kats) was a winner. I’m not a big fan of the caramel and salted caramel ones, but I never had one that I thought wasn’t tasty. Although I can understand some people not being Sugar Shack fans, I will always be in the mood for some!

Ever since this place opened last year, I’ve been in donut heaven. I always loved Sugar Shack but I hated driving out to the old location @ Lombardy because of distance and the horrible, horrible parking.
Luckily this location is bigger, closer, and has an actual parking lot rather than a measly 2 or 3 spots. The donuts are still fantastic. There’s countertop bar areas for you to sit at, though I always just grab-​n-​go.
Regular faves: plain glazed, maple iced, maple bacon, vanilla iced w/​oreo, strawberry iced w/​chocolate. They also started selling these cinnamon roll donuts that I first discovered back around Labor Day weekend. Holy. Crap. They’re just as amazing as you would expect. Sometimes the cinnamon roll donuts are the size of my face, sometimes they’re a regular donut size (regular for Sugar Shack, so I guess above average still), but they’re ALWAYS delish.
As I said in my review for the Lombardy location: A little pricey for donuts, but totally worth it because the donuts are so good and also larger than your usual donut from Dunkin or Krispy Kreme.
I’m a fan of the iced coffee. They also do a good pour-​over, which I was honestly surprised by given that it’s a donut shop, not a coffee shop. (Yeees, I know ‘coffee’ is in the name, whateverrrr.)
Not much has changed in my opinion of Sugar Shack since I reviewed the Lombardy location. This location is obviously my preferred choice given it’s nicer, cleaner, bigger, and just overall more conveniently located for me. My one complaint for this location is that sometimes in the late afternoon/​early evening, it gets hella dark inside. In the daytime it’s just as dimly lit but you don’t really notice.
I’ve seen a few reviews complaining about the staff here. I’ve never had a problem with the customer service, and I’ve come by at many different times on many different days. Sometimes they’re clearly swamped, but the people who assist me have always been helpful and on the rare occasion I have to ask about flavors (I come here so often I just know what the diff flavors look like now… I regret nothing), they gladly list off the availability, which I’m sure gets annoying after a while.

I slipped in Sugar Shack today for half dozen donuts. Excited to try their selections after so many great reviews. I was surprised there were so few to choose from at 11am on a Monday. It seemed like there were only about 10 different type of donuts to choose from. I see they have new flavor up every 15 minutes or so… lol I won’t be here in 15 minutes! Id rather there be a much larger selection when I walk through the door.
The server was absolutely great, upbeat and friendly. I picked out 3 different types of donuts/​2 of each and got to steppin’…I definitely liked what I selected. These donuts are twice the size of Krispy Kreme donuts and not overly covered in sugar. I can’t wait to go back. My server told me you can actually order your favorite flavor but you’d have to order 24 hours in advance and buy at least two dozen. Good stuff Sugar Shack.

My favorite doughnut spot! I won’t even eat KK or DD any more.
Shout out to J. Ellet who is holding down the RVA locations with the flavor combos!

So, I would say that my actually rating would be a 3.8. I’m not the biggest donut fan so I’m in no way an expert. The good: there’s a ton of variety. I’m sure there is something there for everyone. The staff was very nice. The guy that took my order was patient as I tried to figure out what to get. The bad: the taste was okay. Not «OMG I have to have another one of these right now!!», but just okay. I tend like warm donuts. Also, the location can be easily missed. I went to the one off of Parham. I’m sure I’ll try it again.

When the parking lot is packed, and the line inside is 30+, you know the donuts are worth the wait! Big, fresh, doughy doughnuts in a wide variety of flavors that change daily make this local gem a fun place to visit. Try the Red Velvet! Wide variety of coffees and teas, too. No eating inside though, only take away.

Donuts are delicious. Would have given them another star except the person who handled our order was extremely rude and wanted nothing to do with helping us. I will continue to eat sugar shack donuts, but not from this location.

Stopped by to pick up doughnuts for the office. The staff was friendly and nice and the doughnuts, like always, were delish! A crowd pleaser! Can’t go wrong with SS!
Cheers!

I am uncertain if the location is missing something, or if the doughnuts just weren’t as good the morning I went, but this spot somehow isn’t quite as awesome as the Richmond one. Still delicious, mind you, and when horribly stressed, this and a cuppa will do wonders, but not quite five stars.
The fact that it’s a one way trip, period dot, is also a little irritating. The corner lot is possessed of but a single way in and out and to use it you must come in from the South and leave going North, there is no other option.

Sugar Shack is a dangerous, dangerous place to be. I have to admit, since having my first SS donut, all other donuts just don’t compare. They are large and fluffy and just delicious. I love the array of flavors. I do wish there was a way to find out what flavors they have in advance, but I also know they are constantly switching up and making new batches throughout the day, so its hard to do.
The staff have always been AWESOME. Really nice, and always helpful when you have questions. Its a little pricey for donuts but worth it to me. Donuts are the new cupcakes :)

Today I had my first Sugar Shack experience. The staff was friendly and knowledgeable. The girl helping us made a good coffee recommendation. Unfortunately I was not impressed with the doughnuts. They are thick and dense and just not my personal preference. I was also hoping for more of a selection and more unique choices. The line was beginning to get long when I arrived and I felt like they were rushing guests due to being understaffed. Also, very limited parking… especially during s Saturday morning rush.
The only seating is on high chairs at bar level. Makes it hard to eat in with small children.

Richmond not only has become the Mecca of NEW Restaurants, it has also become the Mecca of NEW Donuts places. For many many years all we had was Krispy Kreme, and Dunkin Donuts… Now we have 3 additional NEW places and I have eaten at all 5.
First to me what makes a good place is the «Friendly» people who work in the place, as they can MAKE or Break a business, unless the Business Owner corrects the problem… So, today I wanted to try Sugar Shack, and see what it was all about. Most of all, buy 6 good donuts to bring home.
Some young girl who looked like she was a «Rocker» with all the pins on her face, and sparkles on her eyes, along with the many Tattoos waited on me. I told her I wanted to get 6 donuts, and I would like to know the cost as I did not see it. She said $ 7. and some change, depending on what you picked. So, since all the donuts looked alike, and ONLY 1 Crème filled, I began to pick my 6.
When she rang the total up… it was just under $ 11. So, I asked her what was the ones which cost more, and she pointed to 2. So, I told her to take them out, and put two others in it’s place. She said, she cannot do this. I than told her, who is going to pay for this as I will not pay $ 11. for 6 donuts. So, she took them out, and put two others in their place. You could tell she was not happy. The cost for 6 doughnuts came to $ 10. So, I am thinking to myself who has eaten at Country Style Donuts; Duck Donuts; Dunkin Donuts and of course Krispy Kreme… These 6 donuts better be the «BEST» donuts in Richmond.
So, I had one of the doughnuts on the way home, and I thought I had just come from Krispy Kreme and they had just «Over Charged» me. The cake part tasted like KK, except they have more fancy stuff for toppings on these particular Donuts. In addition, the one donuts I had tasted like it was ALL Sugar. I guess it goes with the name; Sugar Shack. Now, I dread eating the other 5. To be really honest. These donuts are NOT worth the Cost in what you pay and WAY too Sweet.

The most delicious and heavenly donuts around!!! I think donuts are my favorite dessert/​sweet ever and Sugar Shack never disappoints. Ever since they opened their new location on Parham I swear I’ve been there at least once a week. That’s really bad to say since I realize my weight is suffering with each visit.
They do it all with everything from maple and bacon toppings for the adults to cereal toppings for the kiddos! My absolute favorite is strawberry. Go ahead and try it, you won’t regret it!

After two years of our fate never aligning just right, the stars were in my favor and I made it to sugar shack.
The interior was simple but classy and the lighting was just right to highlight the true stars… The donuts.
I happened to arrive just as a fresh batch of glazed donuts were being served up. And though at one point I thought this next comment maybe sacrilege… I truly believe that it was better than Krispy Kreme. These yeasty wonders had just the right amount of fluffiness and chewiness. The frosting and glaze was not overwhelmingly sweet and the donut itself had a clean flavor. No oily aftertaste here. It reminded me a lot of Country Time Donuts, however, I think it being served warm placed it a notch above them.
I also had the mixed berry frosted doughnut. I am personally a fan of all things berry but I thought there was no way that they’re mixed berry donut could rival Daylight Donuts’ strawberry frosted (which I have had warm). Once again I was proven wrong by the Sugar Shack.
The true «frosting on the doughnut» was that the staff was warm, friendly, fast and most helpful.
I will definitely be back and I will make sugar shack my stop to be the breakfast hero!

I have been to the Lombardy/​Leigh store plenty of times on the way to work but this one is closer to home. Stopping there the other morning, I had no idea the West End/​Tuckahoe area was so starved for donuts and coffee! The large parking lot was full and the line was nearly out the door!
I am thrilled to see this location doing so well. You keep making awesome things like Maple Bacon donuts and good things will happen.

Sugar Shack’s third store on the way to world donut domination lands in the West End on Parham Road. Conveniently located about 5 minutes away from my apartment and inconveniently located close enough to be dangerous, this location should be more accessible to those who live a bit Wester than downtown. Wester? More West. Nah, Wester.
–Location and Atmosphere: Normally I start with food, but the most noticeable change that this location has from the others is the size and location.
The original Sugar Shack is off of the highway on a corner that offers little to no parking (4 or 5 cars in a gravel makeshift parking lot) and their second offers only on-​street parking in the bustling business area of downtown. This new location has a dedicated parking lot, and while it doesn’t have dozens of spot, it does have a good 10 — 20. I do admit, if you’re on the wrong side of the road, making a u-​turn and getting to the lot isn’t the easiest or most intuitive. It’s easier just to come from the Cook-​out side if you have the option.
While the interior décor is equally as lovely as their other locations (brown, woody, and hipster), it’s the increase in square footage that is the biggest welcomed addition. If you’re familiar with previous iterations of Sugar Shack, you know that there’s not much room inside other than waiting-​in-​line-​for-​donuts-​space. This one however has a nice open area to the left of the walk-​in with some benches to sit at or mingle. If nothing else, it seems that there will be a bit more breathing room if you dine on on donuts or beverages.
–Food: Which brings us to the donuts! Simply put, this location seems to have as delicious of donuts as the other two. We got 4 donuts when we went, and the yeast ones were light and fluffy and fresh tasting. I also had a blueberry cake donut, which I hadn’t seen at a Sugar Shack before and also loved it. I look forward to trying my other favorites like fruit frosted, cinnamon sugar, and glazed donuts that I have grown to love.
Based on the pictures, it seems that they are doing the daily flavor rotations too. Basically, there is a pool of a few dozen varieties they make, and at any given time there are 15 — 20 of them, so their offerings may be completely different than the next time you visit. A good reason to visit often if I do say so myself! =P
–Cost: I believe each donut is around $ 1.25. They’re large, delicious, and totally worth it. Buy 4. Or 100.
–Service: I’ve never had anything but awesome service going to a Sugar Shack. I don’t mean to profile people, but the employees here seem equally as hipster as the other Sugar Shacks, which is just the way I want it, haha. I will say one of the employees stumbled a little bit with what flavor one of the donuts was, but with all the varieties that rotate and it being a new location, I’m sure this will improve.
–Overall: Never been to a Sugar Shack? Go to this one. Been to a Sugar Shack? Go to this one. Bottom Line? It’s a larger version of something that is already amazing, so in the very least, give it a try!