Sprint Store

Bag Service I wait 20 minutes and they didn’t fix my phone I don’t know why they take so much time I don’t think I come back to this store again I recommend one on emeryville ca

Son unas ratas… solo qieren… vender…mejor vallan ha hotro…
Son vien ratas…

My phone has been acting up and I decided to come check out to see if they had any iPhones in stock (5s or 6). They only had 16gb and 128gb so I was a bit bummed, but what really made me upset was that when I walked into the store no one greeted me for almost 10 minutes until this older African American lady comes out from the back and I come up and ask her, «Are you busy?» and she answers, «No.» with an interesting tone and stares at me, so I asked her, «Well, can you help me??» and she seemed to not care and made little effort to help me, provided me with terrible information, didn’t answer my questions and seemed terribly lazy and careless. I hope she wasn’t a manager because she was HORRIBLE!!! RUDE WOMAN! Do not talk to her or have her help you because she is useless.

Buyers BEWARE: Don’t try to purchase anything if there’s less than an hour till closing, the computer system might shut down during the transaction and you might have an employee lie in your face and tell you that you weren’t charged and there’s no way you can get your new phone…
My situation, a broken phone, I go to the Sprint store to buy a new phone, I made it clear I really didn’t want to buy a new phone but the insurance process I remembered was a long hassle that involved faxing and lots of phone calls… **Well if a representative would have told me that the process was now very easy and that next day shipping was now available I could have avoided all this …
But I was left in the dark and rushed into a phone sale.
As the girl was processing my payment, I used more than one card, the computer system shut down,
**NOW before we started the process she told me that her computer would shut her out soon, I specifically asked her if I needed to come back tomorrow and she said NO… **
Anyways she starts sliding I start signing, then all of the sudden she makes a small gasp and looks at her co worker, they both had an Oh Shit Look on their faces. I asked her what the problem was and she said.
«I’m sorry you can’t have your phone.»
I can’t have MY phone? She tells me the system shut down and no receipt could be printed so I couldn’t get the phone… So wait was I charged ?? Both girls repeatedly said I wasn’t charged, no worries, as one began to lower the gate on the store front and the other rushed me out.
I mean just cause you’re ready to go home doesn’t mean that my problem should be held off until tomorrow, a problem that you lied and said I wouldn’t have…
So I get home and unaware of the shit storm ahead, and I start the process of making an insurance claim, which I find is very easy and if someone would have told me there was next day shipping now from the start I would have made my claim that day within the claim hours and had a replacement phone the next day…
** After my purchase I pull up my bank account and what do I see ?
=/​A lovely CHARGE from Sprint for MY phone that I COULDN’T have… Are you serious !!!
So to sum it up I spent the next morning in the store first Waiting IN LINE for ALMOST ONE HOUR, then waiting again while they tried to run back footage and call the girls that helped me… Like as if I made the story up, and mind you their system didn’t show ANY kind of payment from me… Not my fault though so why am I penalized ?
AND from what other employees were telling me this happens often, COULD have been avoided 100% and is SUPPOSED to be resolved immediately.
** THE WORST PART… **
Half of the payment I made was using gift card, which obviously didn’t have an account so they were unable to refund me and I STILL have received NO COMPENSATION a month later, even though the manager TOLD me he would CREDIT MY ACCOUNT THAT DAY the amount I paid, and the girls let him know my story was legit… I suppose he’s still just going over video footage to see if I was lying…
So basically this store has TERRIBLE customer service, employees that blatantly LIE to customers, NO compassion for their customers and the hell they may have to go through, and NO sense of ownership, cause somehow he tried to make it seem like it was my fault…
Hilltop sprint is garbage… Other than the ONE outgoing and helpful employee, I wish I knew her name, she has a very distinctive voice and friendly personality…
****** OH AND BY THE WAY SPRINT CUSTOMERS ******
««««» IF YOU ARE ON THE $ 100 UNLIMITED PLAN ««««
THERE IS NOW A $ 60 UNLIMITED PLAN THAT SPRINT WILL NOT INFORM YOU THAT YOU CAN SWITCH TO ! SAVE YOURSELF $ 40 ON YOUR BILL, ASK TO SWITCH !********

I went in the other day after the Pinole store left me hanging twice. The employee here greeted me right away, and completed the data transfer I needed on my new phone without any hassle.

If I can give this place a 0, I would. The people that work there seriously don’t know what they are doing. Their customer service is terrible and the store manager, Nina — useless. The lady that was helping me, Angela was straight ghetto — smacking her gum and had a bad attitude. Because this place is so bad, I question if I even want to continue services with Sprint at all.

Worst Sprint store ever!!!
Waited in line for almost an hour, and they were not able to do anything to help! A total waste of time, I recommend everyone to go to the one in Pinole, way better service!

The service at this store was great!
I went in on Saturday to get some information about the provider and was greeted by Kimberlee who helped me right away. I told her I was looking to switch providers the next week and she gave me the info I needer, her card and a promise she would be available to help me upon my return.
When I arrived that next week she was there and again, greeted me immediately. She initiated my contract, set up my phone, gave me instruction and few additional tips within a 45 min span. Her attitude was great, she was very informative, up front and quick!
Not sure how I’ll feel about sprint later but I would definately come back to this store for assistance!

Store is busy at times but I never had a issue here.

They went back and fixed the problem. Everything they said they was gonna give us, they did. I called in to pay my bill yesterday and realize I had an $ 150 credit. This was additional to the fee they waived. They gave us a credit from porting from another company. That came as a surprize so I thought I would come back and change their review. Can you say money in the bank. lol

Never thought that shopping in the ghetto would save me money but I was wrong. I came in looking to get rid of my blackberry and upgrade to a more high-​tech camera phone. I walked over to one of the sale associates and told her what I was looking for. She brought me over to the Palm Pre and it had everything I wanted plus so much more. I was in love with all the features especially the NFL app that allows me to stream live games from my phone. Lets cut to the chase I told her… How much is it? She said after the mail in rebate you only have to pay $ 149.00 but I can check your account to see if you qualify for the instant rebate and I was all for it. She checked my account and I qualified for the instant rebate and a $ 50.00 discount through sprint for the upgrade. I was so happy. After thinking I was going to have to put up at least $ 300.00 in advance I walked away only paying $ 99.00 with only a one year extension to my contract. They hooked me up! I will continue to bring my business here and tell all my friends about it.

I got a new phone from my cousin for Christmas — it was his old Treo but I was like YAY! free phone,
It didnt come with a manual or anything and Kristina was an excellent CSR. She activated my new toy and showed me a couple things. She even offered to port my contacts from my other line into the phone.
I really don’t expect much when i go to Hilltop, but she was friendly and quick and took the customers one by one, in order of arrival. I wish all Sprint stores had staff like this.