Royal Nails & Spa I

I was excited because they supposedly offer wine, once inside I saw an array of wine, however, I was offered none. The fill with gel polish was ok until the polish. The lady who did my nails could not polish to save her life. I will not be back. The two stars is for the décor and the decent acrylic fill.

Not worth your money at all. The only cool thing about this place that drew me in was that they had complimentary wine and the price was comparable to where I normally go. I got a manicure and a pedicure which cost me $ 35 total but I would spend more any day to actually leave happy.
For starters, I almost bled to death here. She was not careful at all and when she was cleaning up my cuticles she made three of my nail beds to bleed. One of them was bleeding profusely and we spent a good 5 – 10 minutes with her trying to wipe it up and put something on it to try to make it stop bleeding (WHICH HURT LIKE HECK).
Aside from the PAIN (which also left a mark), she had NO idea what I was requesting and I could not understand a thing she was saying which made the communication more than difficult.
Also, she didn’t know how to paint nails whatsoever. She missed SO MANY SPOTS I had to tell her to keep going back over certain areas which took the whole spa/​relaxation feel out of things. She also did an awful job at cleaning my cuticles and it looks like I just did my own nails if you look closely.
Don’t go here.

I have been coming to Royal Nails on Three Chopt next to Westbury for a few years now and though I have admittedly tried other nail salons I have been very satisfied with the service this location provides. I have a favorite technician and she always does a perfect and professional job. I have only had one negative experience when my technician was on vacation and another person gave me a horrible pedicure and cut a toe and tried to act like it didn’t happen, she ended up having someone else do my manicure which was perfectly fine with me. The salon itself is going through a transition of some upgrades and remodeling, they are now offering wine, they will soon offer massage services as they continue their expansion.

They have undergone a big renovation and gotten a bit fancier (they serve wine and mimosas now). Their menu of services have expanded but their prices have stayed pretty much within reason.
Clean, fast, friendly and efficient. Often crowded but I am typically seated within 5 minutes and without an appointment.
The ladies will try to sell you a bit on additional services but do not push if you say no.

After reading the precious reviews I was a bit nervous but I had a giftcard that was given to me for my birthday so I tried the pedicure and full set. Turned out amazing; the technician and I hit it off and it was one of the best nail shop experiences I’ve ever had!

Love this place! So clean and soooo friendly! You totally get what you pay for… Plus wine! Hanna is the best!!!
They have longer hours than stated on Unilocal… So call in if youre unsure!

I’ve been a royal nails loyalist for over 7 years now. They are excellent and very consistent with their quality. They have enough staff to nearly always be available to serve you, but on busy weekends I would give them a call an hour ahead of time to make an appointment. They are really friendly and everyone I have had does a wonderful job. My shellac lasts for over two weeks every time. Also, they are fast — they know that you aren’t there to spend forever with them which I appreciate. I’ll keep coming here for as long as I’m in Richmond.

Is it me? It must be me.
It has to be me.
I came here following the stars, but I was disappointed, beyond repair, AGAIN.
The banner, the huge one, one you can see from Pluto, stated that wine was offered here.
I was, again, offered none.
I asked for a gel set, I got shellac instead.
I sat down and the lady seemed annoyed when she scraped my finger with the sharp end of her tool. She quickly finished taking off my gel and proceeded to start trimming and filing. She did NOT use individually wrapped instruments, and this place must be on a tight budget because she kept using and re-​using the same half of a paper towel. My nail filings were all over the paper towel but she would shake it off quickly to the side (on the floor, not even in the vicinity of a trash can!!) and would wipe my hands with it.
She seemed like she was a rush. The polish didn’t even reach the end of my nails on the side. It clearly looked half finished. When I pointed it out to her, her response was «That’s ok!» with a hand gesture that included a flip of the hand making it seem like I was making a big deal out of nothing.
This disappointing and cruel experience cost me $ 30 plus tip.
She even had the gall to tell me to come again if I liked it…3 times. I tried to be polite, but I got annoyed and told her «We’ll see.»
VERY SAFE to say, I SHALL not be back.
Oh, one good thing. There’s ample parking.

Overall good salon. However can be hit or miss. Today I splurged for the deluxe pedi the massage was nice but my pedi didn’t look so good. I had cracked my toenail and had acrylic put on it at another salon. It is starting to grow out and now I have a ridge across the middle of my big toe. Instead of taking the acrylic off, drilling it to smooth it out or filling it… when I mentioned the ridge the tech proceeded to fill it with nail polish. Now I have a big glob of polish that looks like a mess. I will continue to go back but clearly need to be specific if you have circumstances that are beyond the basic pedicure.

We started coming to Royal Nails after a friend’s recommendation. My daughter and I went in to get a pedi/​mani for her and a pedi for me. The place was super friendly, bright and CLEAN. They treated my little girl SOOOOO well. Many of the other salons make me feel like young girls are a waste of time and rush through their service. The nail tech at Royal Nails took her time with my daughter giving her the full service, massaging her legs, hands etc. They even painted a design on her nails. We have been back 3 times since in the past 2 months.
I would HIGHLY recommend Royal Nails to anyone looking for a good pedicure or manicure.

I used to love coming here, and I had a devastating experience that I felt I should share. This happened a couple years ago, but I was there getting a pedicure with my mom and I had my normal tech, Jenny (a total pro and sweetheart) and a girl I didn’t know was doing my mom’s pedi. The shop was really busy that day. I have psoriasis, a non-​contagious skin condition that every other nail tech has been very familiar with and totally cool about. I rolled my pant leg up over my knee at one point and the tech doing my mom’s nails reached over and pulled it back down, and gestured to the other customers and said «no show.» Shocked, I sat back in my chair, fighting off tears. My mom piped up and said that we had been coming there for two years and that if they had a problem with me, we could just leave. Tom, the owner, came over and fussed at the tech in Vietnamese, nodded an apology to me, and then walked away. The tech didn’t apologize, and all the other customers commented that what had just gone down was not ok, and then started telling stories about their kids, cousins, grandparents, whoever who also had psoriasis. While I appreciated the support of the other customers, I took my business elsewhere and haven’t been back since.

$ 25 for shallac but well work it. Its been two and a half weeks and my nails still look awesome. They have so many chairs you won’t have to wait long.

I’ve driven past this place for a couple years, but decided to give it a try.
It was very busy, but there was no wait. Very nice salon. The nail tech was very nice. I will be back.

Great spot for a pedicure and a manicure. Friendly and welcoming. Excellent massage with pedicure. Pedicure lasts well for me. $ 33 for pedicure and manicure. Be sure to bring cash for the tip.

By far the cleanest and most friendly group of ladies that work here! If you don’t know, Helen is one of the owners of the salon and she is by far the most friendliest and approachable person ever. She’s always engaging in conversation with all the clients in the most sincere tone of voice.
The services provided range from nails to waxing. And trust me when I say they know what they are doing. They will give you advice on nail care and other nail problems you have without ripping you off by offering to do this and that on you, they ask for your approval before anything.
The services provided are done in a timely manner and never rushed. I’ve never had a bad experience here and would recommend anyone to visit this salon.
By far the best nail salon on the west end!

I am giving this three stars due to past experiences and in hopes I just caught them on a bad day. Worst manicure ever! First of all the technician was rough on me. Filed my nails with a vengeance. Nipped my cuticals to pieces and I have little pieces of skin hanging off my nail beds. Polish sloppily applied. All while she kept trying to upsell me to other services. I have had nice manicures here and the place is clean. They are renovations going on so maybe this is a temporary disruption. I won’t be going back for a while.

Have gone here for the past 3 years. Great prices, great service — wouldn’t go anywhere else. Great selection of OPI and Essie polishes. Got a shellac manicure once — lasted a month!
Only complaint is the wax they use– too hot! My face was red for quite a while.

Fast and friendly service. Very reasonably priced. I especially like how all the instruments and tools are individually wrapped and sterile for each customer. This is the first place in Richmond I have seen do that. I really appreciate that more than anything… knowing the tools are sterile each time!

I used to go to Jenny at this salon almost weekly when I lived in Richmond and any time we’re in town visiting my husband’s family I make it a point to at least book a manicure with her while in town. She’s the best. The staff is always friendly, and even after not seeing me for a few months they remember me by name and greet me right away.
It is annoying that they don’t let you leave a tip on a credit/​debit card, but they have that posted right up front, and are fine with you coming back or even getting them next go around.
I’ve had pedicures here too, and even had them have to fix my big toe when I whacked it on something and split the corner of the nail clean off 2 weeks before my wedding (with open toed shoes, of course). They put a fakey one right on there and with polish it looked perfect! They also told me to be sure and come back and have it taken off right away so I didn’t get a fungus… that it was just a temporary fix. I appreciate that concern!

Meh. I went here on a whim because I was in the neighborhood. I got a shellac manicure which was poorly applied. The polish puddled near the cuticles. It was put on too thick. The pedicure was good though. She took her time and my toes look great a week in. I won’t go back though because a good shellac manicure is a must for me. There were a lot of people there when I went, however. The experience may depend upon who’s doing the service. And they ONLY accept tips in cash which is very annoying. I had to go to an ATM and then come back to tip.

Very good. Everyone was friendly and polite. Paid $ 23 for a pedicure that included a great foot and leg massage. Make sure to bring cash for tip.