Nordstrom

Love this store. High quality in Men’s department is great. Go to the coffee bar also.

I’ve had great experiences at Nordstrom’s in the past, this store is a disaster. Terrible/​unfriendly customer service, particularly, in shoe department. We hadn’t been to a department store since Christmas and was reminded why within the first 10 minutes of stepping in the store. Staff was having conversations with each other and ignoring waiting customers. No shock that Nordstrom’s quarterly sales numbers are down 2.6%. Here we come, Zappos!

Nordstrom is an amazing company with amazing employees who really strive to make you feel comfortable and assist with whatever issues you may have.
Store 635 in Richmond is much smaller than other full line stores so please keep that in mind when shopping. Certain designers are not available in the store but their employees are always willing to order online for free shipping.

In terms of selection, this Nordstrom location is lacking. You will not find designer shoes (or other items) at this location, however, the customer service is pretty good. Whether I am in the shoe department or dress department, the staff members are always willing to assist and go beyond the call of duty to ensure I have a pleasant experience.

Love this Nordstrom. This Nordstrom has the most friendly sales people. Serious chatting goes on here– how nice to get GREAT stuff, great customer service, and a friendly chat!

the staff and selection is Here is good but today when I went here it took a long time for the Tailor to come to the fitting room and when she did come she talked to other staff which was very unprofessional of her which was what the cashier said to us

Went here to look for mother of the bride and grandmother of the bride dresses after several people saying to check out nordstroms. This location has a very small dress department and not a lot of options. Several of the dresses are similar in style, making the options even less. On top of that the sample sizes were all tiny unrealistic sizes; making it hard to imagine what the dresses would look like on. My grandmother did end up purchasing a dress after long awaited help. Customer service is not their cup of tea at all! Three of us were crammed in the small dressing room making it uncomfortable to try and see the dresses.

Every experience at this store has been great! There was even an instance where (in desperation) I bought a pair of North Face gloves for my son right before it snowed, and I called the store after I got home because they neglected to remove the anti-​theft device. They sent an associate who lived in my area (approximately 20 mi from the store), with a removal tool and she personally came by my house to take care of it that evening! Now, that is service!

I used to really like Nordstrom years ago. While on the surface it looks great, deep down it really isn’t. First of all, the crowd there is out of control. The most popular counter in the Beauty department is clearly MAC but they’re in the most inconvenient spot. They are in the same spot they were ten years ago and by now, you’d think the general manager at this Nordstrom would’ve found a better spot for them. It’s difficult to navigate the throngs of people when you’re just browsing. The narrow aisle makes foot traffic in there feel like you’re standing on top of each other.
The employees aren’t nearly as helpful and welcoming as they used to be either. The sheer number of customers clearly makes the employees feel rushed off their feet. I passed several employees with that distinct harried look on their faces. I was planning on buying several things at the MAC counter but after trying in vain to push past too many people who were just milling about while a friend got their makeup done, I just grabbed my one item I wanted and left. I didn’t even bother looking for the other things I wanted. I had said it was a mistake when MAC closed their store at Stony Point. This only proved my point more.
Beyond the beauty department, the selection with other departments is basic. I rather like the lingerie department mainly for their selection larger bra sizes. Nordstrom is more affordable as far as «higher end» department stores is concerned but they have a lot to improve upon.

I am not a fan of high cost clothing stores and this one has not changed my mind. This store was extremely crowded and the staff really doesn’t have a lot to talk to you. I was there mainly for my fiancée and spent the majority of my time at the ebar as the crowd was suffocating.
The ebar did show qualities of having it right on the drink angle. I enjoyed the red tea latte it had a taste that I enjoyed I just wish that the atmosphere was more enjoyable. There was a lot of dirt in the lounge being very cold as it was not insulated well from the outside traffic. The tables and chairs have smudges on them and I wasn’t terribly comfortable sitting there.
Finally the wifi quality was pretty bad I would prefer others.

I’ve never understood the allure of Nordstrom. Their selection of shoes and handbags are not particularly fashionable (more conservative), and they don’t carry the brands you’d expect them to. I went today to check out the shoe selection and was woefully disappointed in the selection and price.
I’d much rather boutique shop.

The sales ladies in the fragrance department are the best. Somehow they know exactly what I like in just seconds. They recommended the newest fragrance from Bottega — Knot — which is now my new favorite. Samples for other fragrances were included in my purchase and they also found travel sizes for me. They are very friendly and willing to help. Even though they were super busy they helped me immediately. From now on when I’m in need of a fragrance I’m going to Nordstrom’s first. Oh, and gift wrapping is included too!

After having been to Macy’s, jcpenny, Dillard’s and many dress shops I stopped lastly at the famed Nordstroms thinking they would have the best of all of these stores combined.
I was wrong. The did have dresses, many in fact. All were dresses I’d seen at the other shops I’d gone to, except here they were marked up (some by as much as $ 40).
I got a good chuckle and maybe a good bit of exercise walking all the way in here but other than that, this isn’t much more than a glorified Macy’s or Dillard’s.
Phooie.

This location is beautifully laid-​out and is excellent for all of your clothing and accessory needs.
Came here with a lady friend who was doing a project for one of her fashion classes and I got a chance to experience a Nordstrom for the first time. Everything about it was very elegant, and it was well-​placed considering the upscale nature of this mall complex. There were plenty of designer brands here, many of which are unavailable anywhere else. Naturally, items here are pricey, though this is the point of high fashion: high perceived social status of clothing = high demand = high prices.
While I personally did not purchase anything on this visit, I feel I did get a good idea for the store, and the employees were very helpful with my lady friend when she had a few questions for them. Overall, if I were in need of something Nordstrom could provide, I would come here for it.
Overall: 5.0 stars
— — —
Pros:
— Beautifully laid-​out store.
— Unparalleled selection of clothing lines and designers.
— Helpful staff members.
Cons:
— Extremely pricey, though that’s the point of high fashion.

First off, I am usually not a fan of Nordstrom’s because they usually don’t carry what I like in either clothing, shoes or accessories. But as far as the women’s selection, I can easily find things that my bae loves and if she doesn’t like them, they have an excellent return policy.
One of the cool things about Nordstrom is their exclusive relationship with some brands. For example, only Nordstrom will carry a particular style/​color for something and it’s cool because it’s limited and not many people will have it. As far as clothing/​accessories go, there’s a new mens section called «Topman» which is young mens specialty clothing line which is based out of the UK. They carry a good selection of sport casual/​dress attire at a really affordable price point (compared to the other brands here).
The styles choices here are always up to date and they almost always have the most popular preferences among young men/​women in any department. Yes, for me the prices are a lot higher than what I would pay for so that’s why you gotta look for special deals and codes! And of course, as several Unilocalers have mentioned, this store is always extremely well kept and the customer service is excellent.

During my visit to VA I am always rushing to do a million things in one weekend but I always end my trip with a visit to Nordstroms fine fragrance department. Each time I am always greeted with a smile from the sales woman, I can not remember her name but she is always there during my visit and she knows her stuff! My sister is sort of a perfume connoisseur… In her head… she pretty much owns every… and I mean ever perfume. She collects them and can describe the different fragrant notes and can appreciate the different bottle designs. We are always on the hunt for the latest and greatest scents…
During our latest trip we were searching for the new Cartier La Panthere which was sold out at other stores in the area. The sales woman offered us both samples of the lotion and fragrance to try it out with no hesitation. She then came back to find us and inform us that she found one last gift set (including lotion and body wash) which was the same price but a better value as the large bottle alone. Needless to say, she made my sister day and we were the last customers to leave the store that night. Nordstrom is doing something right because their employees are always smiling and happy to go above and beyond to help.

They have the largest selection of Frye’s in the area. Great place to find and buy your favorite shoes. If you’re a shoe fanatic, then come here. If they don’t have your size or the particular style you want, they can order from one of their other locations and ship to your door.

My experience was simply amazing here! I had to get a suit and the guy here helped me get fitted just right along with his assistant to get the right measurements. I’m not used to high-​class stores such as Nordstrom and it was a great feeling to get pampered and catered to so nicely.
The suit I bought was not cheap by any means, but you shouldn’t expect paying low prices in Nordstrom. It was made with good materials (Hugo Boss) and was very light, so you shouldn’t expect to sweat in it at all. Plus as a college student at the time, I instantly looked like my own CEO of some start-​up company.
If you have the money to afford a suit from Nordstrom, I’d highly recommend it hands-​down! It’ll make a good impression if you are applying for a position or going on a date with a stunning woman. My only word of advice is to make sure the suit you purchase is durable and can last you a couple years. You definitely don’t want it to rip only after several months of use.

Nordstrom is one of my favorite stores at Short Pump Mall. I get some of my jeans from Nordstrom. You can find good quality jeans. Nordstrom keep up with the latest fashion styles. If the store doesn’t carry your size, you can have an employee ship your correct size to the store. I’m tall so the odds of Nordstrom having my size is slim but my jeans usually arrive pretty fast. This Nordstrom location is very spacious. This store has two floors. The men’s clothing section isn’t as big as the women’s clothing section. During store sales, Nordstrom become very busy. This store is always clean. The employees are very helpful and friendly. I appreciate the good customer service. If you are looking for good quality clothing, Nordstrom is a good choice.

I heart Nordstrom. I was have a nice experience, and this was no different.
For a department store, it was relatively easy to find someone to help you. Once you find someone, they are extremely attentive.
They were able to help me find everything I was looking for. You can be in and out in just a few minutes, or you can stay and be served. It was really great.