Fruit Fixed

So good and so fast — I’ve been ripped off all over town with sub-​par repairs and these guys were professional and all around great!

Brushed my teeth this morning and dropped my iPhone 6+ off the counter onto tile. Needless to say, I didn’t have a case and the external glass cracked.
Shopped around in the morning time and decided to give these guys at Fruit Fixed a call. Within 20 minutes of walking in and showing them my issue, they replaced the screen and I was on my way. Professional, clean cut and easy to work with. Hopefully I don’t have to use them again, but I highly recommend them. Cost to replace screen + install glass screen protector = $ 200.

Messaged the owner, Justin, over Memorial Day weekend to see if he could replace my Macbook trackpad. He ordered the part that day (while he was on vacation), and the part was in stock in his store within 3 days. Went to the store today and within 15 minutes the trackpad was replaced and I was out the door. Awesome service, great prices, and an extremely friendly and knowledgeable staff!

Fruit Fixed far exceeded my expectations. I brought them a very complicated iPhone 6s repair job. I thought there was little-​to-​no chance it could be saved. But they worked their magic and saved me from having to buy a new iPhone out of warranty (i.e. they saved me $ 650). I would recommend them to anyone without hesitation!

I brought my iphone to Fruit Fixed today. I had attempted a DIY battery replacement for my 5S over the weekend only to wreak havoc on my screen. I found them on Unilocal and had never seen so many glowing reviews, to which I am adding mine. I signed in on Unilocal on a Sunday night and received an almost immediate reply from Justin, as well as several follow-​up replies. I walked in at 10:15 this morning and walked out less than half an hour later with a new screen and tempered glass screen protector. The price was right (better than Apple, by far, and no «Geniuses» to be seen anywhere!). Richard had me in and out, no muss, no fuss, even while taking care of several other customers.
I really appreciate true and good customer service and the folks at Fruit Fixed get it. Highly recommended.

Went in to fix my iPhone 6 screen and added a tempered glass. The service was friendly, excellent and they had my iPhone done in no time. BUT most importantly their quality is amazing!

I’ve never broken a phone and unfortunately I cracked my iPhone screen in the middle of a busy work day and didn’t have the time or the patience to deal with Verizon (even though I have insurance through them)…I dropped my phone off here without really doing much research and found the staff to be very knowledgeable and friendly. My phone was fixed in about 20 minutes and I couldn’t be happier with the results. Hopefully I won’t need to use them again but if I do happen to need my phone repaired, I’ll certainly go back.

Just walked out of Fruit Fixed, where Sylvia took my water damaged iPhone — that wouldn’t even turn on, had all the red «water damage» tabs, and two other repair shops said it couldn’t be fixed. Sylvia’s a mad genius, and I couldn’t be happier, because she took an irreparable phone seem brand new. She worked so quickly, whipped the phone apart — all those tiny screws — diagnosed the problem in minutes and gave me such a fair, fair price. I strongly recommend checking with Fruit Fixed (and esp Sylvia) if anything is wrong with your phone, they do so much more than screen repairs. These guys are the best.

Service is fast and friendly. How fast? I’ve walked in the door twice already and they took care of my daughter’s iphone right away. The first time was to replace a dead battery it took all of 20 minutes (there was someone ahead of us). The second time was tonight. My daughter dropped her phone this evening walking home from a neighbor’s house and cracked the screen. I was in the middle of fixing dinner but I checked their hours online and found that they were open until 8pm. I had intended to just drop her phone off tonight and pick up tomorrow. But no. Those crazy guys at Fruit Fixed told me it would take 20 minutes. The dude sat down and started replacing the screen right away. In 20 minutes my teen got her phone back and we were on our way back home. These guys are great!

The staff at Fruit Fixed is energetic and helpful. I’ve gone to them several times for some help on projects for my clients and they’ve always been nothing but accommodating and friendly. Their work is quality and fast too. Highly recommend Fruit Fixed for all your tech-​fix needs!

Needed a new battery for an iPhone 5. We came in just after they opened and Richard helped us out and had us on our way in about 10 minutes total time.
Friendly and fast service with a $ 5 discount when you check in on Unilocal.Definitely would recommend this place.
Thanks Richard.

fruit fixed was great! Fast, friendly Justin was great at fixing my totally cracked screen in less than 30 minutes! I appreciate their service and will be referring family and friends! My iPhone 6 looks brand new!

The only negative thing I have to say is that there are only five stars I can give this business. I would give it 10 stars if possible. I broke the screen on my iPhone 6 on a weekday evening and happened to be in Carytown the next day. I explained to the technician what had happened, left the phone with them and walked down the street to get lunch. 30 minutes later I came back and it was waiting for me good as new.
The employee I dealt with, whose name I do not recall at the moment, was highly professional but also friendly and enjoyable to talk to. The cost was $ 160, which included replacing the tempered glass screen protector, but for the speed and workmanship it was well worth the cost. I believe the cost varies with the model of phone/​tablet.
I highly recommend this business to anyone who has an issue with their phone/​tablet screen.

These guys are awesome. They explain exactly what’s wrong, and charge reasonable rates to fix it. No upselling, no pushy salespeople, just fair, good quality work. Highly recommended.

These guys rock! Our daughter completely shattered her iPad screen and they fixed it for a very reasonable price in only 2 hours! The other places in town wanted $ 200+ and 10 days.

When I was researching Richmond places to get my phone fixed, I was surprised to come across this listing with a 5-​star average. That usually indicates something unusual with the review process. As a recent customer here, I did discover the reason for this very uncommon score: this place is an awesome business from top to bottom.
First of all, I thought it was pretty cool that this business will give you a quote for your work right through Unilocal,so I took full advantage of it. WITHIN 30 MINUTES of my quote request, I got an extremely pleasant response from the owner, Justin, who said that my particular issue (a messed up audio jack on my iPhone 5S) was no sweat and that they could do it for $ 55 and perform the repair right there while I wait. Fast response, clear price quote, and friendly as well? That’s an awesome start.
I came to the store a few days later to address the issue (no call ahead needed, just showed up). Parking was available at the garage less than a block away north of Cary street, adding to the convenience of the experience. When I went inside, I was greeted warmly and realized that one of the two people hard at work on phones at the front desk was the owner. We talked a bit, I filled out a page of liabilities (this isn’t an Apple repair center, so you have to sign to indicate work here might invalidate service agreements), and they got to work on my phone. I even got $ 5 off my service for the check-​in offer on Unilocal! (For those who dropped their devices and messed up their screens, they sell cases here too so you don’t have to repeat the mistake!)
Justin and I talked a bit about the business and I learned about phones while he worked on it. He seemed to genuinely enjoy talking about it and it was really cool learning more about the industry and how they fit into the equation. Despite people coming in every so often while they were working on repairs, he took care of customers quickly and warmly, and gave them candid responses about what they could expect to pay and how long the work would take. Before long, he had fixed my phone and it sounded great when I tested it there. An experience which could have been aggravating anywhere else was simple, pleasant, and affordable here.
All in all, this is a great local business, one definitely deserving your patronage. Seriously, even if I move and have an issue with my phone there, I will try to figure out a way to get it fixed here. I can’t speak their praises enough.
Overall: 5.0 stars
— — — — –
Pros:
— Unbeatable customer service. The owner/​operator Justin LOVES his business and he makes it clear he’s willing to put in the work to see that it succeeds.
— Quick repairs on the spot while you wait is so great, and a world away from companies that want you to mail your phone or survive without it for weeks.
— They use actual Apple parts, no shortcuts here (again, a rarity).
— Interior of the store is attractive, and the music and magazines make it easy to entertain yourself while you wait for your repair (though the owner is a pleasure to talk to as well).
— Easy parking at the garage one block to the north of here.
Cons:
— As a non-​Apple repair place, there’s a slight risk of this invaliding your owner’s agreement, though they do such excellent work here that I doubt any issues will come to pass in that regard.

I can’t say enough good things about Justin. He did a great job fixing my Iphone 5S. He fixed the cracked screen, the rear camera, proximity sensor, and charging port. I was about to give up on this phone, but now it works and looks like new. This company is the real deal. Super impressed with the knowledge, professionalism, and customer service. I highly recommend these guys.

They were great, they went out of their way to help me on a snow day. They knew exactly what the problem was and fixed in less than 5 minutes.

Quick and friendly service. Came recommended by several friends and wasn’t disappointed. Will surely be back for my next phone oops!

The screen of my iPad 2 was completely obliterated. I called around town to at least 10 shops to get the best deal on getting it fixed. Finally, I ran across Fruit Fixed, owned by Justin, on Unilocal.I gave him a call and he went out of his way to explain the process to me and give me an accurate quote.. He even understood when I made a fool of myself by not knowing which iPad I had. When I mentioned the Unilocal offer he immediately knowledged it and stated that he would honor it (I know that’s what owners are supposed to do but so often they don’t).
With the coupon it ended up being the same as a competitor but I went with him because of his professionalism and warm demeanor over the phone. When I went in person, even though I spoke to him three days prior, he still remembered who I was and the issue I was having.
He fixed the iPad in a very respectable window of time (same day service) and even stayed open a few minutes late so that I could get there after work to pick up my iPad.
When I arrived he patiently explained the damage to the iPad and another issue that was occurring. He offered to repair it but was honest about the possible outcomes and honestly stated it wasn’t the best option for me. How often do you have a business owner to do right by the client instead of looking out for their own financial interests? Very rarely! Justin went above and beyond to make sure I was satisfied and comfortable with the repairs before charging me.
With the Unilocal check-​in coupon the total for the screen replacement was only $ 90 which included tax. That’s much more than I can say for other businesses around the Greater Richmond area that are charging upwards of $ 135 for the same repair.
He assured me that if I had any more questions or concerns, I could contact him and even gave me his business card with a number that connects directly to his cell. Outstanding customer service!
If your tablet or phone is broken and seems unsalvageable take it to him first to see if he can fix it. He also sells accessories including tempered glass screen protectors (which I procured) to make sure this doesn’t happen again.
Support this well-​run business!