Cutshaw Automotive

Let’s just put this out there: I am very paranoid when it comes to lawyers and auto mechanics. I had never dealt with an automotive repair shop before Cutshaw, so of course all those fears of getting scammed were at the front of my mind.
Well, with one phone call to the business I began to feel more at ease. The staff there helped me understand the problem after diagnostics and made me feel confident in leaving my car with them. I hit a very rough pothole which had immediate effects on my 95 Del Sol, so I almost considered just buying a new car altogether. Instead Cutshaw Automotive gave me a reasonable estimate a nice warranty quote, and remained very friendly the whole time. I left my car there in the morning on what seemed to be a very busy day for them, and around thirty minutes prior to closing they called to let me know it was done. This really made my day. They will be my shop of choice whenever I am I this area for the summer. I will give this five stars after driving a bit more.

These guys are the best! They had accidentally overcharged me and called to get it straight. Not only that, when I brought my car in they found a light that needed replacing. Courteous, friendly – couldn’t ask for better service.

Absolutely fantastic service. Thankful to have discovered Cutshaw Automotive. Went here for state inspection — attention to detail, plus very friendly! All good.

I have been to Cutshaw a few times due to the reviews. Boy was I wrong. DO NOT GO FOR YOUR STATE INSPECTION!!! Repeat– DO NOT GO FOR YOUR STATE INSPECTION!!!
On top of that, their oil change is $ 20 higher than anywhere else. Parts are doubled. I really tried to find a place that I could use over and over again — but am stuck with a couple hundred dollar bill each time. They tried to charge me an arm and a leg for labor — something that took me 5 minutes as a female to do. After discussing a remedy over the phone– I got there and they changed their minds. Rejected– pay $ 200 or else. Just took it somewhere else– and what do you know– passed in 10 minutes
There are much better places in town — save the money in your wallet and go somewhere else. Sorry guys– you lost our family business.

I appreciate Rogers professionalism in handling the situation. He took some time to discuss regulations for state inspection, which having lived in Richmond for several years I am well aware, though never having been rejected for 1 torn wiper blade. I appreciate the time he took to discuss this however I still stand by my initial review and continue to believe that there is a fair chance that failing inspections for a torn wiper or dirty brakes as another post explained is pretty likely just a way to make some extra cash on an otherwise inexpensive visit. I know that personally I will not return regardless of the convenient location and advise caution to others.

As someone who has worked in a garage as a state auto inspector I have to say that Cutshaw Automotive was fantastic. I needed an auto inspection and new brake pads for my Honda fit. Seeing the reviews here I messaged them through Unilocal and within an hour I had a message response and a phone call with an estimated cost for the service. This was yesterday around 4:30ish.
I came to the shop around 9:00 this morning and the employee at the front desk (Domingo I believe) was very courteous and confirmed the service and price estimate. The price was very fair and well within my expectations (actually 20 dollars cheaper than the quote I got from another shop). I gave them my keys and waited in their customer lounge which had Wi-​Fi, a keurig, and a charging station for phones/​tablets.
I was told the service might take a while, and I expected 3+ hours. They got everything done in about an hour and a half. They did let me know I needed new wiper blades, which I suspected from the start, so I was willing to pay for it.
Overall a very pleasant experience and very fair pricing for the parts and labor. The key thing for me is how responsive they were with my inquiry, and there were no unforseen costs or any point where I thought I was getting ripped off like many other auto service businesses. I am definitely going back for any future car maintenance needs I might have.

I can’t speak highly enough of Cutshaw. They helped me in an emergency to plug a hole in a tire even though they were locking up, ready to close. They gave me a really great price, too. The staff was knowledgable and funny. I’ll be back for any future needs.

Today was my first time into the shop. I’ve been dragging my feet getting my wife’s car inspected and the oil changed. I’m a mechanic and hate working on my own equipment. Today was great. Issues I knew were hanging got taken care of and an big issue we need to take care of was brought to light. Great experiance, I’ll be back.

This place is great! I’m so happy I decided to come here and get my tire fixed. I’m a young student at VCU and was worried about getting taken advantage of by a shop, but they made me feel so comfortable. I’m going back Monday to get a few more things fixed. I’m happy I’m supporting a local business and I’m blessed they’re willing to break things down for me and be so accommodating. Also their waiting area is decorated so nicely, they have cable, coffee and a charging station for cell phones. This place is perfect.

I highly recommend you take a look here. Great work at extremely reasonable prices. Customer service is outstanding. Let’s face it. Nobody wants to spend money on a car. But when you need to this is the place to go.
They take the time to give you all your options. They bust their backsides to meet all their commitments. They are extremely honest and work hard for you.
This is your go to place in RVA!

I found Cutshaw Automotive on Unilocal.I was extremely pleased with their prompt service and profession but personable attitude. They had to order a part and offered to fix the car late that afternoon. The next morning suited me better. As soon as I drove up, they remembered me by the PT Cruiser and took me right away. Yes, it was a simple fix, but I was out of there in minutes.
They have a nice customer lounge, although I didn’t get to enjoy it very long.
Price was less than estimate. I am sure to go back again.

I happened upon Cutshaw Automotive by accident yesterday as I was not aware of their location in my neighborhood. I had initially driven to Merchants for a car inspection. Merchants suggested I go across the street to Cutshaw for my inspection, as Merchants in Scotts Addition no longer performs inspections. I couldn’t have been more pleased with Cutshaw’s customer service! I am so glad to know they are in the neighborhood! :)

Love the Lounge, I was able to get lots of work done while I waited for my car. Friendly service and fantastic staff. I will definitely come back again.

Kind, accommodating, and quick! The best for same day state inspections! Waiting in the customer lounge is awesome… Free wifi and coffee!

I went in for an oil change. They took my $ 10 off coupon and also let me know that my air filter needed to be changed and that my tire pressure was low. They weren’t pushy about it though, which was nice! The owner was very nice and explained everything to me thoroughly. The mechanic had a bit of an attitude and was a little short with me but maybe he was having a bad day. I won’t hold it against him and would go back again!

*** NOT RECOMMENDED ***
I needed to replace the wind-​shield on my Honda Odyssey. So I looked them up on Unilocal,and after reading some positive reviews, I called them last week to get a quote. After I provided all pertinent details and answered all of their questions, they gave me a quote of $ 550.
They said they have the wind-​shield available (in stock) and gave me an appointment for the next day. (Apparently, they don’t provide mobile service.)
When I showed up at the time of the appointment, they told me that they actually don’t have the windshield in stock. No apologies or even a recognition of the inconvenience this had caused me… I had to take an afternoon off from work and drive 10 miles each way to get this fixed.
Now, they said they can order a new one for me, but I would have to pay the $ 550 in advance. I did it, hoping that they will get it right this time.
Next week, I show up at the time of the appointment — again took the afternoon off, and drove 10 miles each way — and they tell me that it would actually cost an extra $ 300 to get it replaced!
I asked for my money back, and decided to never go back there again.
tl;dr Unprofessional, inconsiderate, and callous.

Honest, quick, and reliable. What else could you ask for in a repair shop. I have been using Cutshaw for about 2 years now for my 4Runner and e46 M3.
On my most recent visit with the M3 water pump deciding to go out, Domingo gave me a price I just couldn’t do. I don’t doubt the price was legit I have done the VANOS repair and valve adjustments myself so I know what’s involved to get the water pump out. Domingo spent about 45 minutes calling various parts stores to get me a better price on the parts and even threw in some free antifreeze.
Long story short, honest people, fair prices, quality work.

Updated: solid 3 stars!
I wanted to take a moment to update this review. After my initial post, the owner reached out to me via message and took the time to call me and address some of the points raised in my review. I greatly appreciate the care he has taken to ensure that his business takes the feedback from customers seriously. The owner brought to my attention that the business does have a loaner car available if you’re able to call ahead and book it (if this service is complementary, I’m note sure) and that he’s trying to work out an express check-​out system to speed up the process though that is not finalized.
The owner took some time in explaining the regulations around state inspections as well as the reimbursement rates for mechanics, and while I appreciated his efforts, I want to stress that my experience, and subsequent review, was not based on either of those factors. As I told him on the phone, and will re-​iterate here, it was on the overall experience as outlined in my review. With that in mind, I still stand by my initial review of three stars overall, though confidently up my personal feelings about Cutshaw to what the rating reflects: it is an A-​OK place.
Full disclosure, the owner did send me a card for a complementary oil change for my troubles which I greatly appreciate. I wanted to take the time to update my review to include these follow-​up thoughts. The owner’s efforts and attention has definitely made me re-​consider coming back for another shot at this place.

I got an oil change here 5 months ago. During my most recent oil change, the dealership showed me that the last person who did my oil change (Cutshaw) had stripped the drain plug and had used silicone glue to seal the oil pan so that the oil did not drip out. Now I need a new oil pan. I thought about returning to Cutshaw and having them fix the problem they caused, but why would I want to return to a place that had tried to hide their mistake instead of being honest? DO NOT COME HERE. Also, on the day I went, everyone was pretty unprofessional (which should have been a warning sign). A mechanic and the old guy at the counter were bickering non stop and the mechanic kept misplacing peoples keys.
The whole reason why I picked this repair shop was because of the good reviews. So, maybe they are good for other repairs, just don’t go here for an oil change.

As a woman that doesn’t understand cars, my biggest fear is being ripped off. The people at Cutshaw are nice and very genuine and I don’t feel as though I’m talked down to or that I’m «just another customer». They’re honest and try their best to fix everything and if they can’t do something, they’re upfront about it and they’ll let me know and refer me to the right place. I feel like they’re individually invested in everyone that brings in their car.
Also, completely random but Domingo gave me a handshake after my car was ready and thanked me for my business. I was taken aback because I’ve never had anyone do that at the end… shows you how great their customer service is.