Chapman’s Certified Auto Repair

I highly recomment Chapman’s! I called in the morning and they were able to check my car the same day. The mechanic told me that my water pump was leaking, and told me to take it to the dealership because it’s probably covered under my warranty. I was impressed because if they hadn’t recommended to do that I would not have. The Chevy dealership then told me that my radiator was broken, and needed to be replaced for the tune of $ 750. Since I had two different diagnoses, I decided to take it to a third mechanic, who couldn’t diagnose it at all. I had to tell the third mechanic that it was either the water pump or radiator, at that point they concluded it was the water pump. So, of the three mechanics my car has seen, Chapman’s was the only one to correctly identify it on the first shot! Great Job, I will be returning in the future!

Great little shop right off Broad Street. I had a loose hanging wire and when the guys fixed it they also informed me that there was another issue related to one of my rear lights. They fixed the wiring issue and then ordered the part I needed for my light and let me take my car home and pay the next day for everything! Quick, courteous and honest service. Pam, the shop girl is a sweetheart! Definitely will be using their services again.

Great little shop. Took my car in for an inspection with no call-​ahead and it was turned around in under 20 minutes. Friendly staff and great price. The parking lot is a little difficult to get in and out of, but you can also park on Broad.

Love this place! It’s kind of tucked in the corner but the staff and prices are great.

Got my motorcycle inspected at Chapman’s. They were super nice over the phone and when I dropped it off just at closing time. They said they would get to it first thing in the morning and indeed, they called me the next morning very early saying it was ready. A+ service!

Such nice people. Got a flat tire from a nail and I was in and out in 20 minutes and it was only 11 bucks! They also put air into all my other tires as well:) From a person who knows nothing about cars, thank youuuuuuu

Friendly, down-​home and honest people who repaired my car quickly and affordably the day I took it in. This shop is easy to miss across Broad from the McDonald’s. The parking lot is tight, but I had luck parking nearby on Broad. As a single female, I would recommend them as a shop that’s not trying to rip off women.

This place is seriously the best. Recommended by my pal when I first moved to Richmond in 2010, they have always be incredibly kind, honest, and very cheap.

Love chappy’s… These are some good honest people. I realized I needed an inspection the day I was supposed to go to the beach. I called chapman’s at 3 and they had my car back to me by 415. (I explained my situation to them and they hustled to help me out)

We have been going to Chapman’s since moving to Richmond in 2001. Originally it was because it was very close to the house, so we could drop the car and walk home. But they are reliable and reasonable. I have taken the car there, and if they couldn’t find anything they didn’t even charge me for the time they spent looking for it, or if it was minor they charged me less than an inspection costs. If you have a newer, more computerized car, there may be a limit to what they can do for you, but they’ll tell you that upfront.

Champan’s has been my family’s garage for over ten years. They maintain a total of five vehicles for me and my parents, and I wouldn’t consider going anywhere else. Gary and team are always honest, helpful and polite. They offer sound advice and recommendations for repairs and maintenance, and I’ve never questioned their trustworthiness. The reviews here speak for themselves. If you’re looking for an honest, reliable and knowledgeable Auto Shop, Chapman’s is it.

This garage is convenient and affordable. I’ve been going to them since I moved to Richmond in 2007. They tell it like it is and they do what you tell them to do – no BS. They never give you the run around or try to make you fix things that aren’t broken. If they cannot do something, they will usually recommend someone who can. If I bring my car into the shop in the morning, it’s usually done by the afternoon. On several occasions, I’ve brought my car in for followup service and they did not charge me because they were checking their own work. They are very reliable, trustworthy, and actually care about their customers.

I’m a bit of a gearhead and do all my own work on my car; unless it requires specialized tools I never go to a mechanic, and have a hard time trusting them after catching one trying to scam me. That being said, Gary and his crew at Chapman’s have gotten my business twice now, and will continue to get it as long as I live in this area. The first time, I brought the car in after the timing belt flew off (seized pulley) and 16 bent valves. The motor runs better than before it broke. The second time was to replace two wheel bearings, which two separate mechanics had previously replaced improperly. On both occasions they brought me in to SHOW me what was wrong while the car sat on the lift, then got everything done real fast and charged me way less than I expected on both occasions. I’m not a customer of Gary’s, I’m a client.

Car wouldn’t start and then was towed by the city when I was away. They let me tow the car to their shop after hours on friday and said they would look at it on Monday and call me. On Monday I stopped by to check in and the car was already up and they told me exactly what the problem was and a few hours later they were calling to say it was ready. They are honest and fair with prices, and really care about their customers.