Budget Self Storage

Great prices, clean safe storage and friendly staff.
Who could ask for more?
I checked the internet and called multiple counties. Marin, richmond and Sonoma. By far Budget self storage was the best priced.
I called and Samantha was so helpful on the phone. She reserved a unit for me for the next day. I drove to the convenient location and was greated by the manager. Hands down one of the nicest ladies I have ever met. She took me to the storage unit and I found it to be clean and well kept.
I read some crazy review about this place about rat droppings and rust. I think the person who wrote that review must be referring to another place. Unless that customer had rats in her stuff and was storing rusting and moldy I don’t know how she could be referring to budget self storage. Some people are horders and delusional. That must be the case with the review.
I happiy signed up for the unit and was given a free lock with 3 keys! Ive never had a starve place do that.
A+ in my books
To top it off I just received a handwritten note from the manager Janae M. thanking me for my business.

We have rented here twice over the past 2 years and have been very pleased. Manager is phenomenal and the prices are the most reasonable in the area. No weird contracts and very up front and clear about access hours and how to cancel if needed, nothing hidden. They even provided us a lock!
Would absolutely use again if I need another storage unit.

The manager called to resolve our conflict about the 15-​day cancellation charge, and restored my impression of this business.

I needed to store some furniture short-​term and I am so glad I found Budget Self Storage — the last of four facilities I visited in the area. At first I thought it was a little out of the way since the others are closer to a freeway exit but if you don’t need access to your storage often it doesn’t matter in the end. What does matter are the professionalism and benefits you experience that make storing here worthwhile. Janae couldn’t have been nicer or more helpful taking the time to answer all of my questions about the security, how to use my free lock, the hours, and how to make online payments. I was able to take advantage of a great special and also received a little toolkit and free lock with three keys :) As an example of great customer service, when I was sitting in my car in front of the office waiting for my movers, Janae came running out with bottled water. Bottom line: with their reasonable prices and wonderful caring staff, storing here is truly a «no-​brainer»!

It’s clean, well-​managed and easy. It’s a little bit out of the way, but the prices are very reasonable. Worth it for the the cost savings and good service.

Okay, got all of my bedroom stuff in the 4×6 space this weekend — two days after I initially told them I would be there. But my place was still reserved and they were still REALLY nice. Seriously, of all businesses I’ve interacted with, the customer service is the most kind and accommodating. And that’s basically because the manager, Janae Mitchell, takes care of everything there. I got the Unilocal special that’s advertised on here so it’s a really good deal too. With the $ 8-​a-​month insurance, I’m paying $ 37 a month for the next four months. That’s like crazy better than anything else I looked into.

I used their service for about 3 months while I was in between apartments.
I opted for their facility over closer ones just because it was cheapest (1^st month was a buck). I was REALLY pleased with the service during the sign-​up process+things went really well while I had my crap there. I liked that I was able to pay online. Big plus. Clean facility, well lit, easy access.
Turns out that I paid a month in advance somehow. Cool! I get money back. There’s the standard 4 – 6 week waiting period for any company to give you YOUR money back. Fine. I’ll deal. However, between my contact info being filled out on my initial application and it being entered in their system, the wrong address was input in the computer wrong. That’d be ok if I weren’t expecting money back. I gave my correct forwarding address while turning in my keys, but I’ve called a few times to verify that they have my correct address and to see when I’d be getting my money back. I keep getting very ambiguous answers. «If you gave us the correct address when you left, corporate will forward it their.» «I can’t tell you when the check was mailed out.» I’ve asked for billing info in their corporate office+they won’t give it up. So, I’ll have to wait 6 weeks to see if they actually corrected my address.
On a separate note: DO NOT USE GOOGLE MAPS/​MAPQUEST TO GET HERE. YOU WILL GET LOST!
I really like the storage facility as a storage facility. Wish I could get an answer on where my money is. Be sure to check all paper work+verify your address on their online system when using their service.
******** FOLLOW-​UP *********
Was contacted by higher-​ups after my review. The power of the web! He called me to straighten things out. Turns out there was an accounting glitch+I’m not actually getting a credit back. More importantly, he was receptive of my suggestions on how the situation was being handled with me+the local office. Really appreciate it+appreciate this company+will continue to recommend them. 5-​star upgrade!

so far, so great!
this is the best deal in the whole Bay Area. I dare you to beat it, or their level of service.
I spoke with Andrew (who unfortunately for you, and Budget Self Storage, is leaving for a new opportunity), who gave me clear information, a great deal, and let me know that he’d be there when I pulled in to walk me through the paperwork, etc.
After a little golf cart tour of the units, I picked one that was clean & the right size for my needs. Their current deal for an 8×15′ unit includes: a free lock, 5 moving boxes, a credit for the cost of your moving van, and ½ off your unit for 4 months.
An 8×15′ unit is costing me $ 62/​month. My U-​Haul cost about $ 115 (they only credit the cost of the van, not gas or taxes). Still, this means my first month is free, and my second month is only about a third of that. I pay month-​to-​month, and can bail out whenever I want (give 15 days notice — but no contracts). You don’t have to stay 4 months just to get this deal.
I got an inexpensive insurance deal for an additional $ 12/​month. It covers $ 3,000 worth of stuff no matter what happens. A lightning bolt could hit the unit, and I’d get paid. Not sure regular renter’s insurance covers on this level (includes earthquake!) Varying levels of coverage are available.
A very friendly U-​Haul center is a couple miles away on 23^rd St., so moving and getting the rebate on the van is pretty easy. This location is central to most of the Bay Area, and feels very safe.
I’m not sure why you’d want to pay $ 300 for the same amount of space in San Francisco, but if you do, go for it. Any buy me a pony while you’re at it.

This is probably the best storage in the east bay, the prices are great, the customer service is awesome. Deborah at the front desk was very friendly and helpful with all of our questions. They currently have a special which is also awesome. This is a safe location, and we’ll be very comfortable storing our things there until we purchase a home in the area. We have nothing but good things to say about this place.

This is the best sotrage deal in Richmond! And the managers are really friendly and helpful. The place is in a very safe area, but on top of that they have many security features, like cameras everywhere, a code to get in the gate, and infrared beams around the entire property. It is very clean and run very professionally. And they give you all kinds of free stuff when you rent from them (free lock, tool kit, boxes, truck credit to move your stuff in). I was able to just drive my car right up next to the unit with a big roll up door, and unload everything directly in. No carts needed, no stairs, no elevators! Super easy!

My goodness. From the very first telephone contact all the way up, so far, to my meeting and putting things in storage, I have been shockingly impressed at the professionalism, kindness, thoroughness and generosity from Janae and George of this business. If all businesses operated this way, the world would be in very good shape.
I love manners, competence, intelligence, integrity and professionalism. I have NEVER encountered this level of the above at any place ever, until this. If they stay this way, I will move in with them — they’re that amazing!

As a college student, I’ve used many storage facilities over the years. Budget Self Storage blew them all away. Not only are the manager and staff incredibly friendly, but the free stuff is super useful. The prices are unbeatable and the location is incredibly secure. There have been technical problems with the door and/​or the comm system every time I’ve gone to pick up stuff (hence 4 not five stars), but honestly by the time I leave I’m so satisfied that I pretty much forget any minor inconveniences that have occurred. Use them. Always.

After taking a hiatus from Berkeley over the summer, I needed an inexpensive place to store my stuff– so I looked online and found Budget Self Storage in Richmond. Although it wasn’t exactly where I live in Berkeley, it proved worth the drive. Great price for a clean storage unit, the best in the bay! And super helpful/​friendly staff. It appeared very secure, with cameras everywhere and electronically controlled gate.
They even gave me free boxes for my summer move! They come highly recommended in my book!!!

We used Budget Self Storage to store all of our worldly possessions, including our Toyota Rav4, when we spent a year abroad (we are academics). The staff there was extraordinarily helpful. They gave us tips for packing and storing that helped protect all of our items. We rented a Uhaul from them and that worked out perfectly. The facility is very well managed and the people are great. Highly recommended!