Best Western Executive Hotel

This is been some of the best service I’ve ever received was staying at the Best Western. The staff is kind considerate and extremely helpful. The weather is not conducive to go swimming and yet the staff open the pool at my persistence just so that I can sit there and get a cloud form. I recommend it to anyone who needs to come enjoy the Ambiance and the staff and have a great time.

Stayed one night my room was clean it smelled like old carpet some what. I loved the guy at check-​in Mitchell was excellent. Friendly efficient and even explained the local restaurants that gave us discounts with our room key. If I owned a hotel I would get him to come work for me fabulous. He is the reason for the 4^th star the hotel itself was a 3.
The wifi worked and I didn’t stop by breakfast. I did like that my room was stocked with plenty of towels already I hate when I have to call and ask for more.

My wife and I stayed here during a family holiday party. It was cheaper than the Embassy Suites, which is next door. I wish we had paid the extra money. We checked in and, well… that was it. Toilet didn’t fill tank properly and we had to manually fill the back in order to flush. The water ran all night and was to tired to even call the front desk. Basing it off of the lady that checked us in, I didn’t have high hopes that she would have been able to do anything. Next year we won’t be staying here. Good luck.

The TV is barely watchable due to being fuzzy. When I asked the front desk about it they claimed there was nothing that could be done about it. Wifi is slow to the point of almost being pointless. Rooms are standard hotel fare.

I visit Richmond several times per year (both on business and to visit friends & family). For our most recent trip this month (July, 2015), we were unable to find any vacancies approx. 5 weeks ahead of time anywhere in Richmond (except by the airport or a motel). Apparently there was a lacrosse tournament going on in RVA and most hotel rooms were taken. Typically, we stay at a higher end property like The Jefferson, Westin, or even the Hyatt in Short Pump. But, since this was the only option, we reluctantly made a reservation (I saw the reviews ahead of time). We arrived on a Thursday early evening and found the location just fine since we used to live in Richmond and were familiar with the hotel. The gentleman who checked us in was nice enough and honored our wish to be on a high floor and away from the elevator. We checked in and as other reviews mention, this hotel looks really old. Yes, the tiny lobby looks somewhat updated, but that’s where it ends. All rooms still have these dated wooden doors that look very 80s. We walked in our room and it was H-​O-​T! I rarely check into a hotel where they don’t have the air going in preparation for your arrival in the middle of summer. This hotel’s A/C’s are the old kind that are a unit under the window and man are they loud. The room appeared clean at first glance, but the furnishings were dated and the bathroom was one of the smallest I’ve ever seen (and I travel to Europe often for comparison). The sink is in the room and you can hardly get in the bathroom, close the door and sit on the toilet. In fact, others are correct when they say the bathroom is so small, the toilet paper hangs down into the toilet itself if you don’t be careful. Took a shower the next morning and while the water pressure was good, the tub itself didn’t feel very clean. Dark hair all over the place, including a chunk of it just hanging out on the curtain (see attached picture). It remained there the entire stay and housekeeping failed to remove it. That first morning, we heard a very loud noise in the bathroom and noticed the toilet was leaking onto the floor from the back. We reported it to the front desk as we left that morning. We returned around 12:30 that night and found the entire bathroom floor flooded with toilet water (see attached image) and the loud noise remained (apparently it had something to do with the toilet). We went downstairs, reported it AGAIN, and the woman moved us to the room next door in a junior «suite» (which just meant it had a dirty little sofa which I would not sit on). This time, the room reeked of strong air freshener. This is where we remained for two more nights until we checked out on Sunday. The maintenance man came up to the flooded room as we were moving next door and was fixing it. The next day I noticed large industrial fans going in the room because I guess the carpet got flooded too. Housekeeping in this hotel is super slow. We’d leave in the morning and see the carts in the hall, and they’d still be working on rooms late into the evening. We never used the free breakfast or any other parts of the facilities. This would never be a place I’d hang out much less stay unless I didn’t have a choice. Front desk staff seemed nice enough except the woman on Saturday night who refused to even look up (from her phone?) when we walked in that night. They didn’t ask how the stay was when we checked out on Sunday, which was a red flag to me (maybe they’re used to not hearing the best compliments??). Overall, this hotel is SO TIRED. Even the sheets and bed skirts have seen better days (see image of holes in sheets). The pillows were okay, but a strange Euro square shape. At least they weren’t mushy like most hotels. You can hear every single thing in the rooms next door due to joining doors. A group of young girls in the room next to us (from the Lacrosse tournament mentioned above) were SOOO loud on Saturday night well after midnight. We called the front desk and I believe they called the room, even though it didn’t really make a difference. Finally, we returned to the hotel late on Friday night and couldn’t find a parking space ANYWHERE… the reason? Apparently, the TGIFridays is a HOT SPOT on Friday nights and the hotel allows the overflow to park in their lot. We had to drive around for 10 minutes before someone left the bar and we could get a space way across the way. So ridiculous to have to go through that.
I’d never stay here again for sure, but I can see why those travelers who need a budget hotel would be okay with this place.

Why do smoking rooms exist, disgusting. Really booking people for a sporting event in smoking rooms. Air conditioner also emitting terrible smell.

Tried to get out of the cold, and away from the crazies on the road, was checked in by a guy named Christopher. Not only was he friendly, he insisted that me and my special gal go to an establishment called Zorba’s for dinner. The restaurant experience was so good, we got him dinner! He also gave my special gal some ideas of what to do while I was at work, he really made a difference during our stay.
The only real minus of this place was how miserable the rest of the staff seemed. The breakfast guy didn’t even say a kind hello, or good morning, it seemed as if we were a waste of his time, hence only four stars rating.

I wanted an inexpensive place to sleep for two nights while I waited for furniture to be delivered to my apartment. Given the price, I wasn’t expecting much but somehow this Best Western managed to fall lower than my very low expectations.
Checkin was a breeze and the lady at the desk was extremely courteous; so far so good.
The room was clean and there were no bugs. Good. And now we start to go downhill: the walls were so paper thin I could hear what was going on in the adjoining rooms and in the hallways. As my luck would have it on the first night one of the guests spent a few hours in the hall talking, presumably on the telephone. JOY!
Morning couldn’t come fast enough! On to breakfast! The breakfast room was very untidy, cramped and not well attended by the staff. At some point I had to hunt down a staff member to get more hot water for tea. Which brings me to the breakfast offerings: a choice between bruised fruit or green fruit, disgusting tea, chalky flavorless yogurt, cardboard-​flavored waffles… you get the picture.
The cherry on the top of this visit was the guy at the checkout counter having his breakfast. At. The. Counter. During the checkout process. Very unprofessional!
Takeaway: If you want a clean, cheap room AND you sleep like the dead– it will do. Otherwise pay a little extra and go somewhere else.

The only reason you would want to stay at this hotel is if you are trying to save a lot of money. Book it online, say through Priceline, and you can get a good deal. Other than that there is not a lot to recommend it. Just another foreigner owned hotel that cuts corners on everything. The «hot» breakfast is a joke. The rooms are filthy. I walked in my socks from the bed to the bathroom, and back, literally less than 10 ft. I pulled my socks off and they were black. The hotel failed to disclose that they were doing renovations when we booked, replacing the hall carpet, and the hotel was a disaster zone. No carpet in the hallways, industrial solvent smells permeate the building, and there is trash everywhere. Pretty much a run down establishment that puts no money into maintenance. I second another reviewers comments on the desk clerk Chauna. Very rude. She eats at the front desk and doesn’t even bother to clear her mouth when she talks to you. There are restaurants nearby, but here are also lots of other hotels. The wifi is very slow, but it is free.

I stayed at Best Western Executive for one night only. Since my husband is a smoker, we opted for an smoking room and that was a big mistake!
Omg, the room smelled so bad! You can’t open windows, not even in the bathroom, so you are stuck with the smell.
Beside the bad smell, the room is spacious and clean. There is a microwave and a fridge.
They have a big parking lot in the front and in the back of the hotel.
Free Wi-​Fi, free parking, free breakfast.
At first it seemed that the breakfast is going to be amazing. A lot of choices.
But… Everything they offer is super cheap. See through orange juice. The worst one I ever tried. The same goes for apple juice.
Since I don’t drink coffee, decided to try some hot tea. That didn’t happen, no hot water.
They have waffle maker, bagels, muffins, yogurts, cream cheese, fruits, cereal, sausages, gravy and more, can’t remember everything. Instead of having such a variety for breakfast, they should have only few things and make them good!
If you like barbecue, I highly recommend Famous Dave’s right next to the hotel, amazing!
We paid 65 $ for a night. Think that’s fair price.

don’t stay here, ever. we were meant to check in at 7pm. after a 14 hour drive, Chauna (the front desk monster) was rude as can be. our room took a other TWO HOURS to «clean» and then wasn’t even a non smoking room. she continually griped to the other employees that she was doing me a favor and this is why they don’t I favors… but all I wanted was the room I had booked a week ago. after obviously letting my guest and I know how much our situation was bothering her, we got into our sauna of a hotel room. it’s dirty. it smells. it’s stagnant. carpet is disgusting. smallest pillows I’ve ever been made to use. cable hardly works. refrigerator is warm. water has no pressure.
& I’m sitting on a toilet that won’t flush. fuck orbitz for even having this as an option.

Excellent front desk personell. After that, it was a unique experience. On first impression, I was impressed. The room was HUGE. Everything was updated. beautiful looking marble on the lavanette and bathroom counters. Obvioulsy recently renovated. however… Went to turn the light on in the bathroom, aparently it is the same old fixture that was in there from the beginning, and it didn’t want to come on until we tried a few times. Then… forgive me, not trying to make potty humor, but… The toilet was off center between the wall and the tub. It was so off center that the badly placed TP holder (closer to the rear of the thigh than the knee) actually hung over the seat, meaning you had to ride side saddle… C’MON!!! NOBODY NOTICED THIS BEFORE SIGNING OFF ON IT???
OK, so now that we have passed that, the bed was comfortable, with the exception of the teeny tiny pillows. Everything was as clean as you would want it to be and the continental breakfast was sparse but fresh. Only other item of note is there must’ve been a sale on 24″ TV’s. In a smaller room, it may not have ben so noticable, but everything else was so large, it was comedic to have to squint and watch TV. Would I stay again as somewhere this cheap (special rates for VCU students and family), yes, probably. The devil you know, right? At least it was clean. Happy hunting!

I stayed at this hotel for 3 nights while attending a music fest downtown. I got a great deal on Priceline and I will say that it was a steal. Usually, when I’m traveling out of town, I’m the kind of person that will make sacrifices to save money, so that I can spend money elsewhere (great restaurants, shopping, drinking, etc) in doing that, I don’t really care if my hotel room is top-​of-​the-​line. All I am concerned about is somewhere clean to sleep and get ready for the day.
If that sounds like your style, you will be extremely happy with your choice in this hotel. Not only is it clean, but its decorations are updated, and it is spacious, including a desk in the room. There was a new and polished mini-​fridge as well as a microwave in the room for those who love midnight snacks or a cold beverage at their demand.
Perhaps the best thing about this hotel stay is the FREE breakfast. I mean really, for the money, you really can’t beat this continental breakfast. Most hotels ‘continental breakfast’ consists of sugary-​carb overload-​hell. This place really set it off with actually somewhat nutritious and substantial breakfast items like: sausage and gravy with biscuits, hard boiled eggs, AND quite possibly the best part… the make your own belgium waffle station. And of course they had all the regular continental breakfast favorites like bagels, toast, english muffins and cereal.
The staff here was pleasant and sweet, my stay was a great success and I will be back… for more free waffles if not for anything else!

Friendly staff, but our experience was not a whole lot better than camping. During the night we had a choice between noisy cycling heat or being chilly. The hot water never got above warm, and one look at the breakfast selection sent us to a local diner. I didn’t pay a lot, and I didn’t get a lot. Oh, well.

I dont have anything too good or too bad to say about this place. Was here for 5 nights for work. My room was fine. There was a spilled container of chicken strips and fries on the floor outside my room for a day. Its a little older but the rooms are more updated.
The beds were cozy and I liked the cable channels. Tv was a little small but doable. Breakfast was average. 2 of my co-​workers had to change rooms cause their ceilings were leaking on the 4^th floor. I was safe on the 2^nd. Staff was nice to us.

Needed a hotel last minute for my HS reunion and found this one which was nearby and still had avails when all of the other area hotels were booked. Named my own price on Priceline and got this for a great deal ($ 45), so no complaints on the price. The hotel is behind a TGIFriday’s and doesn’t have much in terms of scenery, but is located on W. Broad St. which is in the heart of all the action and made getting around and getting back to the hotel a lot easier. Unfortunately, because I booked at the last minute, I had to take a smoking room on the second floor which smelled awful. It also looked like they tried to do some renovating, but there were large holes left under the sink and above the showerhead a result. In addition, the sink wasn’t in the bathroom, so it was weird having to come out to wash your hands or do anything. Cable and WIFI were easy to access and there was a pretty good, free breakfast offered daily. The bed felt awesome and the staff were friendly and willing to help out with everything from getting new keys to calling a cab. My only hope is that they get the place renovated enough to earn its 2 ½ rating. On the way, but just not there yet.

Stayed here 5 nights, met my expectations for this hotel rating, only thing that needs upgade is the carpet, i kept my shoes on, everything is upgraded and nice, wish the flat screen is bigger, this was a great deal for $ 60 – 70 per night. If im back in thre area, i will definitely stay here again, FREE WIFI.

Rather a bland journeyman-​like motel, Nothing to recommend it but no major complaints. The staff at the main desk is cool to customers and the housekeepers speak ZERO English. The a/​c damn near froze us on the low setting. Only inside rooms so one or two doors serves the entire place. The TV cable service is still fuzzy, but watchable but the TV is a nice flat screen. The $ 50 – 60 bucks per night noted by reviewer Juan seems to have crept up to the $ 100 per night we paid. There are restaurants nearby– within walking distance and even a Kmart. Beds and pillows are good. The room doors tend to slam and if you want to sleep, beware of late-​night partiers.

Pretty good deal if you book it online.
It’s like $ 50-​$ 60 bucks a night so don’t expect the red carpet to be rolled out and swarming with the paparazzi for your arrival. It’s a clean hotel, the rooms are pretty nice for the price, and they are conveniently located next to the freeway and a TGIF’s. Free internet and plenty of parking were a nice plus.

standard business hotel.
room was clean but REALLY cold without the A/​C even running. TV was old and the cable was very fuzzy. shower took, literally, 15 minutes to get hot. plan accordingly. continental breakfast was ok — nothing special.