Regal Cinemas Richmond Town Square 20

I really hate coming to this theater because of the area it is located in and the population it attracts. I barely come here but when I do it is because it’s the closest theater to most of my friends so I make an exception.
Most of the employees act like they’re doing you a favor by selling you tickets and concession items. Service is super slow. I think we waited at least 15 if not 20 minutes for pretzel bites last time.
Theater itself is nice and big but not well maintained. It could use a deep cleaning one day.
Again, I will come here for my local friends only– otherwise I would avoid.

They need new seats. They are old, tired and beat up a bit. The plus side the seats recline a nice amount. The row in front of you could offer a little more distance but not too bad.
Temperature of Theater not bad (much better than Willoughby Commons)
Other than that sound and screen were really good. Not amazing our notable but solid.
Not Willoughby Commons is a much larger Theater in a much better neighborhood. Overall the place is higher end except they seem to insist on keeping the place and an uncomfortable 80+ degrees. At the very least high 70’s and I just can’t stand it. If you are one that needs a steam room to keep warm then that location is just right for you.

Totally dysfunction … Long line and not enough help … Everyone is slow to service at this movie theater. It used to be so much better

Had a pleasant visit here. It was pretty nice inside, due to the fact that Richmond mall is kinda dead now. The place was kinda small, after we got our tickets, we waited for the other half of our group, but there was like no room so we basically stood in the middle of the place and rude people passed by wrestling their way through. The good thing was that, we got free admission tickets, due to someone who passed out or something inside the theater room that we was in.

I currently live around the corner from this theater and my last visit was on Valentine’s Day 2015 to see 50 shades of grey with my boyfriend. I have been going to this theater for years since childhood and I use to work there in high school but it was owned by a different company back then but anyway, I have alway had on service from here teenage kids mostly work here and aren’t always very professional and kind of ghetto.

I had a few hours to kill when I got to Cleveland and couldn’t check into the hotel yet, so I decided to take myself to go see «Inside Out.» Fandango found me a lunchtime showing at this location, so I headed over.
There’s nothing wrong with this theater, but nothing spectacular either. There’s plenty of parking. The employees were friendly. The floors could have been cleaner, but the bathrooms were all right. Matinée tickets were cheap, but drinks were expensive. The seats themselves were pretty comfortable, and the screen was big enough to do the job.
Nothing to get super excited about, but it serves its purpose quite nicely.

Huge screen, and food just like every other movie theater. It’s a Regal Cinema and high-​quality so there really isn’t anything to complain about that is done better at other movie theaters. I recommend it!

This is a solid theater… I was actually very pleasantly surprised when we walked in and the lobby was well-​lit and inviting. Everyone was very friendly and helpful in finding the correct theater and seats. The popcorn was fresh and delicious (definitely not stuff that had been sitting there for hours), and the medium pop is about a gallon! The theater in which we saw the movie was spacious with comfortable seats and plenty of leg room. The movie was played with good sound and image quality. I made a stop in the restroom on the way out, and it was massive and very clean. That is definitely a plus since many people tend to flock there after drinking the enormous drinks from the concession stand. Definitely a place I would not mind visiting again for another movie

Just like any movie theater their snacks and drinks are overpriced. I went here for the Horrible Bosses 2 screening with one of my girlfriends. The movie theater is quite small and the chairs do not recline much at all. They looked up to date when you first walked into the movie theater but once you got inside your assigned movie room, it was not that up to date.
After experiencing the AMC theater in Brookpark and Cinemark in Valley View, they have some competition. All the chairs seemed to be intact which was a good thing compared to Shaker Square’s movie theater which has a lot of duct taped chairs. The seats were comfortable but I feel like it is not very heavy set friendly for you will probably start rubbing elbows against the person sitting next to you. The cup holders provided for the customers were also available in each arm rest like any other theater. And last thing I wanted to comment on was the amount of leg space you were provided while seated. There was enough room to stretch your legs if you are as short as some people but there was not enough maneuver room for people to walk past to get to the middle chairs. So you will have people rub up against you to sit closer to the middle if you happen to be at the end. Overall this was a nice and clean movie theater with plenty of clean bathroom stalls for you ladies!

I had a good time. Went for a private screening of a soon to be released movie. Seats were comfy, very spacious and they reclined, there was so much leg space, I was surprised. I was happy with the cleanliness of the theatre and not to mention the popcorn, It was great. I ate it all before the movie even started… lol. There was a huge line when we got there, however we walked right to the front and were seated, it pays to know people. I visited the restrooms after the film ended, they were very large and not to mention.clean. Very impressed.

Went here for a movie screening and the first thing I smelled when I walked through the door was not the aroma of fresh buttery popcorn, but an aroma of urine!!! I mean when is the last time the rugs were cleaned here or the seats deep cleaned?! If this was a review for the movie I went to see there would be five stars and I so wish they would have picked a better movie theater for such a wonderful movie. The seats were uncomfortable and everything was way too high for this theater, not to mention that I left and came back to get popcorn and there was a good 20 minute wait in between and they still hadn’t made fresh popcorn and there were tons of people in line. This places needs a good make over.

Not a wide variety on the menu but everything was fresh and in large portions. Movie theater is small and needs updating but the sound and picture was good. Staff was nice and friendly. Overall I was happy the fact that I enjoyed the movie made it all the more better.

This cinema is bare minimum. If you compare it to the dollar theatre, it’s a palace. If you’ve been to some nicer theaters, like the ones in Independence and out of state (especially Texas) this is mediocre. Ticket prices are about the same, but in this theatre, you get less bang for your buck. First, it’s attached to a mall (a baaaad mall). The parking is plentiful, but don’t park in the front, park in the huge lot behind the theatre. It’s ok. The snack bar is hugely overpriced and offers nothing you can’t get for $ 1 from the dollar tree across the street. The popcorn was not fresh, no one was making any, yet it was being sold from a giant warmer… anyway, it didn’t look too good. We skipped the overpriced stuff. Anyway, we saw The Desolation of Smaug here and there were six people in the theatre (one who sat in the front and texted the entire time.). Oh yeah, and the chairs were awful!

This cinema is not great…
The positives of this cinema come from the fact that it is quite large. Consequently, they show a variety of films, even after they have left most other theaters in the area, and they have a lot of showtimes. The auditoriums have chairs that recline, which is nice, but also pretty standard for cinemas built around the same time.
There are several negative points about this cinema. One is that that tickets and food are ridiculously OVERPRICED. They probably are the most expensive cinema in the area. The popcorn here is anything but fresh, and certainly not worth the price you pay for it! Secondly, I find that that the restroom here is not very clean. Thirdly, this theater attracts younger patrons, who are generally pretty loud, usually texting, forget to put their phones on silent, etc… which definitely detracts from my viewing experiences.
Unless you want to go to a film that has left all the other theaters in the area, or if you want to go to a showing at an odd time, avoid coming to this cinema.

This is a solid theater. Lots of good parking and cheap ticket.