AT&T Authorized Retailer

We just relocated to Richland and I wanted to change our numbers to reflect that. I was completely impressed with my experience! Rafael (Store Manager) was the one to help me. I was a bit frustrated with a previous AT&T experience and was in a bit of a hurry, so I can’t say I was overly personable when I walked in, but that all changed as I was ready to hurry through and move on and Rafael took time to really say hello and connect. I found myself way less frustrated, way more open to talking about my recent experiences, etc. A hand shake, eye contact, polite and personable conversation… it was EXCELLENT customer service and I really appreciated it!
He was knowledgeable about what I needed and when he didn’t know the exact answer, he took time to call himself and instruct me how to get what I needed done. I appreciated him going the extra mile instead of just sending me off with another errand!
I came back this evening to share feedback with the advice he gave me but I was greeted and helped by a different employee. I really wish I had gotten his name! I didn’t feel like we needed to go over my account, but he did offer to do so with the information I provided. I’m glad we did. I’m sure the manger will be able to tell who I’m talking about, but I will say that this person was the type to be present every.single.moment. He cared enough to take extra time to look for things I did not know I needed to ask about. It made a difference in the decision we made. He was very helpful and professional.
Where I used to live in Olympia, I’d get so frustrated going into the AT&T stores and just felt like a number when I walked in the door. I did not feel like the staff was overly friendly. I did get good service there once in awhile, but I rolled my eyes more often then not. This was a completely different experience! I feel confident that I can get the consistent polite help and answers I need and I really appreciated that as a customer.