The Home Depot

You can’t beat prices at Home Depot and the proximity of this one makes me a frequent visitor, probably too frequent. I never have a problem finding someone to help, but they always seem to be in a rush and are on their way to something. The teamwork from their, «Let’s Do This» slogan is lost because of the limited time for their staff. When I do find someone that can talk about a project with me it’s seldom I feel that they are more knowledgeable than I am after 30 minutes of google searching. Ultimately it probably costs them a lot of money, mainly because I will just buy whatever I think I need or what might work then bring it back. Wait, maybe that’s the plan the whole time… I buy too much, bring it back and buy even more, then back again until eventually they get all my money! Well done, Home Depot, well done…

This is the original review I wrote for them a year ago: They have a good selection of things that I need in general. The employees have been helpful, and they seem to know their stuff about handy work. I can always trust them to give me suggestions on what tools work best for my handy projects. I’ll continue coming here when I need something they have. I’m a happy customer here.
Update: I am sad to say that I must knock down a couple stars. I bought home windows from them them and had them delivered to my house twice. Both times, a window came to me with a crack. The first time, I was able to go back to the store and exchange it for another one without problems. The second time, the cashier gave me a bad attitude and refused to let me exchange and refused a refund. The manager also was rude.
For my other home and garden needs, they are still great. My original review still holds true. Unfortunately, their delivery and customer service need some improvement because they have taken a decline lately.

I am reviewing our Home Depot flooring order and installation through this Richfield store. I think they should not even offer this service based on how poor our experience has been.
The communication has been awful. Each step of the way — picking the product, order, delivery, install measurements, and the actual installation — involves speaking and coordinating with a different person, department, or company. Getting a call back and getting a consistent message from each person involved has been difficult.
Currently we are in the midst of the installation and it has been one miscommunication and delay after another. They ended up needing an additional product for the subfloor that wasn’t initially estimated for and they are floundering as if this has never happened before. We lost and entire day of forward motion in making phone calls because no one was calling us back or moving forward with our desired solution and product. For example, we had to provide the flooring install coordinator with the phone number of the installer that they hired.
Overall, we are very, very disappointed with this experience and wish that we would have gone with any other company. They are very unprofessional and disorganized.

So… I am giving my Home Depot in Richfield 5 stars. Everyone in all the departments have always been Awesome. Exceptional service from the Pro Desk (Paul, Doug and Jim) and my favorite cashier Lori. It’s great to be able to do business with a big retailer that works hard for their customers.
Keep up the good work everyone; you’ve gone above and beyond.

I know to some that 5-​stars might be a little too generous for a Home Depot, but I believe this location deserves it for their service and also their selection of products.
I’m in the middle of a redecorating a number of rooms in my house which means endless trips to the hardware stores. While Home Depot’s prices are a little bit higher than Menard’s, which is also fairly close to where I live, I’ve HUGELY appreciated Home Depot’s customer service. Bulk majority of the time I’m in, I’m asked a handful of times through the various departments, if I need help finding or needing assistance with anything. The last time I was in, a couple of days ago, I was even asked the moment I came through the entrance. This simple question speaks volumes (when I’m at Menard’s I’m generally hunting down an employee and end up getting a schmarmy (it’s a real word… not really) answer from some teenage or college-​age employee.
When I was in to buy a sink for the bathroom last week, 2 of the Home Depot employees offered a hand to load up the sink and have it waiting for me at the check-​out so I could shop more freely. Again, simple gestures that SHOULD be the standard for all retail outlets, but has seemingly disappeared especially in the big-​box stores… except for this location; their service is great!
And for full disclosure, yes, there have been times when the store has been busy and everyone needs assistance where I just simply have to wait.

Tool rental is a joke. I called them to verify they had a trencher. First I was put on hold for 25 minutes, then told yes the trencher I needed was available and working. Called back a few days later to ensure it was still working and came in the next morning to pick it up. Where I was informed that the trencher I had called twice about was NOT working. Complete waste of my time.

Bought a new house in 2013 –so yup, we’ve been pretty much hitting up all the Home Depot’s regularly. This one more than the others due to close proximity and being right next to a Super Target.
They have everything else that every other Home Depot has; other than… more Home Depot associates trying to get you to buy special services.
Man alive, it seemed like everytime I would go down this one aisle it was like the same sneaky-​sneaky guy was always there to try and sell me. (I get it, i get it… services are profitable in retail; but sometimes (most of the time) I just want to shop and not be «sold».)
Hit and miss when it comes to finding help here. Sometimes it seems like you have to wait a super long time for an Orange Apron to help you. And sometimes they’re immediately there.
Large parking lot — never an issue there.

It’s a home depo. If you don’t know what you are looking for, people that work here don’t either. Great place to get all your weekend warrior needs. Always leave happy. Workers know there stuff.

I’ve been generally pleased with service at this Home Depot. People are generally really knowledgeable (or know how to find the guy who is), and they seem to care about solving your problem. I had a guy in plumbing help me find the right stuff for an IKEA vanity for about 15 minutes — all for a purchase that ended up being like $ 3.
This is my go-​to home store, with only a couple exceptions:
1. Outlets/​Switches — I do not care for Leviton, and they don’t carry Pass and Seymour. I prefer Menards for this.
2. Trees: I bought a tree here, and regretted it as soon as I got it into the ground. Three months later, I’m still struggling to try to straighten it out. Go to a legitimate nursery; the cost difference will be money well-​spent.
But I can say that I’ve had great experiences with lumber, painting supplies, lighting, electrical (except switches/​outlets), tile and supplies, pest control, key cutting, and other (non-​tree) garden center offerings.
One other major gripe is that they’re very pushy about selling their professional services. In my opinion, they’re a rip-​off. We had a very bad experience with them trying to central air (bid was 50% higher than the one we ultimately chose, for a system that was not compatible with the house anyway, and they pressured us to sign a contract same-​day). But the solution to this problem is easy: when they ask if you’re a homeowner, just say no!
Car parking is ample, and they have a so-​so bike rack near the main entrance (big, but a bad design). Decent access to 14 bus and 515 bus, although it’s kind of a hike from the bus stop.

Consistently bad service at this Home Depot. Current project has me on my third trip here to get the right pieces because the sales staff don’t listen to understand what I’m looking to do, so they send me home with the wrong stuff. Been here now for almost 20 min without seeing anyone in the department who can help me.

Home Depot is your go-​to store for your home improvement needs. I usually go here if I want to avoid the hassle of not being able to find something at my local Ace Hardware or Menards. Lots of product to choose from and very spacious.
CONS: HD’s pricing can be higher than their competitors, so in some cases you’re paying for the HD brand. If I know I can get the same product cheaper i’ll just go to Menards. I also wished there were more knowledgable employees working at HD. Whenever I go to HD I invariably ask someone a question only to be met with that blank deer in the headlights look. I know I can’t expect a seasonal part-​time employee to be well versed in home improvement but even a little knowledge goes a long way. If someone can’t answer my question I would at least expect them to direct me to someone who can. I’ve let this store feeling frustrated by the lack of help on many occcasions. Conversely, i’ve had great customer service visiting my local Ace Hardware where all of the employees are able to answer my questions or at least help me with what I need.
I’ve also had some of the same bad experiences that some of the other reviewers have had, namely, being ignored by employees. I’d be searching for something and I might see two employees milling around and chatting, but none will bother to come over and ask if you need help. Or, an employee will see you coming and walk in the opposite direction as if they’re avoiding you. Here’s a tip to the HD employees: if you see someone with a shopping cart in an aisle it usually means they’re there to buy something. Some shoppers know what they need and where to find it, but most of us don’t.
Overall i’d rate my HD experiences as being so-​so. They usually have what I need but their customer service is horrible. It’s almost as if you only need a torso and limbs to get a job there. If you want good customer service i’d recommend a smaller store like Ace Hardware, but if product availability is your biggest concern then HD is your best bet.

5 stars is for Jeff, my all-​time favorite Home Depot employee. He basically became my temporary adoptive dad for the afternoon while I tackled a plumbing project (I have a great dad, but he isn’t a professional plumber like Jeff). Jeff guided me through my 4, yes 4, trips to HD that day. BTW, the 4 trips were no fault of Jeff’s, merely my lack of patience and careful observation. Seriously, ask for Jeff by name. You won’t be disappointed.

Thanks for being open on Easter Sunday so we could get some much overdue painting done since nothing says Alleluia like painting your guest bedroom.
We like this Home Depot on non-​holidays as well. We’ve always had good luck getting our questions answered and finding what we need. Location is very convenient too.

I finally bought a bunch of plants (it’s only been, what, six months since we moved into our apartment and I said, «We should get some plants?»).
I was holding out to go to a local garden center, but two weekends ago I broke down and realized that it just needed to happen NOW. Our windowsill looked pitiful and the spring fever has inspired me to be an extra good mother to my plants.
Nobody bothered me while I picked out my plants in the indoor plant section. Nobody said hello or offered to help me either, but I didn’t need any help so I didn’t mind.
I like that they have the whole indoor plant area so I’m not wandering around wondering what I can keep inside and what I can’t. They also have one of those scanner app codes on the plants where you can find out more detail about their care on your phone. Then if you lose the paper info, you don’t forget what your plant is or what to do with it.
I found a pretty gardenia, a jade plant and a palm that all look very healthy. I also bought some of those little trays there to place underneath the plants and was tempted to buy this big ceramic pot for the gardenia. I’m assuming that under my constant care, it will grow to be a huge tree. I can’t be certain, so I didn’t buy the giant pot for my mini tree.
I’ve stopped in here for little things every now and then and I can’t say they are the most helpful or accessible at this location (you sometimes have to hunt someone down). That could be improved, but all in all I’ve had good experiences.

I’ve had nothing but oustanding service from this particular Home Depot. Buying a house in September has made me a regular over the past few months. Every time I step into the store someone is right there asking what I need. If they don’t know where to find it, they’re on a radio immediately getting me an answer. More often than not I am accompanied by a HD employee to the exact aisle, making sure I found what was on my list. After accumulating hundreds of dollars worth of HD gift cards over the holidays it looks like I’ll be back again and again getting the finishing touches done at my home.

I will never shop at Home Depot again.
I rented a steam cleaner at the Richfield Home Depot. Long story short: I got it home. I had stained the backseat of my car. After a phone call to Home Depot about that issue as well as other issues with the cleaner (it was broken and hadn’t been fixed before they rented it to me), I brought the machine back.
They had me fill out a claim regarding the stained upholstery in my car and seemed preoccupied with the fact that I am unmarried. The claim was sent regarding my car. I’ve attempted to contact the person in charge of the claim with no luck. No one will return my phone call. I’ve waited for two and a half weeks. I’ve called Richfield Home Depot, and the managers there are also unhelpful and say the issue «is out of their hands.» I’ve called Home Depot’s national customer care line who said they would call the claims department and would leave a message for me. No one has bothered to call back.
Terrible, terrible, awful, horrible experience.
Even though Home Depot is close to my house, I will drive the extra miles to go to another home improvement center.

This was the worst Home Depot I’ve ever been to in my life. I will preface this review by saying we were two girls in their mid-​twenties and that I am now boycotting ANY Home Depot. I will go out of my way to go to Menards, Ace etc. from now on.
The employees were unhelpful and sexist. We were continually passed of from person to person because no one wanted to take the time to help us themselves. We were not taken seriously, and one gentleman even called us ‘girls’. Finally a woman (who we weren’t even sure really worked there she was so weird) helped us find the right type of wall anchors we needed. Instead of looking at the screw we had and telling us what would work, she told us that our hardware sucked and kept repeating herself over and over again like we were stupid.
While I wasn’t quite sure what kind of wall we were drilling into, or that we should have bought a drill bit in order to use the anchors, these people assumed that we had no idea about anything and that we were basically a lost cause.
This review may be a bit of a rant, but my first thought after I left the store was «I need to go review this s**t hole on Unilocal asap.»

I went to the store to look for paint and the employee there Jeff B, was so help full. This man went out of his way not only to help me find what I
Was looking for put went out of his way to explain to me the difference between the paints that I was looking at and what they are used for. I was so impressed by Jeff that I sent a letter to the store manager.
P.S he also is great with pluming. I guess he worked as a plum-​er for over 20 years…

I’ve had some horrific experiences at Home Depots in the past, but like the masochistic idiot I am I kept going back.
No more.
This store put the final nail in the coffin. We were looking for some help in the pipe fittings area. Employee comes by, I try to flag him down, get a sideways glance from him, and he WALKS AWAY.
That is the point where I dropped by basket on the nearest dryer and walked out forever.
I hope this place burns down. That is how much disdain I have for Home Depot and this location in particular.