Papa Murphy’s Take ‘n’ Bake Pizza

This is the worst Papa Murphy’s I have ever been to. On Halloween, it was out of control. I figured it was the day. Manager was rude to both employees and customers. Today is not any better. Eight other people are ahead of me and last person that came in was told it will be 28 minutes. It isn’t even 4:00 on a Friday afternoon. Once again, the manager is a jerk. I plan on letting the corporate office know. They don’t even deserve 1 star. I feel bad for the employees.

So I’m cutting some slack because it’s Halloween night. However, they can’t blame it all on the rush. They have four people making pizzas; it looks like two senior staff and two junior.
One of the junior staff keeps dropping tickets and then can’t figure out which pizza belongs to which order.
The second junior can’t read tickets. One ticket said no mushrooms, and he added them. Another said no olives and he added them. So they have to finish making a pizza that doesn’t belong to any order.
One manager is barking out criticisms to the crew in front of all of the customers, while the other one is singing songs.
It’s quite the dysfunctional and less-​than-​professional production line. It took me 30 minutes to get that darn Jack-​O-​Lantern pizza I had to have, so it better be worth it.

Something is wrong here. Manager (at least I think he is) is condescending to employees. In response, the employees are indecisive and look like zombies. They’re putting out 1 pizza every 10 minutes with 10+ people waiting for their pizza. The franchise owner or corporate needs to investigate ASAP. This is a poor reflection on the Papa Murphy’s brand. I love Papa Murphy’s and frequent the St. Louis Park store often where service is typically great. I stopped here only because it’s on the way home from work.

This place went through a phase of being so painfully understaffed it barely functioned. More staff now, but still terrible customer service. The man who appears to be the manager is condescending to the staff — no wonder staffing is such a problem here. Good pizza though!

Always pleasant people when I come in. It’s always nice to talk about other topics than what the business is offering. They know how to have a conversation, which is definitely a plus. Great product. Evan is always a good character when I come in.

I always get great service at this location. The employees are very friendly and keep you entertained. I have never had a bad experience. I go out of my way to go to this location over some of the others just for the personalized service.

Pizza is good. Woefully understaffed. Had to wait 25 minutes for a carry out pizza. Hmmmm

Love the pizza but do not expect fast or competent service at this franchise. Staff isn’t able to process coupons or –move quickly– on a Saturday evening. Yikes!

Ok. So I love pizza. There really is nothing better or more convenient. The pizza itself was great. Hawaiian w/​extra sauce. Perfect.
I tried ordering online and I wouldn’t call it painful but it wasn’t convenient at all. Save yourself at least 5 min and just call. When I went to pick up the pizza, a kid working there seemed to be confused that I had ordered online and he didn’t believe me. He eventually found my order and told me that it’d be a minute. I watched 3 people come in, build a pizza, pay and leave. Then a different employee came up to me and asked if I wanted something. I had to re-​explain my story. She found my pizza waiting on the counter. She didn’t get my frustration that I had been waiting for a half an hour for a pizza I ordered online. I demanded compensation for the poor customer service and left with a free pizza.
I would have given it a 1 star based on customer service but I bumped it to 2 because the pizza was pretty tasty

Sometimes I get lazy and don’t want to cook, but the family still wants to be fed so I turn to Papa Murphy’s. I probably end up coming here more than I want to admit.
I love this location. Even when they’re crazy busy, the employees are hilarious. They are friendly and make you feel as though they actually enjoy their job. They do a nice job of spreading out the toppings over the entire pizza instead of just dumping a big lump of it in one spot because it’s faster. I’ve never had a bad experience here. They always get my order correct, even when I do substitutions of topings.