Toyota of Richardson

I visited Toyota of Richardson several weeks ago and I appreciated Robert’s help in the car buying process. Pleased with the outcome!

I can’t say enough positive things about Toyota of Richardson and the service department. We have purchased 3 cars from them over the years and recently we needed to bring in our daughter’s Corolla for the the airbag recall. She was only in town for a few days and the service department was able to accommodate us and quickly get the work done! Thank you so much!!!

Went in last week and was greeted promptly by Jamal Cadenhead he showed me several cars and although I did not end up with any of them because I am so indecisive. he was very patient, friendly, and answered all my questions the entire time. when I do figure out which type of car I will get I will return to Toyota of Richardson and give jamal my business

For service, see Alan B. for 5 star help. I’ve dealt with others there who were ok or pushy, but Alan is, dare I say, trustworthy? I live in Austin, and I time my service for when I visit my dad basically because I trust Alan not to overcharge me or give me the run around. I cannot say the same for Charles Maund or Round Rock Toyota. The latter tried to charge me $ 70 for one headlight on my Prius. Alan charged me less than $ 10. He will go above and beyond to take care of you and your car. Finally! I found a Dealer Service agent I can trust! That sounds like an oxymoron, but it’s true!

What a crappy used car sales organization. David Dleozier «I’m the Used Car Sales Manager I sit in a glass office!!» lol… where are the 2015 Tacoma matts that were supposed to be in my deal… 21 days ago… nobody has called me. You are the «used car salesman.»… and if you think I give a care about the matts or $ 200 that you thought you were so glib in throwing out there, you’re wrong. I don’t care. i just made that ten fold while typing this… But if this post stops 10 people from buying from your company then good.

The one time I had my wife take my 4Runner in for service they try to hit her with $ 3300 in recommended repairs. I brought it back same day same advisor who put the car on the lift to inspect these specific items (drive belt, timing chain, water pump) and agreed nothing was actually wrong when we looked at it together. This is after she waited 3.5 hours for an oil change we had an appointment for. Meanwhile, two different new car salesmen are calling my wife suggesting she come trade it in on a new car. So, they write inflated service tickets for issues that don’t exist to try to push you into a new car purchase. Unreal. Never going back to see these failed con artists.

I have purchased 2 new trucks from them in the last 3 years. After spending 5 hours there’ll the 2^nd truck I was exhausted going through the ridiculous sales process. Most of you know what I’m talking about. It was late at night truck is brought around everything seems fine. About two days later I see a small cut in the leather seat in between the door and the side of the seat very small but as years go by it will get bigger. I text the salesman he said no problem bring it to the dealership. I call and make an appointment show up. I tell the service department what’s going on he says ok. I get a call saying warranty will not cover it, well I knew that that’s why I gave him the whole story turns out the salesman is no longer with the company now go figure. I text the salesman he gives me a name Jeff Skolnick I go by and see Jeff after multiple calls and no return. He says no problem I’ll take care of it gave me his number. He said give me a day or two so I can set it up with leather guy I’ll give you a rental and so on. I give it a few days call at least 7 times Voicemail every time. No call back. Stay away from this dealership there are so many out there pick a different one. Once they sell you a car they could care less.

When I bought my Prius in 2014, I was excited. Finally, a car I can be proud driving, and an extended coverage warranty (free oil change and tire rotation for 5 years? Yes please!)
Up until now, cashing in on my extended warranty has been a breeze. Toyota of Richardson was fast enough for me and close to home… until today. I am busy, just as busy as anyone reading this I’m sure. I scheduled to have my car serviced at 11am today, my only day off until next week. The people did not seem to bother even looking up my info or appointment, even though I gave them my name and said I had scheduled an appointment. The service guy that took my car (Easy was his name, I think) was very nonchalant, jotting down minimal information from me and then saying he would call when it was ready. I am expecting an hour wait time tops, seeing as I MADE AN APPOINTMENT, and yet 3 hours went by with no call.
At that point I called and asked about the status. «Oh it’s ready now.» the receptionist kindly informed me. «Oh. OK. I will get a ride there now.»
Fast forward to picking up my car, the lady at the desk sweetly chirps out «$ 50 please!»… «I tell her wait a minute. My services are free. She checks with another woman in the back. The lady from the back walk around and let’s me know I have an extended coverage warranty. «Yes I know. I made an appointment under my account with my warranty.» She says okay and tells me to let them know when I get there next time. «Sure.» I am very irritated.
«Also we only did an oil change because we didn’t know you had the warranty. You get a tire rotation, too» ABSOLUTELY GREAT. «Let us just call your service guy (again, his name was Easy)»
EASY IS OUT TO LUNCH. GREAT.
The lady at the front desk got someone else to take my car right away and told me it would only be 20 more minutes. I write this angrily from the waiting room. 4 hours of my day have been wasted because EASY could not call me when my car was ready, nor could he stick around long enough to get the appropriate information. I understand people take breaks and get busy and forget things, but to add insult to injury, I saw this guy greeting his friend who came to visit him at work as I was walking in. While waiting for my ride in a grassy area 30 minutes later, I saw him taking his friend around the car lot out back and showing him all the cool ones. Funny enough, they both turned and left when I stood up and they saw me. And then when I return for my car nearly 4 hours later, he isn’t even here. Maybe I am drawing the wrong conclusions here, but all in all I feel like my time was wasted.
Not just wasted, but wasted without care or consideration. I have ONE day a week to get all of my errands and house chores done. It is such an irritating and blood-​boiling waste to be stuck in a waiting room 4 hours past your appointment time. I will never use this service center again. I would rather make the extra trip to another location than waste my time here.

Why should it take more than 3.5hrs to do an oil change when one has an appointment, this place is a disappointment

Shout out to my master salesman Drew C. This gentleman is a true professional when it comes to auto sales. He didn’t give me any crazy pressure pitches and followed up when it counted. I enjoyed his great product expertise and he was incredibly helpful with the research phases of my shopping. I recommend anyone shopping for a Toyota to look him up before going anywhere else.

I should have known better. Honestly, I should have.
I went there to the used car center to replace my truck. Knew what I wanted, and wound up in a two hour time sink leaving after waiting quite some time for the sales guy to make a copy of his offer.
Rather than kvetch, let me offer suggestions.
1. Get some sales dudes with a positive attitude. I’m not a sales guy, but I work with them. The sales guy assigned to us didn’t seem to be interested in working with us. Sure, It’s the end of his day, but if that’s the case, get us a night shift person. An affable, people person one.
2. I was looking for a very specific car — A Scion Xb to be exact. Sure, show me alternatives. But alternatives in that class. A cooper mini? Sure. A RAV4? Sure. An ancient Lexus with bald tires, no thanks.
3. If a couple shows up to look at a car, a 50 something couple, never ever suggest a minivan and certainly not a Dodge Caravan. I was a field tech for years. I have a loathing of Chevy Astros and Dodge Caravans that few can understand.
4. Don’t disappear. We know you’re talking with your boss. Talk with the boss when it’s deal time.
I buy nothing but used cars. Front of the dealer is the «Front Line». Our salesguy made a point of explaining that. What he didn’t point out is that the «Bargain Basement» is in the back. It’s an insult to a couple that comes in, with money, to take them to the bargain basement first. Every car I wanted was on that front line. Start here. Then move backward.
I made the mistake of telling him my range of price when my wife went to the can. My Bad. I paid for it. But Sweet Jesus! don’t hand us a car priced top of that range with an eye-​popping $ 4000 of extra BS!
Had he made it back from the copier I’d have handed him my patented «Dude, if you don’t want to sell us a car, just say so.» line.
I started having flashbacks to the Truck I replaced, which I bought there years ago. Six hours or so of bullshit, and then I had to go back the next day for more paperwork.
I put my knuckles on the desk of the finance guy and growled that I’ve bought houses with less effort and time.
Save yourself the knuckles on the desk. Go elsewhere.

I HATE coming here! The wait seems longer than necessary, I’m given conflicting information about my car being ready. The reception staff work with urgency that results in disappointing customer service and they’re always eating.

If you are reading this sty away. Theses guys are just crooks. Not worth your time or your money.

I made an appointment for 12:00pm on a Monday and was told it would take 2 hours, but that I can take a shuttle to and from my house while the service was being done. I’ll just give my review as a schedule of what happened and you can judge for yourself:
12:00pm — I arrive and find a long line of cars waiting to be checked in. It turns out that making an appointment means nothing, as you wait in the same line. All that matters is what time you arrive.
12:15pm — I get to the front of the line and am told it will take 2 to 3 hours. I go to the receptionist to get a shuttle back to my home and am told I will need to sign up for a shuttle. I go to the waiting room.
1:10pm — I finally get in a shuttle full of people.
2:00pm — I’m dropped off at home, it’s now 2 hours after my appointment, around when my car should have been finished.
3:30pm — I call in to check the status of my car and after being transferred around EIGHT times I am told it is not yet finished. I tell the employee that it’s no problem as long as I can be picked up by the shuttle. She says «the shuttle runs until 5:00pm but I’m not sure if they will be able to pick you up, otherwise they can pick you up tomorrow.» Tomorrow? Really? This was supposed to be done hours ago.
4:10pm — I’m called and told that they’re not sure if my car is done, but that the last shuttle is going out so they can pick me up and I can wait.
4:45pm — Shuttle picks me up.
5:10pm — Shuttle drops me off at the dealership. I go to the receptionist to see when my car might be done and she replies «well let’s go see» and takes two steps to the desk next to her. She picks up a paper and says «oh, looks like your car has been done for a while.» Really? Are you serious…
On the plus side, they have free coffee and water.
EDIT: Somehow, by some stretch of the imagination, Toyota at Richardson managed to break the temperature control knob while repairing my car… now I have to go back and waste even more time.

For service, I thought this place was really good. Vance Holloman was my advisor and he helped find the best service package and was open to feedback. He checked the car’s history to see if there were services I didn’t need that were in a standard package. He even was happy to include coupons that I provided and enrolled me into the dealership’s coupon program. By far the friendliest service guy I have had in any Toyota dealership.
The waiting rooms are small, but there’s free bottled water, coffee and cookies.
The building itself is old, but it’s decent enough.

This place simply will not let it go. I called them once to ask if they had a car in stock. What had followed is months and months of telephone calls and emails. Several months ago, I wrote them an email and asked them to remove me from their lists. Thankfully, they did that, but the calls will never end. It is officially 4 months after I called them ONE TIME and I have received yet another telephone call from a 3^rd salesmen. This guy even had the gall to say «I see that several people have tried to contact you.»
Avoid this place like the plague. They clearly have no respect for your privacy or information.

Had the best experience here with Aaron Tunnell! Looked up a car on yahoo and called to see if it was available… It was! Came in the same day and got things done right away! Definitely recommend him to anyone :)
*Excellent customer service
*Always made sure we were taken care of even after the purchase

Giving one star is because this is the lowest option we could choose. Could not imagine how such a simple maintenance took so long time! I was told the car would be ready a little later than their close hour so I was suggested to come In the morning. But there is no notice in the morning at all. Without certainty, we came at 2pm. With a more than 30 minutes waiting, the front desk could not get the status of the car at all. Really wondering about the way they communicate in the place.
Worst service experience received form Toyota ever, will definitely NOT come to this place again, and also consider if keeping driving this brand in the future.

Our salesman, Sam, was FANTASTIC. He took great care of us and made sure we were taken care of in terms of finding the car that suits us at the price we want. We found a beautiful used Camry.
Unfortunately, despite our great sales experience, our experience with their finance department left MUCH to be desired. For starters, the night we picked our car and settled on the price, the man at the Finance department was extremely stubborn and essentially did not listen to our countless pleadings to simply give us our financing options without any warranties or protection plans. We spent around 2 hours with this man continuously trying to quote us rates and payments that always included those protection plans despite us telling him from the get-​go that we were not interested. So we walked away and told him we would find our own lender (he seemed to be under the impression we would not find a rate/​payment that would be lower than what he had to offer).
So we then found a cheaper financing plan on our own and went to Toyota of Richardson to get the deal papers to provide to the bank we’re lending from. The financing department refused to give us the papers and told us that they REFUSED to sell the car since they were not able to finance it themselves and therefore not able to make any money from it… so we walked out. Our salesman, Sam, really shined at this time as he was able to force them to accept our deal and to go forth with the purchase.
Finally, we sat down with financing again and told them how much our new quote was from the outside lender we found. The guy, again, despite our telling him, again, we were NOT interested in protection plans/​warranties, decided to try to convince us to buy a protection plan. He asked if he was able to find us a payment plan that did not change our monthly payment but DID include the protection plan, would we buy the plan? We consented, and he gave us two quotes: one that was at the rate we had found from the outside lender, and the other with a lower interest rate but included the warranty. He said they had equal monthly payments so we said to go forth with the quote with the protection plan. We had not realized at that time that he had misrepresented that information to us… it turns out that our monthly payment was still higher in the end, which we did not want.
In the end, we’re happy with our car, but very displeased with their financing department for relentlessly upselling something we didn’t want, for cancelling our deal, and finally for misrepresenting the truth to us by giving us a quote that was higher than we wanted.
My suggestion: unless you plan on paying in cash, go elsewhere.

I came here yesterday to help a friend lease a car. This whole process took from 10:00 until 1:30. The whole back and forth between sales representative and fiancé was insane. Why couldn’t we deal directly with fiancé?
My friend had recently been in a car accident and was pretty banged up, her car was totalled, which is why we were at the dealership. Everyone knew this who we were dealing with, and still decided to put us through the ringer.
I have never purchased a car through a dealership and because of this experience I never will.