Town North Mazda

I bought my Mazda3 at Town North about two months ago. The sales process was, for the most part, very easy and straight-​forward. Eduard was my salesman and he really took care of me. The man who processed my financing was really easygoing and easy to work with also. Again, the process was very straight-​forward. Of course, it helped to walk in with a competitive rate from my credit union in my back pocket.
I returned last week to pick up my license plates. This time, an older gentleman helped me install them. He jumped at the opportunity to give me hand as I was being told to come back when the shop was officially open!
Great service!
Really glad I went with Town North Mazda to purchase my new vehicle!

I had a great experience at Town North Mazda and want to make sure I recognize them, even though I did not end up buying a car! I first called to see if they had a used car available to look at, since several other dealerships had pulled the «yeah it’s here» and then it’s not. Harry told me it was available to come look at and I was pleased when I arrived that it was! This is a smaller, family owned dealership and I really got the impression they want to help people find the car for them, not rip anyone and everyone off. Most of the used car salesmen have been working there for many years. Low employee turnaround is another sign of a good, trustworthy dealership in my opinion.
We looked at the car and Harry even offered some advice as to what I should be looking for under the hood. We negotiated a great deal without any hassle. My boyfriend ended up not liking how the car drove, so we did not purchase the vehicle. But, I would come here first for any future used car needs. Town North Mazda was one of the few dealerships at which I actually had a pleasant experience and would be willing to return to!

I have never had such a smooth and stress free car buying experience. I submitted a form on
for three dealerships to send me pricing info on a new cx7. I got emails from all three but Will at town north was the only one to send me car, trim and pricing info. The initial price he gave me was very fair and in line with what Kelley blue book said was a good price. There was no high pressure at any time during the process. Even the financing, with Craig, was smooth and relatively quick. I’ve stayed at dealerships all day negotiating to only walk out bummed or feeling like I got ripped off. I will definitely go back to this dealership when its time to get a new ride.

I signed the papers on a new Mazda 3 from Town North last week (March 17) and couldn’t have asked for a better experience. I was very upset to see my 2006 Mazda 6 go, but everyone from the service department to the finance department, and especially my salesman Arthur, made the process of trading it in and driving off in a new 3 super easy. They were all very friendly and helpful. I can’t imagine taking my (brand new!) car or buying another one anywhere else in DFW.

Even though we didn’t end up buying from this dealership our experience with Blake was unbelievable. I highly recommend if you are in the market for a new car go and talk with him first. He really explains things in a concise, easy to understand way and makes you comfortable in the car buying experience. Town North Mazda is lucky to have him!

One of the worst customer service experiences ever. 4 months after I bought my car from this dealership, I came in for a «complimentary» maintenance check with $ 20 off oil change coupon. Well first of all, they only took off $ 5 for the oil change. But it’s typical for dealerships to put some «fine print» in their coupons. Secondly, which is the biggest issue, I was told that all 4 of my tires needed to be replaced because the tread has worn off and I won’t pass my next inspection. This is tantamount to fraud. This dealership sold me a car with marginal tires that barely passed their «inspection.» Unless they offer me a huge discount to replace all their tires, this shady dealership just lost not one customer, but everyone else who sees this review.

As a first time car buyer I found the process exterimly easy. This is a place you can potentially get an exceptional deal. Edward was very helpful on elaborating the subjects I had questions and concerns about. You will not regret having him as your salesman. Would defenetly recommend this dealership, but would also strongly warn you about their sales manager in their finance office. She is there to sell you things that you will not need. Do not pay her a penny more than the negotiated price in car plus taxes and regulatory fees. All the services she will offer you, you can buy later (of course her job is to never tell you that!). Ask her the total cost with no additional service, pay that price and get out!

Went back to Town North to help my mother-​in-​law look at new vehicles. Yet again, the service was fantastic and the dealer we worked with was awesome. The woman who said she didn’t want anything but another Prius (barf) was so impressed with the Mazda vehicles and the dealership staff she ended up leaving in a brand new Mazda6. Two vehicles purchased there — and counting. I can’t say enough good things about this place.

(used car sales dept.)
OMG; not THAT old trick!
Don’t leave your title document in the glove box of your car while having the car appraised… unless, that is, you don’t care if they snatch it to keep you from buying elsewhere. Haven’t we grown out of those old, tired dirty tricks? Evidently not. At least not at Town North. Sad, mediocre inventory and low-​ball trade bids just add to the fun. It’s not hard to see why there are so few salespeople willing to work at this dealership. Or it could be they just have trouble finding stereotypical used car salespeople to staff the joint. Just say, «no.»

Great experience. Leased a beautiful little Mazda 3. Definitely will be coming back in a few years to upgrade!

Lovely, kind people. They did their utmost to help us achieve our budget goals with minimal pressure and lots of patience with our indecisiveness. :) Much appreciated, pleasant experience. Once we made our decision, the purchase process was efficient and quick.

A pretty great car shopping experience here. My fiancé and I did our research and came in to purchase a CX-​3. Blake, our sales guy, was top notch. Friendly, Helpful, Honest and hands down one of the best people I’ve ever worked with for any kind of purchase. We had a budget in mind when we came in and Blake, Alex, and the entire finance department did everything they could to help us meet that.
I recommend anybody looking to purchase a vehicle to come here. Ask for Blake and you’ll be fine.
The one down side of the entire experience was Christian. Basically what you think of when you think of a fast talking salesman that doesn’t think you’re intelligent enough to see through the b.s., if he can just speak fast enough. Avoid him and you’ll have a pleasant time.

This is our fourth Mazda from this dealership, and each time the service has been outstanding. Alex, the sales manager, and Richard were very patient and knowledgable with every question I presented to them. Dealing with the finance department was fairly painless, and I never once felt that I was being played. Can’t remember her name, but the finance manager was kind yet straight to the point minimal B.S. I definitely recommend this place to anyone who is looking for a Mazda, and I recommend a Mazda to anyone who is looking for a great car.
I’m not sure about the other people who have had poor experiences, but I can say that it’s impossible to make everyone happy. Certain people just like to go into dealerships and cause problems of their own and then report false information on Unilocal and other review sites. Those kinds of people will never have a good experience at any dealership they buy from. And to those who have had problems on their vehicle, regardless of the make or model, make sure to do the scheduled maintenance beyond the simple oil change. This minimizes any issues with the warranty and keeps your car running with minimal problems.
Anyway, thank you Town North Mazda!

Blake made my car shopping experience delightful! I am so happy with my Mazda Cx-​5 and I am so thankful for the excellent customer service I received. Blake was knowledgable, helpful, and kind. He really pointed me in the right direction and worked hard to get the car I wanted at the price I needed. The management and finance department at this dealership are friendly and helpful as well. I received nothing but kind and professional customer service from the used car department too! Thank you Town North Mazda!

Terry made this the best car buying experience ever!!! It was no pressure, easy and only took about 2 hours to drive away in a new car instead of all day like most places. Our Mazda 3 is loaded, drives like a dream and looks awesome.
He knows everything about every car and took his time to answer our questions and make us feel good about the whole visit (even the lease).
Be sure to make this one of your stops when shopping for a new car. It will probably end up being your last stop as well. When my lease is up, I’ll be back.

This was the best buying experience I could have possibly imagined. My husband and I went out on a Saturday morning to see what they had in their used inventory, and sure enough they had the Mazda 6 I had been looking at online for awhile. We were pre-​approved for our financing prior to arriving, and I thought they were going to be annoyed by this — but nope! They didn’t push it at all. We didn’t even speak about financing until the sale price was already determined — which they knocked $ 1,000 dollars off of the already low price (compared to what I had seen online for the same model). I had been expecting to pay 3k more than I did, so I was thrilled by the price and how smoothly everything went. The «Sign and Drive» process took maybe three hours total?
*Of important note: We used Bank of America & found this dealership through their «approved» dealerships in which you can «Sign & Drive.»
Harry was our Sales Consultant and was friendly and helpful (not pushy), and Craig in financing accepted our «we’re not really interested in extra stuff» from the get-​go. He just processed our paperwork, and I was pretty shocked by how smooth the entire experience went.
I would highly recommend this dealership & the buying process. I’ll probably go back when it’s time to trade our other car in.
Thanks guys!

Best new car buying experience I have had. They gave me a great price without having to play the haggling (let me go speak to my manager and make you wait uncomfortably for 15 minutes) game. They went out of their way (literally all the way to Austin) to find the car I wanted, and they were fast and efficient at closing the deal. The finance guy didn’t put any pressure on me to buy any of the dealer extras (extended warranties and clear coat and all those other things you don’t need). Not only that, they don’t play the «dealer add on» game where they add a bunch of useless crap to the car before they ever put it on the lot. Fantastic experience and would highly recommend them to anyone looking to buy a Mazda.
And while I am at it — I will also say that Mazda is doing a great job of building cars right now that strike a good balance between fun to drive and reliable. Plenty of manufacturers that build fun to drive cars that are average and below in reliability, and plenty that make super reliable, yet decidedly bland cars. There are few that build a solid, long-​term car that is fun to drive. Kudos to Mazda for that.

Bought a new 2015 cx-​5 Touring for the price I was comfortable with.
Jack Atkin was the gentleman who ensured the whole transaction was smooth and seamless from the first contact to presenting the final offer and the eventual sale. Great communication all along.
These guys honored the price they gave over the phone which was very important to me after a harrowing experience at an other dealership.
I highly recommend this dealership and Jack (salesman) if considering a Mazda for your next vehicle.

I had a great experience at Town North Mazda when I recently bought my CX-​5. I had never purchased a brand new car before so I was a little nervous. Alex and Samuel made me feel very comfortable and didn’t pressure me at all.
Before buying the car, my husband and I did a lot of research online and were able to get the best price in the DFW area at Town North Mazda. And it was such a relief to find that the price we were given via email was the same as the price we were given when we arrived in person.
I would highly recommend this dealership to anyone who would like to purchase a Mazda.

Just picked up my 2016 CX5 on Saturday, over a month after my initial visit.
Very smooth communication with Richard who was extremely helpful throughout entire process, from initial phone inquiry till transaction. He was very patient and detailed in going over the vehicle with me multiple times and never felt rushed in the buying process. Lisa from Finance was also super friendly and professional.
Would highly recommend to anyone interested in purchasing a Mazda!