Sun-Lite Cleaners & Laundry

I have been going to the location located at Belt Line and Midway. My first experience didn’t go smoothly. First thing that struck me as odd was I dropped my clothes off at 745am, they have a sign that reads «in by 9am out by 5pm». They asked I pickup at 6, I said I need to get it as close to 5 as possible. Fast forward to 530 they said my stuff was ready. I picked up my clothing and one of my shirts had a rip in it. However, the lady was upfront that they would give me credit but I asked for reimbursement instead. She said buy a shirt, bring the receipt and they will pay. I did that, she apologized profusely and I understand people make mistakes. No worries.
Today, I dropped my clothes off at 745am she said ready at 510pm. I leave at 5, no problem. I arrive at 515 and my clothes aren’t ready, let alone there. They are on the truck in transit. It is now 530 and I’m waiting in my car for this truck to arrive.