Service King Collision Repair of Richardson

I guess I cannot blame the terrible customer service on the employees of Service King in Richardson because it should start with their leadership. I received the following email on Thursday, January 7, 2016 at 2:15 PM
«Good afternoon, I am reaching out to you discuss and apologize for unsatisfactory experience you had at our shop. I have called and left two voice mail messages for you at ***-***-**** but have not heard back from you. I will be out of the office this afternoon but if you have time to return call tomorrow I would appreciate it. If you have another number I can reach you at please let me know. Thank you, Jenny»
I responded with «Jenny, That is my phone number, but I do not have any missed calls or voicemail’s from you. Feel free to reach out to me at any time.» on Thursday, January 7, 2016 at 2:23 PM.
I didn’t get a phone call back from her until Saturday morning — Jenny apologized and said she would speak to her employees about making sure she gets her messages and mention that they need to follow through with their promises, but seemed more concerned with the fact she was not getting her messages. To try to make my experience better she mailed me a $ 50 Visa gift card «to get my car washed.»
The lack of timeliness is inexcusable.

All they had to do was give me a new hood, it was dented. The first time they said that they had finished my car, they left it dirty, with swirls and scratches in my paint. So I made them redo it. They also damaged my bumper while it was in their care and had to repaint that as well. It took me getting my insurance company’s site inspector out to their location for them to do a passable job. A month and 2 rental cars later, they finally «finished» the job. They managed to do a decent paint job but when they buffed the hood and fenders they damaged my windshield wipers and plastic trim with the buffer … They also left dried, caked on polish on my headlights, trim and edges of the paint. They were unprofessional, rude and I had to call them for updates, they did not keep me informed of the process or when it was done. They also left my brand new car sitting in the hot sun covered in water spots. Also, according to the sales woman I was assigned, the scratches in my paint, they were just «sun rings». So yeah, I would stay far far away from these hacks!

Avoid service king at all costs. I had an accident back in June. I took my car to their location in Murfreesboro, TN. The insurance company sent them a check, and still 2 months later, my car hasn’t been fixed. When I contacted them to get my car fixed or get the funds returned, they claim they havent been paid.
The check from The insurance company cleared almost 3 months ago. Still no refund or repairs. Now when I call, everyone is either out sick, taking a very long lunch, or just not wanting to do their job. I have called their corporate offices 4 times. Each time I get promised a return call. Each time my phone doesn’t ring!
Do yourself a favor and find another repair company. Service king is more of a headache than you want. Trust me!!!

Liars, they have no ethics at all. They will bold face lie to you to get more money from you even though your insurance recommends them. Do not go here at all. Car was sitting at this location for 2 weeks before they assessed it needed more work due to prior damage. Went down to David mcdavid acura, they fixed it with money left over!

We made an appointment and still had to wait 30 minutes. The service terrible. Nothing but excuses. Go somewhere else’s if you can.

I just picked up my car today and I could not be more pleased. I had a major accident in my 2 month old Mazda CX-​5 and I was a little nervous about having it repaired somewhere other than a Mazda dealership. Ingrid called me weekly to give me updates on how the repairs were coming along. They also honored my request to have the vehicle looked at by the Mazda dealership before releasing it. The car looks just like new and drives beautifully. I would definitely recommend this Service King location!

I had a similar experience to the previous reviewer — I had already made an appointment over the phone but was unable to arrive on time. I walked into the branch and was told by the receptionist that I would have to call their 1 – 800 number in order to reschedule. I went out to the parking lot to call and after spending forever on hold I was informed that I would have to provide a ‘claims number’ just to reschedule, even though I hadn’t needed it to make the appointment previously. I can’t trust my car to a business that can’t make scheduling any easier than this…

I stopped by one morning to get a quote to fix my bumper. Walked in and was greeted by the receptionist. I told her what I needed, and she asked if I had an appointment. I said no. She gave me a business card and told me to call and make an appointment. This was 8 in the morning so there were no customers waiting. They could have just made an exception since I was already there. Obviously, these people do not value paying customer’s time. They will NEVER get any business from me. Absolutely piss poor customer relations.

Service King Richardson was recommended by my VW Boardwalk Dealership. I soon learned why. I was able to schedule an appointment over the phone and they kept it without issue. There is great integration with the nearby Enterprise Rent-​a-​Car so I was able to get a ride to the rental agency upon dropping off my car, plus I actually returned the rental car at Service King; Enterprise came on-​site to collect the vehicle. Service King worked seamlessly with my Auto Insurance adjuster to accurately evaluate hail damage and update the original paperwork. Throughout the repair I was updated regularly by email and phone, and found it easy to have my questions answered. The repair time was completed within the original estimated timeline and the result was impressive. Be sure to inspect the car before you leave to ensure you are happy. If you notice anything later, they pledge to make it right.
Hopefully neither I nor you will ever need their services. However, if you are looking for an auto body repair shop in North Dallas area I strongly recommend Service King Richardson based on my own experience and satisfaction with their customer service.

«If I could give a lower rating I would. Where do you start… Mileage put on my car while being repaired, money $ 3 – 8.00 in change taken, additional damage on the car… dash/​radio/​door ding, rotting mango left in my center consol, rear air not working, panel lights and rear tail lights not working, tachometer not working, gas gauge not working, blue tooth mic stolen. A promise from State Farm that the GM was going to call, didn’t happen. DO NOT BRING YOUR CAR HERE!
Bill U.