Public Storage

I expected this process to be difficult and pricey. It wasnt at all! Ask for John — he is friendly, understanding, and has the knowledge. He’s simply great at his job, and seemed to really care about my needs. Location is perfect, price was competitive, I reserved my unit online in less than 10 minutes.

John was a great customer service rep. He explained everything thoroughly and was very friendly!

I was at this location yesterday, ⁶⁄₁. I went to check out a storage unit to store office furniture but unsure exactly what’s involved. The girl behind the counter, Dana was very nice and professional. She gave excellent customer service. Every question that I asked she provided an accurate answer. I had expected a stressful experience but it turned out very pleasant. Thanks to all the information that I was provided I can now hopefully make a good choice regarding the unit.

I reserved a unit online at this location to store a couch and a few boxes while I went home from college. The whole 15% off the first month seemed like a cool deal and my family has used Public Storage forever for all kinds of stuff. It seemed like it’d be an easy in easy out kind of thing.
I was so wrong. At first the chick behind the desk seemed really nice, but after a few minutes she started mentioning a bunch of details that hadn’t been on the website (or – in her defense – I hadn’t seen). I had brought my own lock but apparently I had to buy a specific one… even though the one on the unit next to mine was the EXACT SAME as the one I had brought. But I figured it was no big deal. I bought one from her for 20 bucks (double the price of Wal-​Mart, I might add).
Then she said we had to have an insurance plan. My dad was trying to ask why we needed to pay extra for insurance we didn’t need and she kept giving vague answers. Now, my dad isn’t the easiest guy to explain things too but even I was frustrated with how vague she was being. She kept tapping a flyer with a list of questions to ask our own insurance company, but wouldn’t tell us exactly what we had to show her in order to answer them.
THEN, she had the audacity to blame us for the confusion. She said she had tried to call me before hand, which she had, but when I called back and left a voice mail she hadn’t responded. I assumed she just wanted confirmtion and didn’t try again. Maybe I missed her call, I don’t know, but I was little offended by her attitude.
«Well I TRIED to call HER about this.»
My dad was trying to understnad, but at that point she was just being unprofessional and rude. She rolled her eyes and did these dramatic sighs and when we finally just said we’d go somewhere else, all traces of her perky attitude form earlier were gone.
I ended up going to Self-​Store and they not only charged a fraction of the price but didn’t make me tack on an extra 40 bucks for things we didn’t need.
All this isn’t to say Public Storage is always bad. We’ve been to other facilities that were absolutely wonderful but I’m never recommending this location to anybody. And I don’t know who that chick at the front desk with the bad dye job was, but she needs to learn how to keep her cool because we may not have been the easiest customers, but we really weren’t asking for much.

Dana and John were very professional and helpful. They offered suggestions of relevant products and services that might be beneficial. The units were clean and in good working order. The location was easily accessible and did not have any trash or junk around.

They were so helpful! Amanda checked me on about 5 weeks ago and made a very stressful time less stressful! I would highly recommend this storage facility!

Amanda was extremely nice and helpful. I came in right before closing and she was very nice and accommodating! Easy in and out and great location.

Awful place. Please do not store any valuables here. This place was broken into twice in two consecutive days, and my unit was pretty much cleaned out on the 2^nd day. They offered NO assistance and didn’t even call the cops on the first break-​in. No additional security was asked nor tenants notified of the break-​ins.
Look at another place that has units inside, has people onsite who live there and have better cameras.
Please note that they have also been uncooperative in giving the police the video surveillance from both nights.