FedEx Office Print & Ship Center

I think this Fed Ex location is the best one on the planet. The customer service to top notch. I’ll drive 3 other locations to ship my packages here. Very, very helpful.

I work for a company that helps raise money for non-​profits. We spent close to $ 400 to have this place print and bind 13 copies of a 41 page client presentation. They skipped 13 pages. When we pointed it out to them originally they said, oh well take care of you and reprint the books that night. Then they called back and said, sorry, not only we will not be able to reprint the books, but we are going to have to charge you for any additional work. So they charged us an additional $ 95 to print the missing pages and then we had to unbind all 13 books and put them back together with the missing pages (and they had gotten some of the pages out of order). It is one thing to make a mistake, but for management to not take any responsibility (the employee was willing) shows how this store is run. They don’t really care about their customers… I will never return here again.

So this is how fedex responds
I had a document to be shipped to idrivesafely at Houston and get it back by June 26^th. Of all the services available I happen to choose fedex ground, which promised me one business day delivery on June 18, 2015.
After tracking it I realized it was not delivered on time and instead package when it missing. So, I called them to file a case and asked them to start investigating on the issue since its time sensitive and needed to be submitted at a municipal court by June 26, 2015. They delayed the issue and filed the case a day later. After filing they say we are looking for it and will do until 14 days since it went missing. If not found writhing 14 days, we will give up and have you apply for a claim…
State of Texas doesn’t allow idrivesafely to make changes until this missing document has been mailed to the idrivesafely and this fedex guys don’t seem to be positive about the package.
Time wasted in the process half an hour on an average for four calls.
Couldn’t deliver a simple document on time and yet has this tag ‘The world on time’. Thanks for the service.
#fedex

This location is undergoing a renovation, and by all appearances, it looks like it will be a great improvement. Customer service is great, staff quickly takes care of your needs around shipping, printing, etc.
No drama, no fuss… exactly what I need when shipping something…

The staff at this location has been extremely helpful when I’ve found myself in a bind with printing jobs. I ran into a few snags when trying to print out the response cards for my wedding a while back and the manager that was working took the time to make sure everything turned out perfectly (including having to do some reformatting and making sure the paper matched the invitations). I recently had another project that I was struggling with and after being brushed off at Staples, the staff at this FedEx came through once again. I will definitely continue to come here as the prices are reasonable and the staff really takes the time to make sure everything is done correctly!