CVS Caremark

I have caremark through my employer, I tried to get my meds refilled yesterday, I was told by my retail farmacy walgreens I had to start using cvs caremark as of this year to get my specialty meds refilled. I’m a kidney transplant patient so my meds are very important to me. I was not notified that I had to do this so did not find out until yesterday ¹⁄₂₇ when the refill was requested. I have had nothing but a nightmare when dealing with this farmacy. First time I called I gave them my information and they told me someone would call me back to verify coverage and stuff like that. Well no call so I called back today and got someone else who asked me the same questions the other rep did which made me wonder if they even put in my info the first time I called? I was told the same, that someone would be in touch with me, this time I asked them when or how long it would take and they said they didn’t know. Luckily I have some medication to hold me over for a bit but if I do run out of my transplant meds there’s going to be a company in hot water. I wouldn’t even use this company but it’s part of my prescription plan with my employer so unfortunately I have no choice.

They are terrible, and very expensive, Consumer Reports rates them as the most expensive. I can’t get them to call my doctor to refill a prescription.

Shame on Caremark!
I’ve been trying to get them to fix an error they made for more than a month, but we’re still going in circles.
Their customer service reps are incredibly kind but, sadly, they have absolutely no authority to help.
It feels encouraging at first, because they understand the problem, and they happily transfer you to someone more senior, but when you finally get to the top they tell you that you need to call your insurance company. Well, I did call my insurance company and guess what they did?! Transfer me to Caremark!
If you can successfully get your prescription through this company, then cheers to you! But if anything goes wrong, don’t expect to be able to fix it!

Carefirst has switched our prescription drug coverage over to Caremark, and I need somewhere to vent. I don’t know who to blame for the complete incompetence I’m dealing with. It’s obvious that this company has somehow maneuvered itself into a position where they have no incentive to make customers happy. They took weeks to correct an error in which my newborn child was not receiving the coverage I was paying for. They’ve denied me coverage for basic medications that were covered under my old plan. A man on the phone just asked me how to spell B12. I’m going to repeat that. I was just on the phone with a man from Caremark, a man who was barely interested enough in our conversation to open his mouth wide enough for me to distinguish the words he was speaking, and he asked me how to spell B12. When I paused, he followed up with, «Is it just B and then the number 12?» I don’t even have words. Based on how they treat their customers, I’m guessing they treat their employees terribly. They probably have poor training and very high turnover. I don’t know if there’s anything we can do as consumers, but this is the kind of company that gives American healthcare a bad name.

Read the reviews! Two and a half weeks and i still have not gotten my sons medication. Spoke to customer care four times. Was told every time that the medicine was not paid for. Told them to approve it and process. was told everytime it was on the way. never arrives. Told by two different people on the same day 5 minutes apart… paid, not paid, will send. Its a joke. I wish i could give no stars. In fact I am a physician and fortunately can order and aquire the medicine albeit paying cash. If i were not and my son missed his medication and started seizing, I would sue CVS caremark. CVS should be liable for medical malpractice and delay of patient care! I have complained to the BBB, Please send your complaints to the BBB, businesses seem to respond to the BBB.

I tried to refill my pre-​scription. They said it is completed. And I wated a week and they canceled the order. And they kept calling to verify my order and put me on hold for 30 minutes and hung up. I called them back and asked about my refill. They said they have to talk to my doctor. Had a three way calling with my Dr and they said the order is now processed. 2 weeks later I got a phone call and they started all over again. I was extremely unsatified with the service. Horrible experience. Never do the mail order with Caremark. Worst experience EVER.

Terrible customer service. They keep telling me my Rx wll be shipped out but it never ships out. Each time I call back, they blame it on something different — haven’t heard back from doctor, too soon to refill (which it’s not), etc. I’m fed up to HERE. I wish I could switch to another provider but I am stuck with my insurance as offered through my employer.

Caremark is just another big business with one hand not knowing the other, etc. the difference is your health is at risk. For some unknown reason, my longtime account was canceled and I had to get a new one. Okay, then checked in to order refills on meds I would run out of in ten days. Okay, done. Then I signed up for «auto refill» which my old account already had. Okay, done. After this delivery will come automatically. I thought. About a week and a half later, I realized I had not received a shipping email and the refill I ordered should be well on its way. So, I check to confirm that the meds I ordered had shipped. No, they were now scheduled to ship in one month??? WHATTT??? I had no pills left of Cymbalta, known for its horrendous withdrawal symptoms. It was the weekend. Could not reach anyone on the phone. Called Monday morning and begged for overnight delivery. First I had to work through the computer problems with the person online who insisted we file a grievance since this was a computer glitch that apparently sets everything up for 30 days later if you choose to check auto-​refill. It also deletes the refill you’ve just requested. So, then she TRIES to set up my delivery for next day. Why is it Amazon can deliver just about anything in 12 – 24 hours, but a company like Caremark which deals in health products cannot? I got TWO day delivery and meds are supposed to arrive today by end of day. Meanwhile, I have been off Cymbalta for five days and one of my blood pressure meds for four. I’m a mess and it’s because a big rich company like Caremark can’t control its own computer system. But they can help me send a grievance memo to themselves.

It maybe hard to imagine but they seem to have gotten worse instead of better. I agree with the other reviews on here that they seem unable to figure out how to deliver prescriptions in a timely manner

Customer service doesn’t get much worse than this. First agent knew nothin’ about nothin’, so she transferred me to another genius. After paying an extra $ 17 for «express» service, I wanted to cancel my order because, after a week, it still hadn’t arrived. I was told I couldn’t cancel because they had already «printed the label.» I couldn’t believe what I was hearing! I’m done with this outfit.

Terrible company-can’t seem to figure out how to deliver prescriptions on time and do not respond to inquiries. They suck balls

Our prescription plan by Cal/​PersCare Blue Cross was changed this year from Medco to CVS Caremark. I received a letter explaining that one of my prescriptions, Orap (Pimozide) was not on their formulary and that I would have to pay «a little extra.» Though Medco, I was paying $ 25 for a 90-​day/​3-​month supply. When I went online to Caremarks’ website to order a refill, I was shocked to find out how much my out of pocket expense would be. They wanted 300% more than what I paid for at Medco. No, this wasn’t a «little increase.» This was an obscene increase. CVS Caremark wants $ 100 for a 90-​day/​3-​month supply for the same medication. Where are price controls in this country. I highly recommend boycotting CVS Caremark and write to your legislators and demand an investigation. Some greedy people are getting big kickbacks and patients are the victims of this crime (price gouging). Demand that your insurance company cease and desist doing business with this company. Several of my other medications have also increased without any notice (example, $ 25 at Medco are now $ 40 at Caremark). What’s going on PersCare??? Sad part about it, we as consumers were not give a choice in this matter. We were all railroaded into this change. I think peoples (customer’s) voices should be heard.