Creatuity

Hiring Creatuity to manage my Magento website was one of the most expensive and worst business mistakes I have ever made.
My biggest complaint with Creatuity was that they recommended an extension for my website that ended up causing my whole website to crash. I then needed Creatuity to repair my site, for which they charged me $ 150 an hour to fix. When I told them I didn’t think it was fair to bill me to fix my site after it was broken by installing software *they* recommended, and after carefully following the instructions they gave me, they politely but stubbornly refused to remove the charge or even offer a partial discount.
After this unhappy experience, I emailed the VP of Creatuity who was so helpful and accommodating when we were considering signing up with Creatuity, to let her know my experience and how unhappy I was with the way the situation was handled. She never responded to my email.
I have worked with several web developers over the years to build and maintain my website, and Creatuity has been the worst experience I have had. By far.

I worked with the people from Creatuity for about a year. They were very good at first but at some point I started feeling tricked,
These guys constantly create their own work. They contacted me very concerned by a free extension I had installed on our Magento store which had 100+ great reviews in general and warned me against it telling me my site could crash because of it. They convinced me to purchase another extension and they installed it charging way more than the original developers (Aheadworks) charge for the installation. They used my lack of knowledge and a fear-​inducing sales strategy which is something I distrust.
They then charged me on every modification that needed to be done, recharged when they made mistakes and recharged without warning when asked to fix them. They charge whatever they want without pre-​warning. I am now afraid every time I get an e-​mail from them even when I haven’t asked for anything because they are full of surprises. Also, they DEMAND payment within a week or else charge ridiculous interest.
I would have recommended them before but it seems to me they have borderline dishonest procedures are pretty much scam their customers into owing them.