Block 24 Apartments

This is a long overdue review. We have been living here over 3 years. We love it here. The reason I don’t give 5 stars because I think that there is room for improvement to make it really 5 stars:
— service here is great, really really great 5 stars service. I mean customer service at the office (Krista and Sandra are very helpful) and maintenance and I am all about service. Everything that we need to be fixed was done in 12 hrs period and the guys done amazing jobs and very professional. There was one time we need emergency service and the guy came even though it was storming. We trust them so much
— amenity is really nice. We have moved to different apartments within the complex from 1 bed room to 2 bedrooms and we are very happy. The rooms are well constructed. Big closets and bathroom and very spacious. I am very happy with 2 bedroom we are living in now because it feels like a home. For the money, it is well worth it.
— it is very quiet at the block. Not so many crazy kids. It’s clean and airy. Most of people here are family or professional work make it feel less chaotic.
— and now is room for improvement:
* I don’t like carpet so it’s a minus for me. (but they clean the carpet every year so it’s not so bad!)
* staff needs to make round more often to prevent those crazy kids damage the pool and other amenities, keep it clean and nice (we lived by the pool before so we have seen it all)
* policy needs to be reinforced for those who violate the privacy and those who don’t know the limit. Especially pool area (laughing, yelling, party at 4,5 clock in the morning, seriously people need to sleep) and parking!!!
Over all, we are very please to live here and highly recommend to anyone who is looking for a nice and safe apartment. And i hope the block will keep it with their standard and help to keep us be happy here and provide a safe environment.

Love the apartment complex. We have a loft apartment with the black/​blue concrete floors and brick wall. Its gorgeous! Great urban feel. Staff is super friendly and take the time to answer any questions you may have. :)

We lived in Block24 for a year and initially we were very excited to be living in such a nice apartment complex. However, be warned… not everything is as it seems. They look ultra-​modern and super nice; the honest truth is that it is all a façade. Once you look closely you see that what you’re actually paying for are covers for cheap construction and cut corners. Most issues were minor, such as the drawer in the kitchen that the face was broken and when we reported it on move in they put a tag on it and never addressed the issue again. Others were a bit more inconvenient such as the bathtub; now let me remind you what I said about everything being cheaply constructed. Once my roommate dropped a body wash bottle the second he actually fell himself, this knocked a hole in the tub. Don’t get me wrong, it was fixed rather quickly… but that repair is three days each time where you can’t use your shower. Another issue we had was that we chose block24 for security, the fob entry on the lower levels was a great feature… it was really disappointing that 90% of the year we were there at least one did not lock. On top of that the residents themselves have a habit of wedging the doors open with seemingly no recourse from the office. One of our neighbors was arrested and it was a total ordeal that we were asked to evacuate our apartment. And on one occasion people at the pool were drinking and partaking of less than legal substances in the middle of the weekday with small children in the pool and the management just said to call the police it wasn’t their issue. Our last issues were toward the end of the lease, when it became known we would not be renewing our lease management became very cold and was not helpful when we had any issues, which was a slap in the face because we have always paid on time and kept mostly to ourselves. While this is not a comprehensive overview of our time here, I believe the point has been made. Over all, if you’re going to pay the money they want in rent… you can definitely choose somewhere much better.

I lived at Block 24 for only one lease term but enjoyed my time there. I lived in a cottage (duplex setup that is single story) so I never experienced any noise issues other reviewers have mentioned. The apartment itself was nice and a washer/​dryer was included in the rent. I felt comfortable walking my dog in the complex late at night. I had one covered parking space for free with the option of renting a garage for an additional fee. Management was always pleasant to deal with and maintenance issues were addressed promptly. I would definitely move back if my job situation took me back to the Richardson area.

We had high hopes when we went to tour the apartment. The customer service was horrible. We had a bit of a discrimination incident (the attitude towards us and white couple was starkly different) and all I asked the manager was for an acceptance of fault and an apology… I am still waiting.
After looking into the matter with Better Business Bureau, I am glad we didn’t consider living there. I couldn’t read many of the complaints because of the time they were filed at, but I’ve concluded that there are better options.

I just renewed my lease. very happy with this place after living here for a year.