Sprint Store

Ok. imma have to give this place a 5 star… even tho i never had the associates help me. These stars go to the technician’s. Idk why my phone is always havin issues. The techs are really good with what the due. The female has helped me once an she was really nice and had my phone fixed in a timely manner. The one that really goes above an beyond is Don. Hes awesome. Hes the one thats mostly there when i have issues on my phone. He does everything he can to help me. Kudos to him and the great customer service i ever had when it comes to Sprint. He really knows how to trouble shoot a problem. He really needs to be acknowledged for all his hard work he puts in with his customers. (and no im not a friend, relative, or coworker).just a sprint customer for many years.

I called sprint customer service and told them my screen is cracked in my iPhone 6s. I was told I can go to a local sprint store and it can be repaired. When I got to the store I was told my insurance is thru Asurion not sprint and there will be a $ 200.00 deductible to replace my phone. I pay sprint $ 13.00 a month for this insurance that is completely useless to my situation. My phone works besides the cracked screen so I’m not sure why I’m told one thing over the phone and another in the store. I am very I satisfied with the lack of answers to my questions and concerns and they are not helping me resolve my issue in any way.

I went into this store on Saturday just to exchange my phone. I had an Iphone 6 and was exchanging for the Note 5. I was helped first by one guy (I didn’t get his name) but then he handed me over to another guy name Luis G. First off let me say how unprofessional this guy was, he was very rude and did not have much knowledge of his job. He was worried about other customers while he was assisting me and even talked very rude to one customer to the point where I wanted to tell him something. Now he did not know how to do my return he kept giving excuses saying this is why they don’t do returns because it gives them problems, he couldn’t figure it out so another guy by the name of Joshua P. stepped in to take over and it took him a few minutes to figure it out but he had the patience to actually figure out the issue. So he called customer service and they helped him. Now the whole time that Luis was messing with my account he changed my phone plan with out my knowledge and permission. I did not notice this until today while I was looking at my monthly bill. My plan consisted of unlimited talk and text along with unlimited data. He removed my unlimited data leaving me with only 1gb of data for both my lines. I had to call sprint customer service for this and they could not add it back on because at the time of my contract that was a promotion so now that the plan is expired I could not get that plan for $ 60. Sprint customer service was very helpful with trying to resolve the issue and also had to deal with my frustration because of Luis. I would not recommend this store at all they are very rude and impatient except for Joshua. If I could I would give this place 0 STARS.

They were kind of busy, and no one was at the desk to take names, but the guy at the kiosk asked for my name. It wasn’t put into the computer. One guy left, tired of waiting, then they helped 2 more sets of people. It should have been my turn, but another guy had come in and was standing in front of the help cubicles, so he is helping him now! What’s the point of asking my name if you aren’t going to call those people? The screen still says ‘Crystal ’ (not my name) and I am the only female in the building!

I really appreciate the workers here all of them where quick at helping me and solving my issues. The techs he are great! I drive from Corona to this store because the employees at the Tyler store are awful!