Roy & Dot’s Towing

DO NOT TRUST THIS TOWING CO!!!
Screw this horrible business. When my dads truck broke down in corona they gave me an eta of 2 hours. After almost 2 ½ hours of waiting I called to see what was going on. The lady on the phone apologized and said we would have to wait another 2 hours!!! Ridiculous!!! How unethical to leave someone stranded for much longer than anticipated, we didn’t get a courtesy call, we weren’t told there were any delays, nothing. We requested through our road side assistance another towing co. Which quickly responded. Horrible experience, one already has to deal with the stress of a broken down car and unexpected added expenses. This company is unreliable. Very disappointed with their communication and horrible service.

Jessy, Jessy, Jessy — he is the total star. I have a house in Lake Arrowhead. My driveway is very steep — 200 feet and at a steep incline. Even though I have never been stuck before, due to a series of unfortunate events my Acura was stuck in the unexpected snow storm. Saturday I called AAA to get out and they sent Arrowhead Towing and Recovery. The car would not move and they said they had to send a 4 wheel drive CASH ON DELIVERY at an approximate cost of $ 900 — not covered. Sunday I bought chains and got the car 20 feet from the top. I called AAA and they sent out Arrowhead Towing and Recovery again — NO SHOW after 3 hours, so when I called AAA they said that the company Arrowhead Towing and Recovery refused to come out and re assess — BUT did not call me. So Monday I called AAA and asked for a second opinion. They sent Jessy from Roy & Dot’s and he got me out in NO PROBLEM. In fact, Jessy even carried 6 loads of groceries and clothes from the house to the car up the 200 feet steep drive way and packed my car as well. He also said even had my car been all the way down the hill — he would have been able to get me out under the AAA coverage. Thank heavens I asked for a second opinion. They drove out from Rialto and was there in 60 minutes — vs. the Arrowhead company that was minutes away that showed up 3 hours late the first time and not at all the second time. Take it from me — if you need anything call Roy & Dot Towing — even though they are farther. They are fast, fair and totally customer service oriented.
Thank you Jessy.

Broke down near Lake Arrowhead going to my house, the ETA was late, but the driver named Dan was very respectful and fun to talk too. Would use them again.
Geico and AAA insurance friendly.

WORST towing company EVER!!! It is disgusting how this company is still up and running just to rip people off. Yesterday this company took advantage of my family, towed us home 95 miles in under 3 hrs and we were charged $ 2,038.00. This company needs to be out of of business for wrongfully taking advantage of people seeking help. I could never imagine such terrible service while speaking to manager Jess whom after I voiced my concerns with told me «oh so your jumping on that call the news bandwagon». Uh yes I will share this news with everyone. Tiffany another manager I spoke with was just as rude. This company is just horrible all around. I wish there was a zero star rating to give them.

I drove to the desert to do some filming, got misled off the pavement, and ended up spinning in dirt! I was in a total panic and realized I had to call roadside. My insurance Century 21 was no help to me on the first call. They told me they could not help me because my case was considered «off-​roading». I was so upset and pleaded to have them dispatch a tow on the second call. They tracked down Roy & Dot’s and the guy literally came and saved my rear! The dirt path was at an angle and I was far in so he had me sign a damage waiver in case something happened to my car during the service but he guaranteed me 85% nothing would happen. Somehow I trusted him and I was desperate. He backed up into the dirt path and tied steel cables from his truck to a tree on the left hand side so we could reverse my car up at an angle. I got my director to back the car up for me and about a half-​hour later… VOILA! My car was back on a paved street! I am so grateful they answered the dispatch call. He even said he came on his day off which made me feel more grateful! I highly recommend them. I realize the other reviews on their service aren’t great but I will tell you from my own personal experience they completely turned my day around and my car is driving like normal and not damaged whatsoever! THANK YOU!!!

I would give them 5 stars but it was almost an hour to get to my broke motorcycle through Good Sam. At 62, that is like dog years. The driver, Jack– was courteous, efficient & a nice person. He refused the tip I offered! The truck was very nice & clean, I wish MY car was that clean. If I ever do break down again, I hope to be in their area of towing, just that they get there a little faster,