Living Spaces Distribution Center

So disappointed!
Not surprised to see that majority of the feedback is negative. Yesterday was the 2^nd time picking up furniture from this location.
They like to give the customer open or damaged boxes and tell them «oh, it is fine, we checked it out». Received one damaged bed last month, and one kitchen table yesterday with no hardware. This is just ridiculous.
The manager «DOUG» was a rude, unapologetic jerk. We have a lot more furniture to buy, but it won’t be from Living Spaces.

I placed an order online for as sectional that my wife fell In love with. I was very indecisive about ordering from here because of all the bad reviews I had read online. Some had a bad experience with the customer service, others with their merchandise, etc… Long story short, I ordered our sectional online. Not only was it ready for pick up one hour after purchase, the sectional was in perfect conditioned and loaded onto my vehicle by, I believe his name was Kevin, sorry if I’m wrong, the tatted, stretched ear gentleman. Kevin advised me that if for any reason I was not happy with my purchase, I would be able to bring my sectional back to the warehouse for a replacement or reimbursement. To top my experience off, the same exact sectional was sold at Ashley’s for $ 1,300. I paid less than half of that amount at living spaces. I would highly recommend purchasing online and picking up from the distribution center!

Very poor quality furniture. I purchased the «Extended Warranty» so it would be covered, but the «Extended Warranty» they sell is actually DAMAGE INSURANCE. It will NOT cover any manufacturer defect. Plus as an added bonus, the second party «warranty» company Ultra Shield is very unprofessional and difficult to deal with.
Do Not purchase furniture from Living Spaces! But if you do, take my advise and do NOT waste your money on the Ultra Shield «Extended Warranty»

Horrible customer service! I purchased an item from living spaces went to go pick it up from the distribution center which equipped me with the WRONG address. Really, you’re unsure where you’re located??? After three calls and a treasure hunt, the individual who assist me at the my purchase (he was the only kind individual in the entire organization) I still don’t have the merchandise. Requested a manager… no cigar! No only are the reps rude they seriously need customer training. You can speak to a manager at the center or a store. No wonder the ratings are way below scale.
I will never purchase any item from this store or online. DONE!

Was informed by salesman to call a hour before pick up to make sure order will be ready… called 3 times and all I got was voicemail. never responded back to my messages. Is this how a business is run?? sorry but not very professional so cancelled order will take my business elsewhere where I will be appreciated.

We will never purchase from Living Spaces again! Coming from one family may not mean much but we just purchased a 6 bedroom home and only have furnture to fill one of those rooms. Huge purchase missed here!!! We bought a rug online and was SO excited about it! It was bought with money given to us for our wedding gift. We paid the extra $ 39.99 to have it shipped to us. When we received it, realized it was the wrong color! We double checked our sales order to make sure we ordered it properly and we had. We called to ask them to exchange it and they told us we first must take pictures and email it to them to prove that we did in fact receive the wrong one. Guess the customer is not always right according to Living Spaces. They had also asked us to drive it back to one of their stores even though we paid them for shipping! Um NO! After we sent the pictures, we received a response that they would be sending us a shipping label to return the rug and send us the proper one. Fast forward 2 weeks later to today and still no shipping label. I call and was again asked to drive it to their store. What the hell is wrong with you people!!! We paid for you to ship it, you screwed up, and you expect us to drive it 20 miles to the closest store??? We finally received our shipping label via email (took 2 weeks for something that took them 2 seconds) and was told that we’ll just have to send it back for a full refund then re-​purchase it. She told me to hurry because they only have 2 left in stock but made sure I knew it would take 7 – 10 days for them to refund it.

Do not, under ANY circumstances, purchase ANYTHING from Living Spaces. I am going to post this on the Unilocal page of all of their stores in hopes I can convince at least one person to spend their money at any other store and not get SCAMMED the way I did.
I read all of the negative reviews about Living Spaces horrible customer service and how they will do whatever they can to void your warranty, and honestly — I just took it as a bunch of people that were butthurt cause they broke their furniture or something and Living Spaces caught them, but boy was I wrong.
My girlfriend purchased the «Savannah Chest» for me for my birthday. I had just purchased a new house and she thought it would be the perfect fit for my bedroom which doesn’t have a ton of closet space (the house was built in 1905). She had it delivered to her house so she could wrap it up and surprise me with it, and boy was I surprised — it was a beautiful piece of furniture and it was a perfect match for my bedroom. After opening it I moved it over to my house, you know — cause it was a birthday present for my room and all, but nope! I should have left it at her house, you see — if you move a piece of furniture from the address it was delivered to the warranty is automatically voided. Now okay, I can totally understand that if I were to say that the piece was all scratched, and something broke in transit — that would be understandable, but that is not what happened, there is not one bit of accidental damage to this piece of furniture — it sits right now in my room with naught a scratch or ding in it, but — the handles have started to randomly fall off. Even this I would understand if Living Spaces were to say «They probably broke in the move.» — but you see, my birthday was in July — and while it’s clear nothing on the chest is scratched or dinged or anything, these handles seem to just be falling off. I found one on the floor two weeks ago, I looked carefully and noted a screw and small bracket (I’m talking like 5 mm bracket) had fallen off — so I re-​secured it and then two days ago, I found another on the floor, same deal — but the screw and bracket and still attached, I CAN’T EVEN FIGURE OUT HOW THIS THING FELL OFF! So my girlfriend calls and explains this all to Living Spaces and initially is told this is a known defect and someone will come fix it, but upon further questioning they discover the piece is at a different address and say «Oh, well the warranty is voided.» She explained a bit more but was stone walled — TERRIBLE CUSTOMER SERVICE. So I filled up with an email and get the response «HAPPY BELATED BIRTHDAY, your warranty is voided.» No joke, I’ll forward anyone the email.
Customer service is huge to me, I gladly pay extra for good customer service, this is why I have all Apple products — customer service. But I implore all of you to never shop at this store — just read the many other reviews saying how people got shafted, it’s terrible — and while I previously didn’t believe them, I totally to now.
I honestly would have rather gone to Ikea.

Customer service was very good, online ordering not so great! Once my order was submitted, I did not receive any type of confirmation & could not tell if the order was submitted or not.
Online purchases — 2 stars
Customer Service — 5 stars, there were several problems with my online order but customer service corrected them all. My recommendation — go to a store

It would be nice if any of the Living Spaces stores had a phone number to contact them. If I am having so much trouble trying to ask a question, then I will just move on to another furniture store more willing to hear from their customers.