Rich Mathews & Sons

Rich has serviced our gas furnace since we’ve been in our house, almost 10 years. He answers every call and gets back to us in no time. He’s handled all our plumbing needs, including a water boiler replacement and other general plumbing needs. He’s always available to help and was kind enough to answer questions for me while he was vacationing in Florida! Would certainly recommend!

Rich converted us from oil to gas and handled the entire process from beginning to end. He gave us all the options and his opinions on each. He is a true professional. He told us when he would be able to start the project and approximately when he would finish, and he was right on. A few days after our job was completed our upstairs toilet broke. We called Rich and he came the next day, with the parts, and fixed it. And he wouldn’t take any money for it. I can’t imagine anyone doing a better job than him. Now we are just waiting for the first day we can turn on our new gas heat! You would be hard pressed to find a better, more efficient, professional plumber than Rich.

Rich is fantastic! I called in dire need of assistance with a leaking water heater; within minutes of answering the phone he’d assessed the problem and was able to give an estimated budget.
I found only one other contractor that was available same day; Rich’s price was lower, and it was combined with an extremely helpful, professional attitude.
He changed his schedule and came within hours of my call to replace the water heater. The quality of his pipefitting is fantastic and he included a CO detector free of charge. He also offered some welcome advice for our aging heating system.
To make him even more awesome he spent extra time after his work was completed to assist with a newly flat tire on my car; offering his air compressor to temporarily fill it.

I found Rich on Angie’s List and gave him a call because the reviews he had were so good. I left him a message and he called me right back and we made an appointment for later that evening. Rich was there on time and was extremely nice and informative on my extremely old boiler system, water heater and the oil to gas conversion that was going to take place. Rich then sent me a quote in the mail which wasn’t the cheapest but far from the most expensive that I had received and we decided that he was the best guy for the job. Prior to starting the job my husband and I noticed that one of our radiators started leaking and another was extremely loud. Therefore, I called Rich and he came out within a half hour and remedied the problem. When he came to start the job he was always dependable and willing to answer any questions. Rich was so personable that my husband and I looked forward to getting home and having small talk with him. One Saturday he came to do some work and brought my husband and I some AMAZING scones that he gets from one of his other clients and let me just say, they were to DIE for. How many people can say that they got breakfast from their plumber and above that enjoyed having them around?! As far as Rich’s work is concerned, the boiler and water heater came out beautifully, when you have steam heat it truly is an art form and Rich is quite the artist. Our basement was literally cleaner when he left then it was when he came in. Needless to say, Rich will be the guy I call with all my plumbing issues.

I cannot say enough good things about Rich Matthews. He is genuinely a great person. I contacted him for an estimate to do an oil to gas conversion, expecting to schedule a visit within a couple of weeks. Rich was able to schedule a visit that same day (a Thursday), and I had a quote in my inbox on Saturday morning. Out of the three estimates I received, he was the lowest by thousands of dollars. He did all of the scheduling for a new chimney liner and oil tank removal, and actually had the new gas boiler delivered and began assembling the boiler early to make sure I was without heat for a minimal amount of time. The work was done quickly, and extremely well. There were no issues throughout the whole process, or after the new heating system was up and running. I got a couple of follow up calls from Rich checking in to make sure everything was working smoothly and they were. I’ve already recommended him to others. You can’t beat this guy for price, service, and attentiveness.

My 15 month Weil-​McLain stopped firing this evening. I did a search for plumbers who service Weil-​McLain and I came across Rich Mathews & Son and gave them a call at 9 pm. Rich promptly answered the phone. I explained the situation to him. He asked me a few questions and then directed me look at the condensate trap, and sure enough, it was clogged. He walked me through a quick clean out of the trap and the boiler is back to normal.
Wow! What customer service at 9 pm at night to a non-​previous customer for equipment he didn’t install. Rich was very pleasant and very helpful. He could have very easily have said he’d come out & perform a service call and charged me for the same service I did myself. I would highly recommend and Rich now has new customer for future service and jobs. I think Rich should be your first call — I’m really happy he was mine.

From the first point of contact, Rich was extremely responsive through both phone and email. He took his time to examine the situation and presented various options and solutions. He made it a point to make the job a priority and provided excellent and speedy service. He was thorough in completing the job but also went above and beyond in following up to ensure that the job was done to our satisfaction. We highly recommend Rich Mathews and will definitely keep him in mind for any future business needs.

Rich replaced our 30+ year old boiler and 10+ year old hot water tanks with a Burnham Alpine High Efficiency Gas Boiler and HTP Superstor Indirect Fired Water Heater, including new circulation pumps, expansion tank, relays, electrical, all associated components, permits, the whole nine yards.
Rich also introduced us to the Mass Save Energy Audit program and the rebates and financing options available through that program.
An exceedingly personable guy, he was easy to get ahold of via phone, text, or email and always responded promptly. He completed the job on budget and a month ahead of schedule.
Rich is a true craftsman and cares not only about the quality of his work and the systems that he installs, but also about his customers, treating their home with the care and consideration that he would his own.
I enthusiastically recommend Rich.

Rich Mathews installed my boiler and hot water tank about 5 years ago. At the time my old system suddenly crashed we were in the middle of a intense cold wave. I found him by random and he called me back immediately. He arrived at my house with 6 space heaters BEFORE I even agreed to hire him. His price was totally fair and his work, even according to the Nahant plumbing inspector, was superior. Both him and his son great guys, super friendly, respectful and total pros that stand by their work 100%.
Fast forward 5 years my hot water wasn’t working, I called him this week, he remembered me and showed up that day. Turned out it was a simple fix and he wouldn’t take a penny. I tired to force him to at least take money for coming to my house, he said «no way, once my customer always my customer». If you need a plumbing job call these guys, you will NOT be disappointed.